Geae Tech Support Website Six Sigma Case Study

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  • 1. Six Sigma DMAIC Project GEAE Account Project Leader/Green Belt: Michael Spofford Project Leader Title: Customer Engineer & Certified Green Belt Project Start Date: November 11, 2001Master Black Belt: Steven Bonacorsi
  • 2. Six Sigma in Action Technical Support Web SiteCustomer Profile – 18,000-Seat Aircraft Engines Manufacturing and Service Company Before Sigma =0.79Business Problem & ImpactSearching for technical information at vendor sites is a long andtedious process. GE ITS technicians experience a loss ofproductivity due to the lack of centralization and non-digitization ofcommonly used technical info.Measure & AnalyzeData Collection: Cycle time and process steps when locatingtechnical info at vendor sites measured in Excel format byGEAE technicians.Root Causes: Long process steps , lack of centralization, and New Sigma = +6non standard practices were recognized as root causes. T USLImprove & Control 10 Units: 40A web based tool was developed to centralize commonlyneeded technical info and to standardize the practice of Defects 0 Frequencylocating these resources. 5 Opportunities per unit 1 Results/Benefits DPMO 0 Process steps were reduced to < 3 when locating technical 0 info reducing cycle time to 10.25 seconds with an 02 46 8 12 16 10 14 expected efficiency savings +8k (annually). Total Time A savings of US$8.8K in 2003!