Effective Communication : Be heard, Be understood, and Listen © 2005 Cuyahoga Community College District

Communication Styles

Clear, Concise Messages Effective Communication is when the message is received as intended.

Effective Communication is when the message is received as intended.

Clear, Concise Messages Focus on the listener Understand the message Ask questions if the message is not clear

Focus on the listener

Understand the message

Ask questions if the message is not clear

Factors that Influence Verbal Visual Vocal 7 % 55 % 38 %

Verbal

Visual

Vocal

7 %

55 %

38 %

Listening Misconceptions Hearing is the same as Listening Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback.

Hearing is the same as Listening

Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback.