Accountability

Accountable Organizations Deliver what they promise Execute on time and in budget Turn excuses into “lessons learned” High performance matters

Deliver what they promise

Execute on time and in budget

Turn excuses into “lessons learned”

High performance matters

Individuals Who Are Accountable Take personal responsibility for their impact Focus their attention on what they can do Take action Choose to be “owners” of everything they do High performance matters

Take personal responsibility for their impact

Focus their attention on what they can do

Take action

Choose to be “owners” of everything they do

High performance matters

A Model for Accountability Con- sequences Feedback Strategy/ Goals Measures

What Empowers Employees to be Accountable Autonomy Feedback Task Identity Task Significance Skill Variety

Autonomy

Feedback

Task Identity

Task Significance

Skill Variety

Social Styles Model Controls Emotions Shows Emotions Asks Tells Analytical Expressive Amiable Driving

The Path to Personal Accountability ASKING THE RIGHT QUESTIONS