Your SlideShare is downloading. ×
3Points - IT Experts for Small Businesses
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×

Saving this for later?

Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime - even offline.

Text the download link to your phone

Standard text messaging rates apply

3Points - IT Experts for Small Businesses

183
views

Published on

Published in: Technology, Business

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
183
On Slideshare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1.
  • 2. An Effective World Class IT Department
    Skilled engineers
    Preventive monitoring systems
    Lifelong Learners
    Rapid response times
    100% system uptime
    Client focused
    Full data protection
    Loaner equipment
    After-hours support
    Comprehensive documentation
    Internal training systems
    Technical leadership
  • 3. IT options for small business…
    FULL TIME EMPLOYEE
    INDEPENDENT “CONSULTANT”
    MANAGED SERVICES COMPANY
  • 4. Comparison
    Predictability
    Knowledge
    Cost Effective
    Availability
    Proactive
  • 5. Our Unique Process
    1
    2
    NETWORK AUDIT
    STANDARDIZATION
    ONGOING MAINTENANCE
    & SUPPORT
    3
  • 6. 1
    Point Network Audit
    COMPLETE DOCUMENTATION
    RECOMMENDATION REPORT
    PC/LAPTOP AND SERVER MATRIX
    FIXED PRICE NETWORK ESTIMATES
    1-3 YEAR TECHNOLOGY ROADMAP
  • 7. 2
    Point Standardization
    STANDARDIZATION OF TECHNOLOGY
    FORMAL PROPOSALS
    ONE OR MULTIPLE NETWORK PROJECTS
  • 8. 3Points Standards
  • 9. 3
    Point Maintenance
    24x7x365 NETWORK MONITORING
    REGULARLY SCHEDULED ON-SITE VISITS
    YEARLY TECHNOLOGY AUDIT & REVIEW
    REMOTE HELP DESK SUPPORT
    AFTER-HOURS SUPPORT
  • 10. PURE Monitoring
    NETWORK MONITORING AND ALERTS
    • 24x7x365 monitoring and alerting of your server environment
    • 11. Immediate alerts and pre-failure notifications sent to 3Points operations center
    ASSET MONITORING, TRACKING AND REPORTING
    • 24x7x365 asset tracking of your entire network
    • 12. Accurate, up-to-date, asset tracking for insurance purposes
    • 13. Identify out-of-date or unsupported, inefficient hardware
    SEMI-MONTHLY REPORTING
    • Semi-Monthly reviews will help you to understand where, when and how to best invest your IT budget—and control costs.
  • Regularly Scheduled On-sites
    CLIENT ISSUES & REQUESTS
    Non-emergency items logged at your location between visits
    Hardware or software ordered prior to your onsite visit that needs to be installed
    NETWORK MONITORING ITEMS
    Open network monitoring items that could not be addressed or completed on the help desk
    NETWORK MAINTENANCE
    Check that anti-virus is updating server and workstations
    Check that WSUS is updating  server and workstations
    Check that all backup are completing properly
    Check firewall logs for security breaches
    Check and update all documentation and labeling
    Organize and maintenance server room cleanliness
  • 14. Service Response Times
    HELP DESK RESPONSE TIMES
    Emergency = within 2 business hours
    Urgent = within 6 business hours
    Standard = within 12 business hours
    ON-SITE RESPONSE TIMES
    Emergency = within 4 business hours
    Urgent = within 1 business day
    Standard = within 2 business days
  • 15. Service Response Times (continued)
    EQUIPMENT ORDERING RESPONSE TIMES
    Quotes = within 1 business day
    Orders = within 1 business day from time of quote approval
    AFTER-HOURS RESPONSE TIMES
    Within 60 Minutes from time that phone call was received
  • 16. Our Mission
    We help small business thrive in today’s fast-paced and competitive world by delivering technology solutions that drives their success.
  • 17. Our Core Values
    CUSTOMER DRIVEN
    ETHICAL
    LIFE-LONG LEARNER
    ACCOUNTABLE
    RECOGNITION
    WORK-LIFE BALANCE
  • 18. Our Vision
    • To see our people continually grow personally and professionally
    • 19. To consistently be one-step ahead of our competition
    • 20. To build life-long friendships with our clients and our people
    • 21. To always be focusing on our peoples strengths
    • 22. To be viewed by small business as the recognized leader in technology solutions
    • 23. To be profitable in ways that provide our people a great quality of life
  • As featured in…
  • 24. The Outsourced IT Department for Small Businesses…
    …for less than the cost of a single employee