Instant Help - remote access service proposition


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InstantHelp enables users to remotely access computers and servers. This without installing software and can even be done when computers are powered down! Service models for resellers and retail are available (our support staff online 24/7), or through reseller/distribution as a tool for IT support companies or helpdesks.

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Instant Help - remote access service proposition

  1. 1. “Simply get I.T. There”<br /><br />Team747, LLC Confidential<br />
  2. 2. Agenda<br />Company Overview<br />Market Opportunity<br />InstantHelp OnDemand<br />Next Steps<br /><br />Team747, LLC Confidential<br />
  3. 3. Company Overview<br />HQ in Calif. & offices in, Italy, UK, and the Netherlands<br />Founded in early 2007<br />Privately Funded<br />First Product released in August 2007<br />Currently on third release<br />Tested and stable service platform<br /><br />Team747, LLC Confidential<br />
  4. 4. Market Overview<br />European Market<br />23million Small to Medium Size businesses (SME) (0-250 staff) employing some 73 million people.<br />>90% of companies do not have Full-Time IT staff <br />SMEs have the highest growth rates in IT spending<br />98% of Small Offices are “Connected”<br />Key Trends<br />Complexity of Hardware / Software <br />Small/Remote Office as complex as Enterprise<br />Percentage of mobile workforce growing<br />“IT Hell at SME”<br />In other words: more and more smaller companies need efficient and affordable IT assistance!<br /><br />Team747, LLC Confidential<br />
  5. 5. Market Overview<br />Pain Points<br />Traditional on-site/in-store not sufficient<br />Increased complexity make traditional HW/SW support/installation frustrating and inadequate to customers<br />……“IT Hell at SOHO”<br />Gaps<br />Phone/Chat Support – long time-to-resolution<br />On-Site/In-Store Support – costly and not immediately available<br />Customer experience varies by location<br /><br />Team747, LLC Confidential<br />
  6. 6. Enterprise Class Remote Tech Support for Home Office and Small to Medium Business<br /><br />Team747, LLC Confidential<br />
  7. 7. InstantHelp Value Proposition<br />Customer Value Prop<br />Bridges the gap between phone/chat and on-site support<br />Single point of contact for all technical related issues available 24x7 – just a click away<br />Business Value Prop<br />Drive new & recurring revenue with remote services <br />Note: InstantHelp OnDemand is currently only available in the UK; InstantHelp Pro is available throughout Europe<br /><br />Team747, LLC Confidential<br />
  8. 8. Business Model<br />Retailer sells branded client IH USB – individually or bundled with PC/Laptop<br />Revenue model with USB/Service is flexible – hourly, monthly, or annual subscription<br />InstantHelptechnicians provide backend technical support with dedicated 800 number available 24x7<br />Simple package – includes PcTuneup, Network setup, software installation etc. (see next slide)<br />Revenue share on renewals <br /><br />Team747, LLC Confidential<br />
  9. 9. Simple SKU for all Remote Tech Needs<br /><ul><li>Retailer can offer branded remote maintenance care services
  10. 10. Provides complete outsourced remote services solution for retailer to bundle with systems – recurring revenue share model
  11. 11. Establishes strong customer ties with retailer and on-going revenue stream</li></ul><br />Team747, LLC Confidential<br />Setup & Installation<br /> Services<br />Tune-Up &<br /> Optimization<br />Security & Virus<br />Protection<br />Technical Support<br />Services<br />
  12. 12. EasyTech – one Simple SKU<br /><br />Team747, LLC Confidential<br />General Support<br />Onboarding Client Introduction<br />24x7 Phone, Chat, Remote support<br />On-Site Support as needed (or in-store)<br />Technical Support<br />PC Hardware<br />Operating System<br />Microsoft Office Applications (Word, Excel, PPT, etc)<br />Software installation/removal<br />On-going PC performance tune-ups<br />Spyware/Virus Removal<br />Peripheral Devices (printer, router, storage, etc.)<br />Add’l fee<br />
  13. 13. InstantHelp OnDemand<br /><br />Team747, LLC Confidential<br />InstantHelp<br />Certified <br />Technicians<br />Retailer Customers<br /><ul><li>Simple - No SW/HW installation configuration required
  14. 14. Fast – Toll Free Phone, Click to Chat, Click to CONNECT
  15. 15. Secure – Encrypted connection with tech & customer</li></li></ul><li>In-Store Proposed Flow<br /><br />Team747, LLC Confidential<br />Customer Purchases<br />USB in store<br />Store sends<br />Team747 POS<br />Transaction<br />Customer takes USB home to activate<br /><ul><li>USB bundled with SW
  16. 16. Flexible Service Plan
  17. 17. Hourly-Rechargeable
  18. 18. Monthly Plan
  19. 19. Annual Plan
  20. 20. Each USB has SW</li></ul>installed, but not activated<br /><ul><li>First time customer inserts USB, they will be prompted with activation process
  21. 21. USB SN
  22. 22. Type of Plan sold
  23. 23. Hourly
  24. 24. Monthly Plan
  25. 25. Annual Plan
  26. 26. POS triggers T747 invoice process to Staples for acct sold</li></li></ul><li>Activation Process Flow<br /><br />Team747, LLC Confidential<br />Customer inserts USB for the 1st time<br />Customer receives activation link in email<br />Customer inserts USB for 1st remote tech session<br /><ul><li>Customer enters activation ID and passcode
  27. 27. Customer enters name, email, and phone number
  28. 28. IH send activation link to customers email
  29. 29. Enters activation ID and passcode one final time
  30. 30. InstantHelp portal is available and technicians ready to serve client 24x7 with a simple click
  31. 31. Customer clicks link
  32. 32. Activation is complete and ready to use</li></li></ul><li>Customer Connection Process<br /><br />Team747, LLC Confidential<br />Customer inserts USB<br />Customer selects choice of communication<br />Technician establishes support session with customer<br /><ul><li>Insert USB
  33. 33. Click IH Icon
  34. 34. Tech provides 5 digit code
  35. 35. Customer enters 5 digit session code
  36. 36. Clicks CONNECT
  37. 37. Tech resolves any issue remotely for customer
  38. 38. Available 24x7x365
  39. 39. Call Toll Free Number
  40. 40. or Click to Chat</li></li></ul><li><br />Team747, LLC Confidential<br />Rechargeable by the hour<br />Monthly Plan<br />Annual Plan<br /><ul><li>IH Software tracks minutes used
  41. 41. Sends customer notification when account is down to 15 min remaining
  42. 42. Recharge account with hourly increments online
  43. 43. Customer charged annual fee
  44. 44. Account billed by T747 or Retailer
  45. 45. Customer’s account is</li></ul>charged monthly fee<br /><ul><li>Can be performed by T747 or by Retailer </li></ul>Recurring Revenue Models<br />
  46. 46. Next Steps<br />Discuss Business Terms for Pilot<br />Design process for Pilot<br />Establish timeline for Pilot<br />Open Discussion<br /><br />Team747, LLC Confidential<br />
  47. 47. The Simple, Fast, Secure way to access your PC anywhere, anytime<br /><br />Team747, LLC Confidential<br />
  48. 48. Customer Value Prop<br />Work remotely just as if you were there – save time and fuel<br />Access to all your files remotely on your desktop<br />Ability to electronically transfer files between systems with no software to install or configure<br />Business Value Prop<br />Drive new & recurring revenue for retailer<br />Sell two USB (2GB) w/PcBridge SW preloaded<br />Annual subscription (unlimited connections and support by Team747)<br />Substantial Gross Margin to retailer<br /><br />Team747, LLC Confidential<br />PcBridge Value Proposition<br />
  49. 49. 1. Simple – Insert USB<br /><br />Team747, LLC Confidential<br />
  50. 50. 2. Fast – Enter PWD & Click On<br /><br />Team747, LLC Confidential<br />Enter Pswd & click On<br />
  51. 51. Insert Host USB in any internet connected computer<br />Enter Pswd and Click On<br />Access to all your files and applications on remote computer<br />Great for securely transferring files electronically between multiple systems<br />More secure than carrying around files on portable drives<br />3. Secure Access Anytime<br /><br />Team747, LLC Confidential<br />
  52. 52. Simply get I.T. there<br />InstantHelp solutions are available from Tradea BV in the Netherlands, covering: <br />UK, Ireland, Germany Benelux and Scandinavian countries.<br />Zuideinde 27<br />1483BZ De Rijp (NL)<br />NL : +31 (0)20 893 2922<br />UK : +44 (0)7967 561 833<br /> <br /><br />Team747, LLC Confidential<br />