Fingertip Knowledge - Electronic Performance Support Systems

2,071 views
1,911 views

Published on

O/E Learning and LearningGuide co-facilitated this workshop at the Corporate University Week in November 2008.

During the three-hour workshop, participants learned how to design and develop “point-of-need” self-instruction for an EPSS via blended, experiential, and hands-on learning methodologies.

Published in: Business, Education

Fingertip Knowledge - Electronic Performance Support Systems

  1. 2. Agenda
  2. 3. Is It Performance Support?
  3. 4. How Do You Know It’s Performance Support?
  4. 5. What You Will Learn <ul><li>Determine when an EPSS solution is the right deployment choice. </li></ul><ul><li>Create EPSS solutions. </li></ul><ul><li>Follow the essential steps and methods involved in building and implementing effective performance support systems. </li></ul><ul><li>Avoid the problems or complications that may arise when building an EPSS. </li></ul>
  5. 6. Information Overload
  6. 7. What Do You Need to Know?
  7. 8. What Do You Need to Know?
  8. 9. What Do You Need to Know?
  9. 10. Five Moments of Need <ul><li>When learning for the first time </li></ul><ul><li>When learning more </li></ul><ul><li>When remembering and/or applying what’s been learned </li></ul><ul><li>When things go wrong </li></ul><ul><li>When things change </li></ul>Bob Mosher
  10. 11. Addressing the Moment of Need
  11. 12. Find Information When You Need It
  12. 13. Performance Support vs. Instruction
  13. 14. Research Institute of America Retention and Performance Challenge
  14. 15. How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  15. 16. How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  16. 17. How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  17. 18. How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  18. 19. Let’s Compare These Learning Solutions
  19. 20. When Is an EPSS the Right Solution? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  20. 21. EPSS Levels Types of EPSS | Deborah Alpert Sleight | Michigan State University
  21. 22. Designing a Great EPSS!
  22. 23. Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  23. 24. Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  24. 25. Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  25. 26. Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  26. 27. Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  27. 28. LearningGuide Manager – Introduction <ul><li>Single source development environment </li></ul><ul><li>Quickly create, edit, and maintain EPSS content </li></ul><ul><li>Familiar authoring interface containing a WYSIWYG environment </li></ul><ul><li>Leverage existing content and assets to create new objects </li></ul><ul><li>Reuse objects across EPSS publications  </li></ul>
  28. 29. LearningGuide EPSS Structure
  29. 30. Summary <ul><li>What is performance support? </li></ul><ul><li>What are the five moments of need? </li></ul><ul><li>How does performance support differ from instruction? </li></ul><ul><li>Describe the retention and performance challenge. </li></ul><ul><li>Name four attributes of performance support. </li></ul><ul><li>Give an example of when performance support is the right choice. </li></ul><ul><li>Describe a characteristic of good EPSS design. </li></ul><ul><li>What are the five steps for developing an EPSS? </li></ul>
  30. 31. Thank You Brian Makowski O/E Learning, Inc. [email_address] 1-248-816-4435 1-800-833-8204 ext. 4435 Kelly Condron O/E Learning, Inc. [email_address] 1-248-816-5884 1-800-833-8204 ext. 5884 John Deligiannis LearningGuide Solutions USA [email_address] 1-312-994-2337
  31. 32. References <ul><li>Job Aids & Performance Support, Allison Rossett & Lisa Schaffer </li></ul><ul><li>Electronic Performance Support Systems, Gloria J. Gery </li></ul><ul><li>Types of Electronic Performance Support Systems: Their Characteristics and Range of Designs, Deborah Alpert Sleight, 1993 </li></ul><ul><li>Learning from EPSS, Roberta A. Rupel </li></ul><ul><li>Single Sourcing: Building Modular Documentation, Kurt Ament </li></ul><ul><li>Managing Enterprise Content: A Unified Content Strategy, Ann Rockley </li></ul>

×