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Cbil Overview 2008 12 10 08

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CBIL Training and Consulting Services

CBIL Training and Consulting Services

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  • Within Workforce and Community Development is the Center for Business, Industry and Labor, known as CBIL.CBIL was formed in 1984 to forge partnerships with business, industry, government and other institutions to improve employee (and therefore business) performance. The instructors, managers and consultants are committed to being an integral driving factor in the economic vitality of the St. Louis region.
  • With the anticipated retirement of many Baby-Boomers in the next few years, organizations are in a race to identify high-potential front-line contributors and build a leadership pipeline.CBIL’s Leadership Development programs help employees at all levels to learn the skills necessary to carry their organizations into the next decade and beyond.
  • Communication Skills:All organizational functions and activities require accurate communication among all participants.  CBIL’s Communication Skills programs enable participants to be able to coach others, give and receive useful feedback, and, above all, to ensure that the message sent equals the message received.Team Skills:With the global shift from individual contributions to team efforts, understanding how to work most effectively with teams is an organizational imperative.CBIL’s Team building programs help organizations to build successful and productive teams in the shortest time possible, and to help these teams become high performing dynamos.Generational Diversity:Many organizations now have four generations in their workplace.  CBIL’s Generational Diversity program helps organizations to know the distinct characteristics of each of those four generations, and how to manage them to achieve the most productive outcomes.
  • When considering Lean, there is one key question…
  • Transcript

    • 1. INCREASING THE GLOBAL COMPETITIVENESS OF ST. LOUIS BUSINESSES ST. LOUIS COMMUNITY COLLEGE CENTER FOR BUSINESS, INDUSTRY & LABOR WORKFORCE & COMMUNITY DEVELOPMENT A DIVISION OF
    • 2. CENTER FOR BUSINESS, INDUSTRY & LABOR (CBIL)  Formed in 1984 to forge partnerships with business, industry and government to improve employee performance  Committed to being a driving factor in the economic vitality of the St. Louis region.
    • 3. WHY CBIL? DOES YOUR ORGANIZATION NEED TO… …make better hiring decisions? …provide job-specific training to employees? …develop instructor-led, online and/or blended learning solutions? …make work processes more efficient and effective? …transform your business with Lean processes? …increase the technical skill level of your employees? …make better use of computer hardware and software? …develop a leadership pipeline and leadership skills? …work together more effectively? …improve the service provided to customers?
    • 4. CBIL WILL BE YOUR PARTNER SOLUTIONS for your training, development, and resource needs in -  Information Technology  Lean Enterprise  Technical Training  Research & Assessment  Leadership Development & Team Skills  Customer Service  Instructional Design, e-Learning & Documentation  Missouri Customized Training; MO CC New Jobs Training  National and International Training & Development
    • 5. CBIL’S FOCUS  Solutions  Results  On-Target  On-Demand  On-Site
    • 6. INFORMATION TECHNOLOGY  Microsoft Certified Learning Solutions Provider (CLSP) Windows Server 2008  SharePoint Services 3.0/Server 2007  CRM 3.0  Vista  Judy Koenig SQL  A+/Network+  Microsoft Office 
    • 7. INFORMATION TECHNOLOGY  Consulting/Development: Database Management (DBM)  SharePoint  Customer Relationship Management   On-Site Training and Facilities Rental
    • 8. LEAN ENTERPRISE Lean is the future… George Friesen
    • 9. WHAT IS LEAN?  Lean is about change that can ultimately improve profits, improve productivity, and reduce lead times.  Lean is a growth strategy that transforms the entire business.  Lean values people and recognizes that employees are intelligent and creative;  Lean is an organization’s conviction that the primary responsibility of managers and supervisors is to create work environments which stimulate the application of this intelligence and creativity;  Lean is an individual’s belief that she/he has the ability to make tremendously important contributions to the organization and that doing so is the best way to
    • 10. AND WHAT HAPPENS WHEN LEAN WORKS?  For example, every year line workers at Toyota’s Georgetown, KY, plant submit 6,500 process improvement ideas on ways to improve productivity.
    • 11. THE IMPACT OF LEAN… Current Market Value:   Toyota: $101.5 billion  General Motors: $1.2 billion
    • 12. JUST ONE EXAMPLE OF THE IMPACT OF LEAN…
    • 13. LEAN ENTERPRISE  Why does Lean fail so often? 60 – 75% of the time
    • 14. FOR THREE REASONS…  The way we think…  The way we are supervised…  Our degree of engagement…
    • 15. THE FIRST REASON…  The way we think…
    • 16. What was happening was Lean Manufacturing
    • 17. THE SECOND REASON…  The way we are supervised…
    • 18. DEGREES OF LEAN ENTHUSIASM… 100 90 80 70 60 50 40 30 20 10 0 Line Workers Frontline Managers Plant Manager Supervisors
    • 19. THIS IS WHERE THEY NEED TO BE… 100 90 80 70 60 50 40 30 20 10 0 Line Workers Frontline Managers Plant Manager Supervisors
    • 20. THE LEAN LEADERSHIP CERTIFICATE PROGRAM It is critical to have all levels of Managers and Supervisors understand the “why” of lean and its challenges and rewards before involving other staff. This series lays the right foundation for company-wide cooperation:  Leading Change: The Challenges of Lean  Essentials of Lean Leadership  Communicating and Listening  Reaching Agreement  Coaching for Success  Working as a Lean Team
    • 21. THE THIRD REASON…  The degree to which we are engaged…
    • 22. U.S. WORKERS: DEGREES OF ENGAGEMENT Gallup Poll: 2004  20% actively disengaged  54% warm chair “presenteeism”  26% engaged
    • 23. DEVELOPING A FULLY ENGAGED WORKFORCE
    • 24. TECHNICAL TRAINING  Automated Controls – PLCs PLC5s/RSLogix5  Control Logic/RSLogix5000  Communications – Data Highway  +, Ethernet, Control Net, Device Net Advanced Troubleshooting  Becky Epps
    • 25. TECHNICAL TRAINING  Integrated Systems Technology (IST): Hydraulics  Pneumatics  Basic Electrical Safety  Motor Controls  Mechanical Drives 
    • 26. TECHNICAL TRAINING  Drives and Other Technical Training: Drives  Mechanical & Electrical Drawing  Shop Math  Conveyors  Electrical Troubleshooting 
    • 27. TECHNICAL TRAINING  Health and Safety (Training & Consulting): Fall Hazard  Lockout/Tagout  OSHA Compliance Assessment  Electrical Safety  Fork-Truck  Aerial Lift Safety  ARC Flash Compliance 
    • 28. RESEARCH AND ASSESSMENT  Performance-Based Selection Candidate Job Requirements Qualifications Knowledge, S Structured kills, Abilities Interview Person – Job Lou Gerst Match Job Duties Aptitude Tests Personality/ Personality behavioral Increased productivity styles Tools/ Increased job satisfaction Equipment Job Simulation Increased morale Reduced turnover Environmenta Improved teamwork/ l Factors department functioning
    • 29. RESEARCH AND ASSESSMENT  Survey Design Implementation and Feedback  Managerial Assessment Center  Developmental Leadership Assessment/Coaching  Insight: Role Clarity  Job Analysis  Competency Profiling 
    • 30. LEADERSHIP DEVELOPMENT & TEAM SKILLS Leadership Development Program - Creating leaders for today’s challenges and tomorrow’s competitive advantage through training in:  Essentials of Leadership  Managing Conflict Barry Schapiro  Managing Performance Problems  Communicating and Listening  Reaching Agreement  Coaching for Success  Working as a Team  Leading Change
    • 31. LEADERSHIP DEVELOPMENT & TEAM SKILLS  Communication Skills  Team Skills  Generational Diversity  Strategic Planning
    • 32. CUSTOMER SERVICE Struggling with internal or external customer service issues? CBIL’s experienced team provides outstanding instruction / facilitation to address behaviors, assumptions, lack of knowledge, and more while targeting the skills required to set you apart for the right reasons. Check out the New World of Customer Service - Partnering for Improvement  Communication  Karin Fowler Taking Action to Solve Problems  Feedback 
    • 33. CUSTOMER SERVICE The New World of Customer Service -  Setting Performance Expectations  Review Performance Procedures  Coaching for Success
    • 34. INSTRUCTIONAL DESIGN, E-LEARNING & DOCUMENTATION  Course Design and Development  Assessment of Learning  Student and Leader Materials  Written or Electronic Job Aids Lisa Stepanovic
    • 35. INSTRUCTIONAL DESIGN, E-LEARNING & DOCUMENTATION Blended Learning Solutions – instructor-led and online   Webinar Development and Implementation (recorded)  Webcast Hosting (live)  Customizable Online Courses: Sexual Harassment & Diversity in the Workplace
    • 36. INSTRUCTIONAL DESIGN, E-LEARNING & DOCUMENTATION  Process Picture Mapping Visually rich, templated job aids  Posted at the worksite  Efficient review, modification &  approval system  Technical Documentation
    • 37. STATE TRAINING INITIATIVES: MISSOURI CUSTOMIZED TRAINING PROGRAM  Training and related services for new and incumbent workers of qualified Missouri employers  Projects funded based on annual proposals from community colleges (or other qualified providers) and employer  Companies qualify based on new hiring or retraining related to new capital investment
    • 38. MCTP  State of Missouri Customized Training Program  Offsets the cost of training  Objectives: Create new jobs  Training and retraining  Reduce costs of training and  retraining Targets automated  manufacturing, life sciences, and healthcare
    • 39. MISSOURI CUSTOMIZED TRAINING PROGRAM Local CBIL Education Agency Employees State of Industry Missouri www.cbil.org
    • 40. BENEFITS TO COMPANIES  Share cost of training with state  Partner with CBIL: Administers grant  Provides training services   Retrain and upgrade employee skills  Train new employees www.cbil.org
    • 41. BENEFITS TO EMPLOYEES  On-site training  Increased knowledge/ skills  Increased job security  Earn CEU credit www.cbil.org
    • 42. MISSOURI COMMUNITY COLLEGE NEW JOBS TRAINING PROGRAM  Training for companies creating new jobs (100 +)  Funded through tax credits from payroll withholding taxes from employees in the new jobs  Training usually occurs within 3 years  Eligible companies: Manufacturing, processing or assembling products, research and development or interstate commerce
    • 43. MEMBER OF GLOBAL CORPORATE COLLEGE  A non-profit organization whose mission is to close the talent gap in America and around the globe by providing high quality, standardized training for employees of companies who have a national or international footprint.  Includes Colleges in nearly every state in the United States and international partners in Europe and Asia  Colleges are selected and invited because of demonstrated best practices; goal is to have one lead institution per state
    • 44. FINAL THOUGHTS… CBIL is a resource for all your business and industry needs – Information Technology  Lean Initiatives  Technical Training  Research and Assessment  Leadership Development & Team Skills  Customer Service  Instructional Design, e-Learning & Documentation  Missouri Customized Training Grants  MO Community College New Jobs Training Program  National and International training 
    • 45. CONTACTS Steve Long Director Workforce & Community Development 314-539-5311 Don Robison Sr. Manager, CBIL and Missouri Customized Training 314-539-5305