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3Points - IT Experts for Small Businesses
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3Points - IT Experts for Small Businesses

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    3Points - IT Experts for Small Businesses 3Points - IT Experts for Small Businesses Presentation Transcript

    • An Effective World Class IT Department
      Skilled engineers
      Preventive monitoring systems
      Lifelong Learners
      Rapid response times
      100% system uptime
      Client focused
      Full data protection
      Loaner equipment
      After-hours support
      Comprehensive documentation
      Internal training systems
      Technical leadership
    • IT options for small business…
      FULL TIME EMPLOYEE
      INDEPENDENT “CONSULTANT”
      MANAGED SERVICES COMPANY
    • Comparison
      Predictability
      Knowledge
      Cost Effective
      Availability
      Proactive
    • Our Unique Process
      1
      2
      NETWORK AUDIT
      STANDARDIZATION
      ONGOING MAINTENANCE
      & SUPPORT
      3
    • 1
      Point Network Audit
      COMPLETE DOCUMENTATION
      RECOMMENDATION REPORT
      PC/LAPTOP AND SERVER MATRIX
      FIXED PRICE NETWORK ESTIMATES
      1-3 YEAR TECHNOLOGY ROADMAP
    • 2
      Point Standardization
      STANDARDIZATION OF TECHNOLOGY
      FORMAL PROPOSALS
      ONE OR MULTIPLE NETWORK PROJECTS
    • 3Points Standards
    • 3
      Point Maintenance
      24x7x365 NETWORK MONITORING
      REGULARLY SCHEDULED ON-SITE VISITS
      YEARLY TECHNOLOGY AUDIT & REVIEW
      REMOTE HELP DESK SUPPORT
      AFTER-HOURS SUPPORT
    • PURE Monitoring
      NETWORK MONITORING AND ALERTS
      • 24x7x365 monitoring and alerting of your server environment
      • Immediate alerts and pre-failure notifications sent to 3Points operations center
      ASSET MONITORING, TRACKING AND REPORTING
      • 24x7x365 asset tracking of your entire network
      • Accurate, up-to-date, asset tracking for insurance purposes
      • Identify out-of-date or unsupported, inefficient hardware
      SEMI-MONTHLY REPORTING
      • Semi-Monthly reviews will help you to understand where, when and how to best invest your IT budget—and control costs.
    • Regularly Scheduled On-sites
      CLIENT ISSUES & REQUESTS
      Non-emergency items logged at your location between visits
      Hardware or software ordered prior to your onsite visit that needs to be installed
      NETWORK MONITORING ITEMS
      Open network monitoring items that could not be addressed or completed on the help desk
      NETWORK MAINTENANCE
      Check that anti-virus is updating server and workstations
      Check that WSUS is updating  server and workstations
      Check that all backup are completing properly
      Check firewall logs for security breaches
      Check and update all documentation and labeling
      Organize and maintenance server room cleanliness
    • Service Response Times
      HELP DESK RESPONSE TIMES
      Emergency = within 2 business hours
      Urgent = within 6 business hours
      Standard = within 12 business hours
      ON-SITE RESPONSE TIMES
      Emergency = within 4 business hours
      Urgent = within 1 business day
      Standard = within 2 business days
    • Service Response Times (continued)
      EQUIPMENT ORDERING RESPONSE TIMES
      Quotes = within 1 business day
      Orders = within 1 business day from time of quote approval
      AFTER-HOURS RESPONSE TIMES
      Within 60 Minutes from time that phone call was received
    • Our Mission
      We help small business thrive in today’s fast-paced and competitive world by delivering technology solutions that drives their success.
    • Our Core Values
      CUSTOMER DRIVEN
      ETHICAL
      LIFE-LONG LEARNER
      ACCOUNTABLE
      RECOGNITION
      WORK-LIFE BALANCE
    • Our Vision
      • To see our people continually grow personally and professionally
      • To consistently be one-step ahead of our competition
      • To build life-long friendships with our clients and our people
      • To always be focusing on our peoples strengths
      • To be viewed by small business as the recognized leader in technology solutions
      • To be profitable in ways that provide our people a great quality of life
    • As featured in…
    • The Outsourced IT Department for Small Businesses…
      …for less than the cost of a single employee