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Fingertip Knowledge - Electronic Performance Support Systems
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Fingertip Knowledge - Electronic Performance Support Systems

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O/E Learning and LearningGuide co-facilitated this workshop at the Corporate University Week in November 2008. ...

O/E Learning and LearningGuide co-facilitated this workshop at the Corporate University Week in November 2008.

During the three-hour workshop, participants learned how to design and develop “point-of-need” self-instruction for an EPSS via blended, experiential, and hands-on learning methodologies.

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Fingertip Knowledge - Electronic Performance Support Systems Fingertip Knowledge - Electronic Performance Support Systems Presentation Transcript

  •  
  • Agenda
  • Is It Performance Support?
  • How Do You Know It’s Performance Support?
  • What You Will Learn
    • Determine when an EPSS solution is the right deployment choice.
    • Create EPSS solutions.
    • Follow the essential steps and methods involved in building and implementing effective performance support systems.
    • Avoid the problems or complications that may arise when building an EPSS.
  • Information Overload
  • What Do You Need to Know?
  • What Do You Need to Know?
  • What Do You Need to Know?
  • Five Moments of Need
    • When learning for the first time
    • When learning more
    • When remembering and/or applying what’s been learned
    • When things go wrong
    • When things change
    Bob Mosher
  • Addressing the Moment of Need
  • Find Information When You Need It
  • Performance Support vs. Instruction
  • Research Institute of America Retention and Performance Challenge
  • How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  • How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  • How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  • How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  • Let’s Compare These Learning Solutions
  • When Is an EPSS the Right Solution? Job Aids & Performance Support | Allison Rossett & Lisa Schafer
  • EPSS Levels Types of EPSS | Deborah Alpert Sleight | Michigan State University
  • Designing a Great EPSS!
  • Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  • Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  • Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  • Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  • Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel
  • LearningGuide Manager – Introduction
    • Single source development environment
    • Quickly create, edit, and maintain EPSS content
    • Familiar authoring interface containing a WYSIWYG environment
    • Leverage existing content and assets to create new objects
    • Reuse objects across EPSS publications 
  • LearningGuide EPSS Structure
  • Summary
    • What is performance support?
    • What are the five moments of need?
    • How does performance support differ from instruction?
    • Describe the retention and performance challenge.
    • Name four attributes of performance support.
    • Give an example of when performance support is the right choice.
    • Describe a characteristic of good EPSS design.
    • What are the five steps for developing an EPSS?
  • Thank You Brian Makowski O/E Learning, Inc. [email_address] 1-248-816-4435 1-800-833-8204 ext. 4435 Kelly Condron O/E Learning, Inc. [email_address] 1-248-816-5884 1-800-833-8204 ext. 5884 John Deligiannis LearningGuide Solutions USA [email_address] 1-312-994-2337
  • References
    • Job Aids & Performance Support, Allison Rossett & Lisa Schaffer
    • Electronic Performance Support Systems, Gloria J. Gery
    • Types of Electronic Performance Support Systems: Their Characteristics and Range of Designs, Deborah Alpert Sleight, 1993
    • Learning from EPSS, Roberta A. Rupel
    • Single Sourcing: Building Modular Documentation, Kurt Ament
    • Managing Enterprise Content: A Unified Content Strategy, Ann Rockley