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Facing the Challenge of Web-based Programs to Meet the Needs of Online Researchers Session  66
“ Send Me Everything You Have on Sex”   An Archivist Responds to the Novice Researcher in the  Online Environment
Introduction <ul><li>The title of my talk points to the often frustrating reference questions we receive by email.  </li><...
Online Users <ul><li>3 things that set them apart: </li></ul><ul><li>Misinformation  </li></ul><ul><li>Experience </li></u...
Online Users <ul><li>Misinformation:  Online users may be confused about archival resources. </li></ul><ul><ul><li>Marshal...
Online Users <ul><li>Requests for information outside the focus of the collection: </li></ul><ul><li>Date:  11/24/99 </li>...
Online Users <ul><li>Brenda’s Corollary:  </li></ul><ul><li>As much as they are confused about us, we may be confused abou...
Online Users <ul><li>Experience:  These users may have little or no experience with archives. </li></ul><ul><ul><li>Tanya ...
Online Users <ul><li>Approach to research differs:  less methodical. </li></ul>
Online Users <ul><li>Approach to research differs:  less methodical. </li></ul><ul><ul><li>Subject: SM History </li></ul><...
Online Users <ul><li>Approach to research differs:  less methodical. </li></ul><ul><ul><li>Our understanding of walk-in us...
Marshall’s Conclusion <ul><li>“ Our online users, as a whole, may be very different from those that visit our archives in ...
Sexuality Research Guide SRG
Models Considered <ul><li>Online exhibits </li></ul><ul><li>Editorial projects that introduce users to a selected group of...
Models Considered <ul><li>Sites that provide narrative and facts about certain topics: </li></ul><ul><ul><li>Lesbian Histo...
Research Guides & FAQ/help Pages <ul><li>Guides to Primary Source Research </li></ul><ul><ul><li>Yale’s  Using Manuscripts...
Research Guides & FAQ/help Pages <ul><li>Guides to Lesbian and Gay Research </li></ul><ul><ul><li>Stanford’s  Beginning Li...
Our Research Guide <ul><li>1.  addresses the information needs of people seeking general information </li></ul><ul><li>2. ...
Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then det...
Approach Taken <ul><li>Think outside  the box </li></ul><ul><li>Tailor to current resources (consider the options, then de...
Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then det...
Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then det...
Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then det...
Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then det...
What This Means <ul><li>I can respond to questions like the following: </li></ul><ul><ul><li>“ I am looking for some infor...
Conclusions  <ul><li>This project is one good model for responding to the needs of a large segment of our online users:  t...
Conclusions  <ul><li>Archivists ought to balance the needs of experienced and inexperienced researchers online.  Creating ...
HSC On-line <ul><li>HSC Web Site: rmc.library.cornell.edu/HSC </li></ul><ul><li>HSC Sexuality Research Guide :  rmc.librar...
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香港六合彩 » SlideShare

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一群虾兵蟹将!兄弟你不是想给南洪门留点‘念

相’嘛,现在机会来了。”那壮汉是东心雷的副手,名叫吴常,

为香港六合彩脾气秉性和东心雷恰好相反,前者沉着冷静,后者

暴躁喜功。副手听后咧嘴笑了,香港六合彩不怕打仗,就怕无仗

可大,一提手臂,拔出藏在车底下足有三尺半长的超大片刀,凌

空一抡,刀身厚重挂风,呼呼做响,大跨步向前方走去。

其香港六合彩香港六合彩见状,各拿武器,跟在香港六合彩身后

纷纷向前冲去。东心雷沉思一下,

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  1. 1. Facing the Challenge of Web-based Programs to Meet the Needs of Online Researchers Session 66
  2. 2. “ Send Me Everything You Have on Sex” An Archivist Responds to the Novice Researcher in the Online Environment
  3. 3. Introduction <ul><li>The title of my talk points to the often frustrating reference questions we receive by email. </li></ul><ul><li>This talk looks at the expectations of novice users of archives who have turned to the web for help, and it demonstrates a web site tailored to their needs. </li></ul>
  4. 4. Online Users <ul><li>3 things that set them apart: </li></ul><ul><li>Misinformation </li></ul><ul><li>Experience </li></ul><ul><li>Approach to research </li></ul>
  5. 5. Online Users <ul><li>Misinformation: Online users may be confused about archival resources. </li></ul><ul><ul><li>Marshall found that archives are misrepresented in genealogical literature on the web. </li></ul></ul><ul><ul><li>I find I am often asked questions not related to primary sources. </li></ul></ul>
  6. 6. Online Users <ul><li>Requests for information outside the focus of the collection: </li></ul><ul><li>Date: 11/24/99 </li></ul><ul><li>Subject: Question: </li></ul><ul><li>information on theraputic crisis intervention in a juvenile residential setting. in particular, issues and alternatives with sexually abused and or sexual perpatraitors. </li></ul>
  7. 7. Online Users <ul><li>Brenda’s Corollary: </li></ul><ul><li>As much as they are confused about us, we may be confused about them and their needs. </li></ul><ul><ul><li>Their requests often lack context. </li></ul></ul>
  8. 8. Online Users <ul><li>Experience: These users may have little or no experience with archives. </li></ul><ul><ul><li>Tanya found that people who are new to genealogical research (3 years or less) are more likely to use the Web for research than more experienced genealogists. </li></ul></ul><ul><ul><li>I too found that online, we more frequently encounter the novice researcher. </li></ul></ul>
  9. 9. Online Users <ul><li>Approach to research differs: less methodical. </li></ul>
  10. 10. Online Users <ul><li>Approach to research differs: less methodical. </li></ul><ul><ul><li>Subject: SM History </li></ul></ul><ul><ul><li>Date: Wed, 26 Apr 2000 </li></ul></ul><ul><ul><li>Hello.! I wonder if you can help me finding some facts about the history of SM-Sadomasochism. I am going to make a &quot;lecture&quot; about &quot;The history of SM. And i dont cnow wery mutch so i hope you can give me some help. </li></ul></ul><ul><ul><li>  </li></ul></ul><ul><ul><li>My adres is: </li></ul></ul>
  11. 11. Online Users <ul><li>Approach to research differs: less methodical. </li></ul><ul><ul><li>Our understanding of walk-in users may not be transferable to the on-line user. </li></ul></ul><ul><ul><li>Different users require different reference tools. </li></ul></ul>
  12. 12. Marshall’s Conclusion <ul><li>“ Our online users, as a whole, may be very different from those that visit our archives in person. Taking time to note these differences and making necessary adjustments to your site will help your site succeed!” </li></ul><ul><li>Tanya Marshall, &quot;Archives Users and the Web: Considerations for Archivists,&quot; Society of American Archivists, 1999 Annual Meeting, Pittsburgh, PA. August 27, 1999. </li></ul>
  13. 13. Sexuality Research Guide SRG
  14. 14. Models Considered <ul><li>Online exhibits </li></ul><ul><li>Editorial projects that introduce users to a selected group of primary documents and their interpretation. </li></ul><ul><ul><li>Thomas Dublin and Kathryn Kish Sklar’s “Women and Social Movements in the United States, 1830-1930,” (womhist.binghamton.edu/) </li></ul></ul>
  15. 15. Models Considered <ul><li>Sites that provide narrative and facts about certain topics: </li></ul><ul><ul><li>Lesbian History Project by Yolanda Retter (http://www-lib.usc.edu/~retter/main.html) </li></ul></ul><ul><ul><li>Denver LBGT History by Lisa Diguardi (clem.mscd.edu/~diguardi/) </li></ul></ul><ul><li>Class projects </li></ul>
  16. 16. Research Guides & FAQ/help Pages <ul><li>Guides to Primary Source Research </li></ul><ul><ul><li>Yale’s Using Manuscripts & Archives: A Tutorial </li></ul></ul><ul><ul><li>http://www.library.yale.edu/mssa/tutorial/tutorial.htm </li></ul></ul><ul><ul><li>UC Berkeley’s Library Research Using Primary Sources </li></ul></ul><ul><ul><li>http://www.lib.berkeley.edu/TeachingLib/Guides/PrimarySources.html </li></ul></ul><ul><ul><li>  </li></ul></ul>
  17. 17. Research Guides & FAQ/help Pages <ul><li>Guides to Lesbian and Gay Research </li></ul><ul><ul><li>Stanford’s Beginning Library Research on Lesbian/Gay/Bisexual Studies </li></ul></ul><ul><ul><li>http://www- sul . stanford . edu / depts / ssrg / kkerns /gays.html </li></ul></ul><ul><ul><li>Colorado State’s Gay, Lesbian, Bisexual & Transgender Studies </li></ul></ul><ul><ul><li>http://manta.library. colostate . edu /research/ gnl /index.html </li></ul></ul><ul><ul><li>Yale’s Library Research Guide for Gay and Lesbian Studies </li></ul></ul><ul><ul><li>http://www.library. yale . edu / rsc / gayles / gayindx . htm </li></ul></ul><ul><ul><li>New York Public Library’s lgbt bibliogrpahy </li></ul></ul><ul><ul><li>http://www.nypl.org/research/chss/grd/resguides/gay.html </li></ul></ul>
  18. 18. Our Research Guide <ul><li>1. addresses the information needs of people seeking general information </li></ul><ul><li>2. addresses people who might want to explore research with primary sources </li></ul><ul><li>3. addresses a broader range of subjects – sexuality studies. </li></ul>
  19. 19. Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then determine a manageable project) </li></ul>
  20. 20. Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then determine a manageable project) </li></ul><ul><li>Narrow the goals </li></ul><ul><ul><li>Manage user expectations </li></ul></ul><ul><ul><li>Give a proper orientation </li></ul></ul>SRG
  21. 21. Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then determine a manageable project) </li></ul><ul><li>Narrow the goals </li></ul><ul><ul><li>Manage user expectations </li></ul></ul><ul><ul><li>Give a proper orientation </li></ul></ul><ul><li>Link to sites with Permanence, Authority, Diversity </li></ul>
  22. 22. Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then determine a manageable project) </li></ul><ul><li>Narrow the goals </li></ul><ul><ul><li>Manage user expectations </li></ul></ul><ul><ul><li>Give a proper orientation </li></ul></ul><ul><li>Link to sites with Permanence, Authority, Diversity </li></ul><ul><li>Redirect inquiries </li></ul>SRG
  23. 23. Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then determine a manageable project) </li></ul><ul><li>Narrow the goals </li></ul><ul><ul><li>Manage user expectations </li></ul></ul><ul><ul><li>Give a proper orientation </li></ul></ul><ul><li>Link to sites with Permanence, Authority, Diversity </li></ul><ul><li>Redirect inquiries </li></ul><ul><li>Promote user self sufficiency </li></ul>SRG
  24. 24. Approach Taken <ul><li>Think outside the box </li></ul><ul><li>Tailor to current resources (consider the options, then determine a manageable project) </li></ul><ul><li>Narrow the goals </li></ul><ul><ul><li>Manage user expectations </li></ul></ul><ul><ul><li>Give a proper orientation </li></ul></ul><ul><li>Link to sites with Permanence, Authority, Diversity </li></ul><ul><li>Redirect inquiries </li></ul><ul><li>Promote user self sufficiency </li></ul><ul><li>Make good use of existing on-line resources and create the additional pieces your users need. </li></ul>
  25. 25. What This Means <ul><li>I can respond to questions like the following: </li></ul><ul><ul><li>“ I am looking for some information about the origins of the homosexual and gay terms because I am making a document for college about gay teenagers in this decade an how they are coming out at an earlier age so I am trying to make an excellent essay.” </li></ul></ul>
  26. 26. Conclusions <ul><li>This project is one good model for responding to the needs of a large segment of our online users: the novice researcher. It orients them to the site they’ve found and helps them figure out how to proceed. And it requires a moderate amount of effort to create and maintain. </li></ul>
  27. 27. Conclusions <ul><li>Archivists ought to balance the needs of experienced and inexperienced researchers online. Creating a web presence for your archives means that you will be more accessible to non-traditional users, and when they find you, you owe them some kind of orientation to make sense of your services and resources. </li></ul>
  28. 28. HSC On-line <ul><li>HSC Web Site: rmc.library.cornell.edu/HSC </li></ul><ul><li>HSC Sexuality Research Guide : rmc.library.cornell.edu/HSC/faq/hscfaq.htm </li></ul>
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