9. Our Perspective…We Coach in 3 Spaces… Strategic Intent firms Strategic IT firms Design and Construction…from PM to Sub-contractor Using a Coaching/Modeling/Tools approach…
10. We Coach Owner Leadership Teams The Art of the Possible Keys to leveraging…not just hiring service providers Keys to structuring…leading …collaborative service provider teams
11. Switch… Chip & Dan Heath What looks like resistance…is often lack of clarity…(direct the rider) What looks like laziness…is often exhaustion…(motivate the elephant) What looks like a people problem…is often a “context” problem(shape the path)
12. What Makes Us Different… 50 plus % of our practice….coaching client leadership on how to “leverage” the sophisticated firms they deal with Week in…week out…we are listening to leadership levels of clientsbuying sophisticated services and respective technology…
13. The Good News from our Practice… Clients are investing more time and effortthan ever before to explore service delivery improvement… in multi-dimensional ways We do notget the same tired questions week in …week out…
14. The Bad News… …there is consistent evidencethat service and solution providers are not listening to the complexities of most client’s quest to… Leverage…sophisticated services and technologies as tools…
16. What’s in the way…. School Districts don’t often know how to define ….and then ask for what they really need… Service providers don’t often know how to do more than “sell” their company…or their services
17. Emotions District Leadership Express… I am taking personal career risk How do I judge authentic interest? How do I judge authentic solutions/teamwork/technology? How do I minimize real…and perceived results risk?
18. You understand our challenges… You have creative solutions… You want to work at it…
36. Program Management… Is it to protect you from vendors and suppliers…or inspire your leadership on creative leveraging of IT or facilities Is it to ride herd on a complex team of professionals…or to coach your leadership through decision making Is it to isolate you from project delivery risk…or to assist your district in true risk minimization
41. Practical suggestions… At conferences…don’t just note speakers and sponsors…notice firms asking provocative questions In your trade media…what firms seem to be pushing lessons learned and solutions from other owner types Booths…sponsoring tables…squeeze toys can be illusions of commitment
45. Now What? Look for ideas not prescriptions Mission and vision drive the effort Expertise without collaboration within scope delivery teams can be detrimental Engaging with the industry experts…takes work Knowing what you want before you ask…is tough There aren’t any “Silver Bullets”
46. The Bottom Line… Strategic Visioning…is a pivotal precursor to leveraging service providers Engage Expertise Early…and Often Conceptualizing…not just Planning Financial Engineering(Liquidity) Connecting Strategic Visioning to Execution …is everything
48. Thinking Bigger…Lessons Learned from Higher Education Ohio State University. South Campus Gateway Campus Partners for Community Urban Redevelopment, Inc Ohio State University. South Campus Gateway