Hugh Littleton Professional Trainer at Corporate College Educational Series Leadership Effective Communication Accountability

Compass Rose: Lead with Purpose

What is Leadership? Persuasion Inspiration Motivation Spearheading

Persuasion

Inspiration

Motivation

Spearheading

Keys to Leadership Communication How to Win Trust and Confidence? Trust Confidence

Communication

Trust

Confidence

Mission Vision System Values Motivation Creation of: Roles of a Leader

Mission

Vision

System

Values

Motivation

Characteristics of Leaders “ A friend of mine characterizes leaders simply like this, ‘Leaders don't inflict pain. They bear pain.’” - Max DePree

“ A friend of mine characterizes leaders simply like this, ‘Leaders don't inflict pain. They bear pain.’” - Max DePree

Characteristics of Leaders Have perspective Accept risk Know how to cope Sort through details Know the business Know how to solve problems

Have perspective

Accept risk

Know how to cope

Sort through details

Know the business

Know how to solve problems

Skills of Leaders Accept people where they are Have present-centered relationships Give courteous attention Trust (even when high-risk) Can do without recognition

Accept people where they are

Have present-centered relationships

Give courteous attention

Trust (even when high-risk)

Can do without recognition

Leadership “To lead people, walk beside them ... As for the best leaders, the people do not notice their existence. The next best, the people honor and praise. The next, the people fear; and the next, the people hate ... When the best leader's work is done, the people say, ‘We did it ourselves!’” - Lao-tsu

“To lead people, walk beside them ... As for the best leaders, the people do not notice their existence. The next best, the people honor and praise. The next, the people fear; and the next, the people hate ... When the best leader's work is done, the people say, ‘We did it ourselves!’”

- Lao-tsu

Recognition “ The first responsibility of a leader is to define reality. The last is to say thank you.” - Max DePree

“ The first responsibility of a leader is to define reality. The last is to say thank you.” - Max DePree

Accountability

Accountable Organizations Deliver what they promise Execute on time and in budget Turn excuses into “lessons learned” High performance matters

Deliver what they promise

Execute on time and in budget

Turn excuses into “lessons learned”

High performance matters

Individuals Who Are Accountable Take personal responsibility for their impact Focus their attention on what they can do Take action Choose to be “owners” of everything they do High performance matters

Take personal responsibility for their impact

Focus their attention on what they can do

Take action

Choose to be “owners” of everything they do

High performance matters

A Model for Accountability Con- sequences Feedback Strategy/ Goals Measures

What Empowers Employees to be Accountable Autonomy Feedback Task Identity Task Significance Skill Variety

Autonomy

Feedback

Task Identity

Task Significance

Skill Variety

Social Styles Model Controls Emotions Shows Emotions Asks Tells Analytical Expressive Amiable Driving

The Path to Personal Accountability ASKING THE RIGHT QUESTIONS

Effective Communication : Be heard, Be understood, and Listen © 2005 Cuyahoga Community College District

Communication Styles

Clear, Concise Messages Effective Communication is when the message is received as intended.

Effective Communication is when the message is received as intended.

Clear, Concise Messages Focus on the listener Understand the message Ask questions if the message is not clear

Focus on the listener

Understand the message

Ask questions if the message is not clear

Factors that Influence Verbal Visual Vocal 7 % 55 % 38 %

Verbal

Visual

Vocal

7 %

55 %

38 %

Listening Misconceptions Hearing is the same as Listening Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback.

Hearing is the same as Listening

Remember, hearing is passive and listening must be active—it requires “Giving and Receiving Constructive Feedback.