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KEEN IT TECHNOLOGIES PVT.LTD. is the best online training institute we will provide the online training by certified professionals . Get certified with our well experienced certified Trainers. We offer Better Online Training, which has a great trend in current software industry and helps the learners to enhance their comprehension with fresh information. We also offer them best quality tips to improve their acquaintance more in the software training Courses & Computer IT Training at online to contend with today competitive software world. We train the students in different modes of directions to be the paramount in the online software training field as to make them finest amongst with latest technology. We have highly practiced and proficient faculty to polish the trainees in a contemporary manner to amplify their style of learning and grabbing the existing issues as fine as that helps them to grow intelligent in this field.

. Courses Offerings• Android • AIX Admin • Cognos 8 BI • Data Stage • DB2 DBA • Dot Net • Hyperion Essbase , Planning • IBM Lotus Notes (Development) • IBM Lotus Notes Domino Server Administration • IBM Message Broker • IBM MQ Series • IBM Web Sphere Application Server Administration (WAS) • IBM WAS Portal server Development • Informatica • Java/J2EE • MicroSoft .NET Technologies (VB.NET, C#, ASP.NET) • Microstrategy • MicroSoft Business Intelligence • MicroSoft Dynamics CRM • OBIEE 11 g • Oracle APPS – HRMS • Oracle APPS – SCM • Oracle APPS – Financial • Oracle APPS – Technical • Oracle BI Apps • Oracle BI Publisher • Oracle DBA • Oracle Fusion SOA , B2B, • Oracle SQL , PL SQL • PHP • SAP SD & BO • Sales force CRM Development and Admin • SharePoint Server 2010 • Siebel CRM , EAI, E-Scripting • SQL Server DBA • Springs and Hibernate • Testing Tools - QTP, QC, Load Runner, Selenium • TIBCO BW, BE, CIM, TIBCO I Process • WCF, WPF, LINQ, AJAX, SILVER LIGHT • Webmethods • Webservices , SOAP ( JAVA)

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  1. 1. SAP CRM TECHNICAL ONLINE TRAININGWhat is CRM Technical ?Customer relationship management (CRM) is a widely-implemented strategy formanaging a company’s interactions with customers, clients and sales prospects. Itinvolves using technology to organize, automate, and synchronize businessprocesses—principally sales activities, but also those formarketing, customer service,and technical support.[1] The overall goals are to find, attract, and win new clients,nurture and retain those the company already has, entice former clients back intothe fold, and reduce the costs of marketing and client service.Customer relationship management describes a company-wide business strategyincluding customer-interface departments as well as other departments.[3]Measuring and valuing customer relationships is critical to implementing thisstrategySAP CRM Technical is different from CRM Functional in that this training involveshandling the Web UI configuration and customization specifically to suite therequirements of the businessCourse DetailsSAP CRM Technical ( Web UI & Middleware )training Details:I. Basics of SAP CRM Basic SAP GUI Navigation Introduction to SAP CRM CRM Functional Overview Master Data Transactional Data
  2. 2. II. Object Oriented ABAP ( OO ABAP ) Classes Methods Inheritance Polymorphism Interfaces Events Exceptions ( Class Level & Method Level ) Building Global ClassIII. BSP ( Business Server Pages ) Page Flow Logic MVC ( Model View Controller )IV. CRM 2007 Web UI Generic Interaction Layer ( Basics ) Business Object Layer Presentation Layer Simple Objects UI Component Development and Enhancement Concepts Views View Sets Custom ControllerV. CRM 2007 Web UI .. ( Continued ) Window Navigation Links Component Interface and Usage of Components Cross Component Navigation Editable Overview Pages Form View Table View Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )
  3. 3. VI. CRM 2007 Web UI .. ( Continued ) Component Set Enhancement Set Enhancement of Generic Interaction Layer Component Component Enhancement Examples. Global Data Context Pop up Windows UI Configuration Transaction Launcher.VII. Profitability Analysis ConfigurationVIII. Easy Enhancement Workbench.IX. ActionsX. BADIXI. Middleware Introduction to CRM Architecture and Middleware Connection to SAP Back-end system to as SAP CRM System CRM Middleware / Administration Console Messaging BDOC. Initial Load Delta Load Request / Data Flow Configuration & Monitoring Custom Data Exchange between CRM and ECC BDOC Extensions.Should you require any further information please do nothesitate to contact usContact: any queries arealways welcomed
  4. 4. Please feel free to mail us for demo session or call @ 9989754807website URL: