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Redeploy Diagnostics Six Sigma Case Study
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Redeploy Diagnostics Six Sigma Case Study

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Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987 …

Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.

Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net


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  • 1. Six Sigma DMAIC Project GEITS: GEAE Account Project Leader/Green Belt: Dan Subit Project Leader Title: Customer Engineer Project Start Date: 08/05/2003Master Black Belt: Steven Bonacorsi
  • 2. Six Sigma in Action Redeploy DiagnosticsCustomer Profile – 8, 000 Seat Aircraft Engines Manufacturing CompanyBusiness Problem & Impact Process Capability – BeforePC and Laptop Hardware which was surplused prior to it’swarranty end date was not being checked for functionality prior Defect 8%to being sold. This cost GEITS revenue by not receiving 5 Units Success 92%warranty claims. 55 UnitsMeasure & AnalyzeData Collection: Systems which were surplused <36 monthsold but pulled from redeploy to be sold after 36 were measuredfor functionality. As is the process was 8% defective. Z(ST) = 2.9Root Causes: System did not have diagnostics ran whenreceived and technicians were unaware of the diagnosticcheck procedure. Baseline ImprovedImprove & ControlAll systems received at the warehouse which are <36 months Units: 60 47old are now checked for functionality prior to being placed in Defects: 5 0redeploy. Surplus system functionality will be checked Qrtly. AC-chart will be used to validate and update financials. DPMO 83,333 0Results/Benefits Z (ST) 2.88 6.0After implementation, defects were reduced to 0 resulting in a Z (LT) 1.38 4.5GEITS expected direct benefit of 11.4 K annually. A savings of US$11.4K in 2003!

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