Location Accuracy Six Sigma Case Study

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Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
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Location Accuracy Six Sigma Case Study

  1. 1. Six Sigma DMAIC Project Kaiser Permanente – Asset Management Project Leader/Green Belt: Troy Baldwin Project Leader Title: Enterprise Planning & Strategy Analyst Project Start Date: July 25, 2003Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action Serial Number - Location Process Capability – Before Z_ST = 2.3 SigmaCustomer Profile – 130,000 Seat Health Care Provider Defects 43% Success 57%Business Problem & Impact (83) (111)Asset Location Values do not accurately match an existing SNwithin the current Asset Management Databases impactingcontract payment dollars and intensive labor.Measure & AnalyzeData Collection: Focused on Corona Data Center Process Capability – AfterRoot Causes: Database Input procedures have not been Z_ST = 2.6 Sigmaclearly defined, Inconsistent data entry method between the Still ImprovingDatabases, All Databases have not been accurately maintained DefectsImprove & Control 26% (31) SuccessMultiple databases have been collapsed into one database,AssetCenter 74% (90)Results/BenefitsProcess Improvement from Z_ST = 2.3 Sigma to Z_ST = 2.6Sigma. Physical Inventory Data continuing to be added toAssetCenter showing constant Z_ST improvement. Increased Successes and Increased Sigma!

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