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Kaiser Permanente Six Sigma Case Study
Kaiser Permanente Six Sigma Case Study
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Kaiser Permanente Six Sigma Case Study

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Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987 …

Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.

Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

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  • 1. Six Sigma DMAIC Project Kaiser Permanente Project Leader/Green Belt: Jonathan Markworth, PMP Project Leader: Pamela Silvani, Quality Leader Kaiser Permanente Asset Management Project Start Date: July 24, 2003Master Black Belt: Steven Bonacorsi
  • 2. Six Sigma in Action Contract - HW Serial# AccuracyCustomer Profile – 95,000 seat Health Care company Process Capability – BeforeBusiness Problem & Impact 19 Defects 10%Asset / Contract Management Completeness & AccuracyMultiple CMDB Repositories / Poor Data Sharing 176 Success 90%$1.6mm Labor Efficiency OpportunityUndetermined contract compliance (overspend) costsMeasure & Analyze Z_ST = 2.7Data Collection: Focused on Data CenterRoot Causes: Vendor Process Delays Contract Association,Multiple Configuration Management Databases (CMDB)Conflicts in Data, non-Normalized databases Process Capability – AfterImprove & Control 1 DefectRecord pending contract nominations / visible to end-user 120 1%Collapsed nine (9) independent CMDB’s to one (1) Success 99%Results/BenefitsTBD (Control Measurement in Q1 2004) Z_ST = 4.1 A Savings of US $2,256K Annually

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