Your SlideShare is downloading. ×
0
Geae Tech Support Website Six Sigma Case Study
Geae Tech Support Website Six Sigma Case Study
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Geae Tech Support Website Six Sigma Case Study

153

Published on

Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987 …

Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.

Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
153
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Six Sigma DMAIC Project GEAE Account Project Leader/Green Belt: Michael Spofford Project Leader Title: Customer Engineer & Certified Green Belt Project Start Date: November 11, 2001Master Black Belt: Steven Bonacorsi
  • 2. Six Sigma in Action Technical Support Web SiteCustomer Profile – 18,000-Seat Aircraft Engines Manufacturing and Service Company Before Sigma =0.79Business Problem & ImpactSearching for technical information at vendor sites is a long andtedious process. GE ITS technicians experience a loss ofproductivity due to the lack of centralization and non-digitization ofcommonly used technical info.Measure & AnalyzeData Collection: Cycle time and process steps when locatingtechnical info at vendor sites measured in Excel format byGEAE technicians.Root Causes: Long process steps , lack of centralization, and New Sigma = +6non standard practices were recognized as root causes. T USLImprove & Control 10 Units: 40A web based tool was developed to centralize commonlyneeded technical info and to standardize the practice of Defects 0 Frequencylocating these resources. 5 Opportunities per unit 1 Results/Benefits DPMO 0 Process steps were reduced to < 3 when locating technical 0 info reducing cycle time to 10.25 seconds with an 02 46 8 12 16 10 14 expected efficiency savings +8k (annually). Total Time A savings of US$8.8K in 2003!

×