Problem How you’ll never get a compensation: You have to register 20 delays , with a minimum of 15 minutes delay, within 6 months Write everything down on a special form

How you’ll never get a compensation:

You have to register 20 delays , with a minimum of 15 minutes delay, within 6 months

Write everything down on a special form

Research How you’ll never get a compensation:

Goals? Easy to get compensation Collect feedback on time tables Make delays more 

Easy to get compensation

Collect feedback on time tables

Make delays more 

Gambling with train delays Credits x minutes of delay = profit

Prototype B-Casino Website & train card are linked Knows which trains you daily use

B-Casino

Website & train card are linked

Knows which trains you daily use

Prototype How to get rich in 3 steps ... Buy credits together with train card Pick your mobile phone 3. And ... be lucky

How to get rich in 3 steps ...

Buy credits together with train card

Pick your mobile phone

3. And ... be lucky

Prototype Cheating? 1 in 5 wins Incorrect delay = you lose credits

Cheating?

1 in 5 wins

Incorrect delay = you lose credits

B-casino Demo: Train to Hasselt is delayed

Participation Collect feedback on time tables

Project Participation Opensource Transformation design Design Goals

Participation

Opensource

Transformation design

Design

Goals