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Sap crm functional online training
 

Sap crm functional online training

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KEEN IT TECHNOLOGIES PVT.LTD. is the best online training institute we will provide the online training by certified professionals . Get certified with our well experienced certified Trainers. We ...

KEEN IT TECHNOLOGIES PVT.LTD. is the best online training institute we will provide the online training by certified professionals . Get certified with our well experienced certified Trainers. We offer Better Online Training, which has a great trend in current software industry and helps the learners to enhance their comprehension with fresh information. We also offer them best quality tips to improve their acquaintance more in the software training Courses & Computer IT Training at online to contend with today competitive software world. We train the students in different modes of directions to be the paramount in the online software training field as to make them finest amongst with latest technology. We have highly practiced and proficient faculty to polish the trainees in a contemporary manner to amplify their style of learning and grabbing the existing issues as fine as that helps them to grow intelligent in this field.

. Courses Offerings• Android • AIX Admin • Cognos 8 BI • Data Stage • DB2 DBA • Dot Net • Hyperion Essbase , Planning • IBM Lotus Notes (Development) • IBM Lotus Notes Domino Server Administration • IBM Message Broker • IBM MQ Series • IBM Web Sphere Application Server Administration (WAS) • IBM WAS Portal server Development • Informatica • Java/J2EE • MicroSoft .NET Technologies (VB.NET, C#, ASP.NET) • Microstrategy • MicroSoft Business Intelligence • MicroSoft Dynamics CRM • OBIEE 11 g • Oracle APPS – HRMS • Oracle APPS – SCM • Oracle APPS – Financial • Oracle APPS – Technical • Oracle BI Apps • Oracle BI Publisher • Oracle DBA • Oracle Fusion SOA , B2B, • Oracle SQL , PL SQL • PHP • SAP SD & BO • Sales force CRM Development and Admin • SharePoint Server 2010 • Siebel CRM , EAI, E-Scripting • SQL Server DBA • Springs and Hibernate • Testing Tools - QTP, QC, Load Runner, Selenium • TIBCO BW, BE, CIM, TIBCO I Process • WCF, WPF, LINQ, AJAX, SILVER LIGHT • Webmethods • Webservices , SOAP ( JAVA)

Visit our website www.keentechnologies.com for course curriculum Drop a mail to
trainings@keentechnologies.com and contact me at *9989754807 we will get in touch with u

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    Sap crm functional online training Sap crm functional online training Document Transcript

    • SAP CRM FUNCTIONAL ONLINE TRAININGWhat is SAP CRM ?CRM stands for Customer Relationship Management and is a set of methodologies andtools that helps to manage customer relationship in an organized way.What is SAP CRM?SAP CRM is the CRM tool provided by SAP.What is SAP CRM used for?A CRM is used for many a business process but let consider a very typical workflow forSAP -CRMTypical SAP-CRM WorkflowA customer may raise an issue with the vendor via any medium like Fax, email ,telephone etc. If the resolution cannot be provided immediately by the from – endcustomer representatives they raise a ticket in SAP – CRM which is addressed by amore technically equipped personnel. The resolution is then forwarded to thecustomer.Course DetailsSAP CRM Course Curriculum:Overview of the CRM Solution: SAP CRM• Introduction to: o Fundamentals and architecture of SAP CRM o SAP CRM Marketing o SAP CRM Sales o SAP CRM Service o Implementation & operation of SAP CRMCRM Base Customization: CR 100• CRM basic data: o Account Management o Organizational model o Product master o Customizing settings for each object o CRM business transactions Overview of generic functions in business transactions
    • Activity management Customizing for these objects o Process control and determinationPartner determinationActionsOverview of pricing in CRM o CRM billingBasics concepts of CRM middlewareIntroduction to the CRM Web Client User InterfaceCRM Marketing : CR 600• Overview of marketing management in SAP CRM o Marketing Plans and campaign management Working with marketing projects Preparation and Execution of campaigns o Segmenting business partners Marketing attributes Graphical Modeler Creating profiles and target groups o Personalized mail forms Creating personalized e-mails o Marketing Product Proposals o Lead Management and Surveys o Campaign automation o External List Management o Special Functions and Features in campaign management o CouponingCRM Sales: CR 300• Opportunity management and Pipeline Performance Management• Copying control• Quotation management• Order management• Special functions in quotation and order management• Pricing in SAP CRM Sales• Contract management• Rebate processing• Activity management in SAP CRM Sales• Visit planning• Territory managementCRM Service : CR 700
    • • Maintenance of technical objects o Installed base management o Individual objects• Service contract processing o Service agreements o Service contracts o Service plans• Service order processing o Resource planning o Service confirmation o Service billing o ERP Integration• Complaints and returns processing o Complaints and returns o In-house repair processing• IT Service ManagementShould you require any further information please do nothesitate to contact usContact: trainings@keentechnologies.com any queries arealways welcomedPlease feel free to mail us for demo session or call @ 9989754807website URL:http://www.keentechnologies.com