Hugh Littleton discusses Accountability, Leadership, and Effective Communication

Slide 1: Hugh Littleton Professional Trainer at Corporate College Educational Series Leadership Effective Communication Accountability © 2006 Cuyahoga Community College District

Slide 2: Compass Rose: Lead with Purpose © 2006 Cuyahoga Community College District

Slide 3: What is Leadership? Persuasion  Inspiration  Motivation  Spearheading  © 2006 Cuyahoga Community College District Slide: 3

Slide 4: Keys to Leadership Trust  Confidence  How to Win Trust and Confidence? Communication © 2006 Cuyahoga Community College District Slide: 4

Slide 5: Roles of a Leader Creation of: Mission  Vision  System  Values  Motivation  © 2006 Cuyahoga Community College District Slide: 5

Slide 6: Characteristics of Leaders “A friend of mine characterizes leaders simply like this, ‘Leaders don't inflict pain. They bear pain.’” - Max DePree © 2006 Cuyahoga Community College District Slide: 6

Slide 7: Characteristics of Leaders Have perspective  Accept risk  Know how to cope  Sort through details  Know the business  Know how to solve problems  © 2006 Cuyahoga Community College District Slide: 7

Slide 8: Skills of Leaders Accept people where they are  Have present-centered  relationships Give courteous attention  Trust (even when high-risk)  Can do without recognition  © 2006 Cuyahoga Community College District Slide: 8

Slide 9: Leadership “To lead people, walk beside them ... As for the best leaders, the people do not notice their existence. The next best, the people honor and praise. The next, the people fear; and the next, the people hate ... When the best leader's work is done, the people say, ‘We did it ourselves!’” - Lao-tsu © 2006 Cuyahoga Community College District Slide: 9

Slide 10: Recognition “The first responsibility of a leader is to define reality. The last is to say thank you.” - Max DePree © 2006 Cuyahoga Community College District Slide: 10

Slide 11: Accountability © 2006 Cuyahoga Community College District

Slide 12: Accountable Organizations Deliver what they promise  Execute on time and in budget  Turn excuses into “lessons learned”  High performance matters  © 2006 Cuyahoga Community College District Slide: 12

Slide 13: Individuals Who Are Accountable Take personal responsibility for their impact  Focus their attention on what they can do  Take action  Choose to be “owners” of everything they do  High performance matters  © 2006 Cuyahoga Community College District Slide: 13

Slide 14: A Model for Accountability Strategy/ Goals Measures Con- Feedback sequences © 2006 Cuyahoga Community College District Slide: 14

Slide 15: What Empowers Employees to be Accountable Autonomy  Feedback  Task Identity  Task Significance  Skill Variety  © 2006 Cuyahoga Community College District Slide: 15

Slide 16: Social Styles Model Controls Emotions Tells Asks Shows Emotions © 2006 Cuyahoga Community College District Slide: 16

Slide 17: The Path to Personal Accountability ASKING THE RIGHT QUESTIONS © 2006 Cuyahoga Community College District Slide: 17

Slide 18: Effective Communication: Be heard, Be understood, and Listen © 2005 Cuyahoga Community College District © 2006 Cuyahoga Community College District

Slide 19: Communication Styles © 2006 Cuyahoga Community College District Slide: 19

Slide 20: Clear, Concise Messages Effective Communication is  when the message is received as intended. © 2006 Cuyahoga Community College District Slide: 20

Slide 21: Clear, Concise Messages Focus on the listener  Understand the message  Ask questions if the  message is not clear © 2006 Cuyahoga Community College District Slide: 21

Slide 22: Factors that Influence 7% Verbal  55 % Visual  38 % Vocal  © 2006 Cuyahoga Community College District Slide: 22

Slide 23: Listening Misconceptions Hearing is the same as Listening  Remember, hearing is passive  and listening must be active—it requires “Giving and Receiving Constructive Feedback. © 2006 Cuyahoga Community College District Slide: 23