An Effective World Class IT Department Skilled engineers Preventive monitoring systems Lifelong Learners Rapid response times 100% system uptime Client focused Full data protection Loaner equipment After-hours support Comprehensive documentation Internal training systems Technical leadership
IT options for small business… FULL TIME EMPLOYEE INDEPENDENT “CONSULTANT” MANAGED SERVICES COMPANY
24x7x365 monitoring and alerting of your server environment
Immediate alerts and pre-failure notifications sent to 3Points operations center
ASSET MONITORING, TRACKING AND REPORTING
24x7x365 asset tracking of your entire network
Accurate, up-to-date, asset tracking for insurance purposes
Identify out-of-date or unsupported, inefficient hardware
Semi-Monthly reviews will help you to understand where, when and how to best invest your IT budget—and control costs.
Regularly Scheduled On-sites CLIENT ISSUES & REQUESTS Non-emergency items logged at your location between visits Hardware or software ordered prior to your onsite visit that needs to be installed NETWORK MONITORING ITEMS Open network monitoring items that could not be addressed or completed on the help desk NETWORK MAINTENANCE Check that anti-virus is updating server and workstations Check that WSUS is updating server and workstations Check that all backup are completing properly Check firewall logs for security breaches Check and update all documentation and labeling Organize and maintenance server room cleanliness
Service Response Times HELP DESK RESPONSE TIMES Emergency = within 2 business hours Urgent = within 6 business hours Standard = within 12 business hours ON-SITE RESPONSE TIMES Emergency = within 4 business hours Urgent = within 1 business day Standard = within 2 business days
Service Response Times (continued) EQUIPMENT ORDERING RESPONSE TIMES Quotes = within 1 business day Orders = within 1 business day from time of quote approval AFTER-HOURS RESPONSE TIMES Within 60 Minutes from time that phone call was received
Our Mission We help small business thrive in today’s fast-paced and competitive world by delivering technology solutions that drives their success.