An Effective World Class IT Department<br />Skilled engineers<br />Preventive monitoring systems<br />Lifelong Learners<br...
  IT options for small business…<br />FULL TIME EMPLOYEE<br />INDEPENDENT “CONSULTANT”<br />MANAGED SERVICES COMPANY<br />
Comparison<br />Predictability<br />Knowledge<br />Cost Effective<br />Availability<br />Proactive<br />
Our Unique Process<br />1<br />2<br />NETWORK AUDIT<br />		     STANDARDIZATION<br />			    ONGOING MAINTENANCE <br />    ...
1<br />Point        Network Audit<br />COMPLETE DOCUMENTATION<br />RECOMMENDATION REPORT<br />PC/LAPTOP AND SERVER MATRIX<...
2<br />Point         Standardization<br />STANDARDIZATION OF TECHNOLOGY<br />FORMAL PROPOSALS <br />ONE OR MULTIPLE NETWOR...
3Points Standards<br />
3<br />Point          Maintenance<br />24x7x365 NETWORK MONITORING<br />REGULARLY SCHEDULED ON-SITE VISITS<br />YEARLY TEC...
PURE Monitoring<br />NETWORK MONITORING AND ALERTS<br /><ul><li>24x7x365 monitoring and alerting of your server environment
Immediate alerts and pre-failure notifications sent to 3Points operations center </li></ul>ASSET MONITORING, TRACKING AND ...
Accurate, up-to-date, asset tracking for insurance purposes
Identify out-of-date or unsupported, inefficient hardware</li></ul>SEMI-MONTHLY REPORTING<br /><ul><li>Semi-Monthly review...
         Service Response Times<br />HELP DESK RESPONSE TIMES<br />Emergency = within 2 business hours<br />Urgent = withi...
       Service Response Times (continued)<br />EQUIPMENT ORDERING RESPONSE TIMES<br />Quotes = within 1 business day<br />...
Our Mission<br /> We help small business thrive in today’s fast-paced and competitive world by delivering technology solut...
Our Core Values<br />CUSTOMER DRIVEN<br />ETHICAL<br />LIFE-LONG LEARNER<br />ACCOUNTABLE<br />RECOGNITION<br />WORK-LIFE ...
Our Vision<br /><ul><li>To see our people continually grow personally and professionally
Upcoming SlideShare
Loading in …5
×

3Points - IT Experts for Small Businesses

267 views
226 views

Published on

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
267
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

3Points - IT Experts for Small Businesses

  1. 1.
  2. 2. An Effective World Class IT Department<br />Skilled engineers<br />Preventive monitoring systems<br />Lifelong Learners<br />Rapid response times<br />100% system uptime<br />Client focused<br />Full data protection<br />Loaner equipment<br />After-hours support<br />Comprehensive documentation<br />Internal training systems<br />Technical leadership<br />
  3. 3. IT options for small business…<br />FULL TIME EMPLOYEE<br />INDEPENDENT “CONSULTANT”<br />MANAGED SERVICES COMPANY<br />
  4. 4. Comparison<br />Predictability<br />Knowledge<br />Cost Effective<br />Availability<br />Proactive<br />
  5. 5. Our Unique Process<br />1<br />2<br />NETWORK AUDIT<br /> STANDARDIZATION<br /> ONGOING MAINTENANCE <br /> & SUPPORT<br />3<br />
  6. 6. 1<br />Point Network Audit<br />COMPLETE DOCUMENTATION<br />RECOMMENDATION REPORT<br />PC/LAPTOP AND SERVER MATRIX<br />FIXED PRICE NETWORK ESTIMATES <br />1-3 YEAR TECHNOLOGY ROADMAP<br />
  7. 7. 2<br />Point Standardization<br />STANDARDIZATION OF TECHNOLOGY<br />FORMAL PROPOSALS <br />ONE OR MULTIPLE NETWORK PROJECTS<br />
  8. 8. 3Points Standards<br />
  9. 9. 3<br />Point Maintenance<br />24x7x365 NETWORK MONITORING<br />REGULARLY SCHEDULED ON-SITE VISITS<br />YEARLY TECHNOLOGY AUDIT & REVIEW<br />REMOTE HELP DESK SUPPORT<br />AFTER-HOURS SUPPORT<br />
  10. 10. PURE Monitoring<br />NETWORK MONITORING AND ALERTS<br /><ul><li>24x7x365 monitoring and alerting of your server environment
  11. 11. Immediate alerts and pre-failure notifications sent to 3Points operations center </li></ul>ASSET MONITORING, TRACKING AND REPORTING<br /><ul><li>24x7x365 asset tracking of your entire network
  12. 12. Accurate, up-to-date, asset tracking for insurance purposes
  13. 13. Identify out-of-date or unsupported, inefficient hardware</li></ul>SEMI-MONTHLY REPORTING<br /><ul><li>Semi-Monthly reviews will help you to understand where, when and how to best invest your IT budget—and control costs.</li></li></ul><li> Regularly Scheduled On-sites<br />CLIENT ISSUES & REQUESTS<br />Non-emergency items logged at your location between visits <br />Hardware or software ordered prior to your onsite visit that needs to be installed<br />NETWORK MONITORING ITEMS<br />Open network monitoring items that could not be addressed or completed on the help desk<br />NETWORK MAINTENANCE<br />Check that anti-virus is updating server and workstations<br />Check that WSUS is updating  server and workstations<br />Check that all backup are completing properly<br />Check firewall logs for security breaches <br />Check and update all documentation and labeling<br />Organize and maintenance server room cleanliness<br />
  14. 14. Service Response Times<br />HELP DESK RESPONSE TIMES<br />Emergency = within 2 business hours<br />Urgent = within 6 business hours<br />Standard = within 12 business hours<br />ON-SITE RESPONSE TIMES<br />Emergency = within 4 business hours<br />Urgent = within 1 business day<br />Standard = within 2 business days<br />
  15. 15. Service Response Times (continued)<br />EQUIPMENT ORDERING RESPONSE TIMES<br />Quotes = within 1 business day<br />Orders = within 1 business day from time of quote approval<br />AFTER-HOURS RESPONSE TIMES<br />Within 60 Minutes from time that phone call was received<br />
  16. 16. Our Mission<br /> We help small business thrive in today’s fast-paced and competitive world by delivering technology solutions that drives their success. <br />
  17. 17. Our Core Values<br />CUSTOMER DRIVEN<br />ETHICAL<br />LIFE-LONG LEARNER<br />ACCOUNTABLE<br />RECOGNITION<br />WORK-LIFE BALANCE<br />
  18. 18. Our Vision<br /><ul><li>To see our people continually grow personally and professionally
  19. 19. To consistently be one-step ahead of our competition
  20. 20. To build life-long friendships with our clients and our people
  21. 21. To always be focusing on our peoples strengths
  22. 22. To be viewed by small business as the recognized leader in technology solutions
  23. 23. To be profitable in ways that provide our people a great quality of life </li></li></ul><li>As featured in…<br />
  24. 24. The Outsourced IT Department for Small Businesses…<br />…for less than the cost of a single employee<br />

×