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QualityScalingDrexel(Sloan2009-HartmanSutcliffeBetts)

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Sloan-C 2009 Conference. Presentation on Quality & Scaling: Oxymoron or Reality in Online Degrees at Non-profit Colleges and Universities by K. Hartman, S. Sutcliffe, & K. Betts.

Sloan-C 2009 Conference. Presentation on Quality & Scaling: Oxymoron or Reality in Online Degrees at Non-profit Colleges and Universities by K. Hartman, S. Sutcliffe, & K. Betts.

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  • 1. Quality & Scaling: Oxymoron or Reality in Online Degrees at Non-profit Colleges and Universities
  • 2. Presenters
    • Dr. Kenneth Hartman Drexel University Online, Academic Director and Adjunct Online Faculty
    • Dr. Stephanie Sutcliffe Senior Instructional Designer, Drexel University Online and Adjunct Online Faculty
    • Dr. Kristen Betts Drexel University, Associate Clinical Professor, Founding Director of Master of Science in Higher Education Program
  • 3. Drexel University Online & Scaling (1) < 5 online programs to over 80 online programs < 400 online students to over 6000 online students (14,000 - plus course registrations) < 100 unique online courses to over 500 online courses < $2M to over $50M tuition revenue Rapid eLearning Growth: 2002 to 2009
  • 4. Drexel University Online & Scaling (2)
    • Provost’s Online Learning Council-established in 2009
      • Retention
      • Quality
      • Student Support
      • Scaling (our working definition)
    The ability to simultaneously         increase access and enrollment capacity, control costs, and maintain and/or improve the online learning experience and learning outcomes. Drexel Definition – Scaling:
  • 5. Online Scaling Literature Review Literature review suggests following key areas or themes: (see handout)
    • Faculty training and professional development in online education.
    • Assessment of online curricula and faculty.
    • Faculty resistance and perception of online courses.
    • Faculty and social presence in online education.
    • Quality of online education and the associated perceived value to the student.
    • Peer faculty mentoring and coaching within online courses.
  • 6. Drexel University Scaled MSHE Program (1)
    • Fall 2005 – 26 students / fall 2009 200+ students
    • 83% - overall retention rate fall 2005 to fall 2008
    • Age range 22 to 65+ years old (mix all gen)
    • Over 30 states and five countries
    • Entry to senior level administrators; transition into HE
    • 83% first online program for students
    • 97% recommend MHSE Program to individuals seeking to advance HE career
    • 91% recommend to individuals seeking to transition to HE
  • 7. Drexel University Scaled MSHE Program (2)
    • Need + Niche + Brand = Sustainability (PA, nationally, and internationally)
    • Mission focused with measurable outcomes
    • Curricula – driven by industry/field (theory + practice) and outcomes driven courses
    • Innovative pedagogy to support curricula (e.g., learning simulation, quinary career development model, co-op, etc.)
    • Expectations and ongoing training – faculty and staff (recruitment, retention, policies, and guidelines)
    • Expectations – students (marketing = experience)
  • 8. Drexel University Scaled MSHE Program (3)
    • Know your market (adult learners, track trends); templates, seamless transition (quarter and faculty)
    • Engagement – Online Human Touch (personalizing the online experience, connectivity, affinity)
    • Online First-Year Experience (virtual tea, virtual wine and cheese, graduation celebration, speaker series)
    • Bring campus to students (social presence - student services, convocation/graduation, events, alumni, etc.)
    • Formative and summative evaluation - DDDM
  • 9. Questions? keh46@drexel.edu - Dr. Ken Hartman ssg24@drexel.edu - Stephanie Sutcliffe kbetts@drexel.edu - Dr. Kristen Betts

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