Data Transfers Six Sigma Case Study

294 views
254 views

Published on

Lean Six Sigma Group Free Project Case Study Overviews http://www.linkedin.com/groups/Lean-Six-Sigma-37987
Sponsored by the International Standard for Lean Six Sigma, e-Zsigma http://www.e-zsigma.com, IQPC, and PEX Network.

Please contact Lean Six Sigma Master Black Belt, Steven Bonacorsi, Owner of the Lean Six Sigma Group to have your project case studies to be added to the Lean Six Sigma Group Library. Steve Bonacorsi sbonacorsi@comcast.net

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
294
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
1
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Data Transfers Six Sigma Case Study

  1. 1. Six Sigma DMAIC Project GE ITS: GEMS Account Project Leader/Green Belt: Wayne Littlefield Project Leader Title: Lead Service Engineer Project Start Date: August 11, 2003Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action Data TransfersCustomer Profile – 20,000 seat Medical Systems Manufacturing & Service CompanyBusiness Problem & Impact Process Capability – BeforeData transfer cycle time for one PC to another has increased T USL 20substantially. This increases customer downtime and limits thenumber of equipment swaps that can be completed in a workday to about 4/Tech) Z_ST = 1.73 FrequencyMeasure & Analyze 10Data Collection: Third Quarter data showed an average of filetransfer cycle time of 52.8 min with a Z_bench of 1.73.Root Causes: Data size, technician file transfer method and 0processes, and file transfer device were the main root causes 0 20 40 60 80 Cycle Time 100 120 140 160identified by the analysis. Process Capability – AfterImprove & Control 8 T USLAn automated file transfer software was implemented along 7with a faster file transfer device to reduce the cycle time. 6 Z_ST = 1.73 FrequencyAutomated reports are generated by the software and will be 5 4reviewed weekly for defects. 3Results/Benefits 2File transfer transfer average was reduced from 52.8 to 12.3 1minutes! This considerable reduced customer downtime and 0 0 5 10 15 20 25 30 35increase labor productivity. Total Cycle Time (Min) A Savings of US$40K in 2003!

×