Deploy Image                                Cycletime                                          BMW AccountProject Leader: ...
Six Sigma in Action                                                                                           Deploy Image...
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Deploy Image Cycle Time Six Sigma Case Study


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Deploy Image Cycle Time Six Sigma Case Study

  1. 1. Deploy Image Cycletime BMW AccountProject Leader: Charles Vitellaro Master Black Belt: Add Project Leader Function Here Steven BonacorsiStart Date: September 11, 2002
  2. 2. Six Sigma in Action Deploy Image CycletimeCustomer Profile – 1500 seat Marketing and Sales HQ for BMW companyBusiness Problem & Impact Process Capability – BeforeDeployment of new equipment taking to long. Customer deployImage cycle time is on average 45 min. and can take a max of1 week due to no account ID, vacations or travel. BMW users Mean 61.8 minare not setup for their start date creating a loss of productivity. 1.5 Z_STMeasure & AnalyzeData Collection: Speed to unpack, setup, image, and deploy.The existing process sigma was 1.5Root Causes: Slow image time and imaging one unit at atime.Improve & Control Process Capability Analysis for Cycle Time Process Capability – AfterSetup new image server with 24 port switches and three USLworkstation area with keyboard, mouse and monitor USL Process Data Mean 1 min 46.0000 Withinswitches.Server setup as stand-alone (not on BMW Target LSL * * OverallNetwork) and running at 100 Mps. Trained 5 engineers in Mean 6 Z_ST Sample N 0.5804 24using Ghost via server imaging and improve process. StDev (Within) 0.0069380 StDev (Overall) 0.0063091 Potential (Within) CapabilityResults/Benefits Cp * CPU 2182.16After the project, the customer saved US$170K, or 30%, as a CPL * Cpk 2182.16result of reduced end user downtime. Cpm * 0 10 20 30 40 50 Overall Capability Observed Performance Exp. "Within" Performance Exp. "Overall" Performance Pp * PPM < LSL * PPM < LSL * PPM < LSL * A Savings of US$170K in 2003! PPU PPL Ppk 2399.68 2399.68 * PPM > USL PPM Total 0.00 0.00 PPM > USL PPM Total 0.00 0.00 PPM > USL PPM Total 0.00 0.00
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