Six Sigma in Action                                      BMW Program                                        Thomas Henning...
Six Sigma in Action                                                                                      IMAC ProcessCusto...
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Bmw Imac Form Completeness Six Sigma Case Study

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Bmw Imac Form Completeness Six Sigma Case Study

  1. 1. Six Sigma in Action BMW Program Thomas Henning Program Manager 8/19/02Master Black Belt: Steven Bonacorsi
  2. 2. Six Sigma in Action IMAC ProcessCustomer Profile – 3,000 seat Auto Manufacturing company Defect Before 10.8% (Sigma = 3.4)Business Problem & ImpactInstalls Moves Adds and Changes process not affording consistent assettracking. Inconsistent database and time waited tracking down missingequipment.Measure & Analyze SuccessData Collection: Installs Moves Adds and Changes completed and 89.2%entered into asset management data baseThe existing process sigma was 3.4Root Causes: 1. Technician did not think a blank field was critical.2. IMAC request process not being followed by BMW customer.3. Lack of Technician Experience/Training. AfterImprove & Control DefectsUse the operational definitions to provide training to the technical staff on (Sigma = 3.9) 1%how to properly complete the IMAC form. Set policy in place measuringeach employee on form completeness. Service Delivery Leader willmonitor employee conformity to this policy.Results/Benefits SuccessImproved employee process knowledge and IMAC form accuracy. 99%Resulting in asset data base improvements which in turn save indirectand direct dollars. A savings of US$6,048 in 2003!
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