Presented at CPA Congress Vic, 11 Oct 2010. Similar presentation delivered for Systems Integration KM Leaders Community, 20 April 2010.
This case study outlines how to capture knowledge from a team of experts and make it available to a non-expert target audience.
A managed program approach is used to bring together all of the (traditionally separate) threads of content management, communications and learning to form a coherent, flexible knowledge transfer toolkit. A key element in putting this program into place is to encourage the required behaviours of all participants, including promoting knowledge sharing.
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