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Six Sigma in Action:                  Demonstrating Customer Value               A Six Sigma in Action summary offers an e...
Six Sigma in Action:                                                               Deployment Optimization                ...
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Deployment Output Improvement Six Sigma Case Study

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Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.

Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

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Transcript of "Deployment Output Improvement Six Sigma Case Study"

  1. 1. Six Sigma in Action: Demonstrating Customer Value A Six Sigma in Action summary offers an example of the value a Six Sigma project can bring to a customer.Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action: Deployment Optimization Customer Profile – 4100 Seat Hospital Medical Center CampusBusiness Problem & ImpactCustomer requested an improvement in workstationdeployment output for a 2500 seat migration project.Measure & Analyze Week 1-3 Week 4-6Daily workstation deployment output had dropped 63% from40 to 15 per day, causing significant project delays. Statisticalanalysis proved that root causes were driven by systemfailures, as well as process failures.Improve & ControlImprovements included instituting a GE ITS Project Manager,working directly with the customer to improve system failuresimpeding project output, as well as developing a dedicatedextranet portal to eliminate delay-inducing communicationgaps between the customer and GE ITS project teams.Results/BenefitsImproved deployment yield 70%, bringing the project back tooriginal timeline. These improvements included a directsavings to the client of over $300K. Improved Deployment Output 70% While Mitigating a $300K Risk to the Customer!
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