Agenda

Is It Performance Support?

How Do You Know It’s Performance Support?

What You Will Learn Determine when an EPSS solution is the right deployment choice. Create EPSS solutions. Follow the essential steps and methods involved in building and implementing effective performance support systems. Avoid the problems or complications that may arise when building an EPSS.

Determine when an EPSS solution is the right deployment choice.

Create EPSS solutions.

Follow the essential steps and methods involved in building and implementing effective performance support systems.

Avoid the problems or complications that may arise when building an EPSS.

Information Overload

What Do You Need to Know?

What Do You Need to Know?

What Do You Need to Know?

Five Moments of Need When learning for the first time When learning more When remembering and/or applying what’s been learned When things go wrong When things change Bob Mosher

When learning for the first time

When learning more

When remembering and/or applying what’s been learned

When things go wrong

When things change

Addressing the Moment of Need

Find Information When You Need It

Performance Support vs. Instruction

Research Institute of America Retention and Performance Challenge

How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer

How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer

How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer

How Does Performance Support Help? Job Aids & Performance Support | Allison Rossett & Lisa Schafer

Let’s Compare These Learning Solutions

When Is an EPSS the Right Solution? Job Aids & Performance Support | Allison Rossett & Lisa Schafer

EPSS Levels Types of EPSS | Deborah Alpert Sleight | Michigan State University

Designing a Great EPSS!

Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel

Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel

Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel

Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel

Steps to Developing an EPSS Learning from EPSS | Roberta A. Rupel

LearningGuide Manager – Introduction Single source development environment Quickly create, edit, and maintain EPSS content Familiar authoring interface containing a WYSIWYG environment Leverage existing content and assets to create new objects Reuse objects across EPSS publications

Single source development environment

Quickly create, edit, and maintain EPSS content

Familiar authoring interface containing a WYSIWYG environment

Leverage existing content and assets to create new objects

Reuse objects across EPSS publications

LearningGuide EPSS Structure

Summary What is performance support? What are the five moments of need? How does performance support differ from instruction? Describe the retention and performance challenge. Name four attributes of performance support. Give an example of when performance support is the right choice. Describe a characteristic of good EPSS design. What are the five steps for developing an EPSS?

What is performance support?

What are the five moments of need?

How does performance support differ from instruction?

Describe the retention and performance challenge.

Name four attributes of performance support.

Give an example of when performance support is the right choice.

Describe a characteristic of good EPSS design.

What are the five steps for developing an EPSS?

Thank You Brian Makowski O/E Learning, Inc. [email_address] 1-248-816-4435 1-800-833-8204 ext. 4435 Kelly Condron O/E Learning, Inc. [email_address] 1-248-816-5884 1-800-833-8204 ext. 5884 John Deligiannis LearningGuide Solutions USA [email_address] 1-312-994-2337

References Job Aids & Performance Support, Allison Rossett & Lisa Schaffer Electronic Performance Support Systems, Gloria J. Gery Types of Electronic Performance Support Systems: Their Characteristics and Range of Designs, Deborah Alpert Sleight, 1993 Learning from EPSS, Roberta A. Rupel Single Sourcing: Building Modular Documentation, Kurt Ament Managing Enterprise Content: A Unified Content Strategy, Ann Rockley

Job Aids & Performance Support, Allison Rossett & Lisa Schaffer

Electronic Performance Support Systems, Gloria J. Gery

Types of Electronic Performance Support Systems: Their Characteristics and Range of Designs, Deborah Alpert Sleight, 1993

Learning from EPSS, Roberta A. Rupel

Single Sourcing: Building Modular Documentation, Kurt Ament

Managing Enterprise Content: A Unified Content Strategy, Ann Rockley