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Sloan-C 2009 Conference. Presentation on Quality & Scaling: Oxymoron or Reality in Online Degrees at Non-profit Colleges and Universities by K. Hartman, S. Sutcliffe, & K. Betts.

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  1. 1. Quality & Scaling: Oxymoron or Reality in Online Degrees at Non-profit Colleges and Universities
  2. 2. Presenters <ul><li>Dr. Kenneth Hartman Drexel University Online, Academic Director and Adjunct Online Faculty </li></ul><ul><li>Dr. Stephanie Sutcliffe Senior Instructional Designer, Drexel University Online and Adjunct Online Faculty </li></ul><ul><li>Dr. Kristen Betts Drexel University, Associate Clinical Professor, Founding Director of Master of Science in Higher Education Program </li></ul>
  3. 3. Drexel University Online & Scaling (1) < 5 online programs to over 80 online programs < 400 online students to over 6000 online students (14,000 - plus course registrations) < 100 unique online courses to over 500 online courses < $2M to over $50M tuition revenue Rapid eLearning Growth: 2002 to 2009
  4. 4. Drexel University Online & Scaling (2) <ul><li>Provost’s Online Learning Council-established in 2009 </li></ul><ul><ul><li>Retention </li></ul></ul><ul><ul><li>Quality </li></ul></ul><ul><ul><li>Student Support </li></ul></ul><ul><ul><li>Scaling (our working definition) </li></ul></ul>The ability to simultaneously         increase access and enrollment capacity, control costs, and maintain and/or improve the online learning experience and learning outcomes. Drexel Definition – Scaling:
  5. 5. Online Scaling Literature Review Literature review suggests following key areas or themes: (see handout) <ul><li>Faculty training and professional development in online education. </li></ul><ul><li>Assessment of online curricula and faculty. </li></ul><ul><li>Faculty resistance and perception of online courses. </li></ul><ul><li>Faculty and social presence in online education. </li></ul><ul><li>Quality of online education and the associated perceived value to the student. </li></ul><ul><li>Peer faculty mentoring and coaching within online courses. </li></ul>
  6. 6. Drexel University Scaled MSHE Program (1) <ul><li>Fall 2005 – 26 students / fall 2009 200+ students </li></ul><ul><li>83% - overall retention rate fall 2005 to fall 2008 </li></ul><ul><li>Age range 22 to 65+ years old (mix all gen) </li></ul><ul><li>Over 30 states and five countries </li></ul><ul><li>Entry to senior level administrators; transition into HE </li></ul><ul><li>83% first online program for students </li></ul><ul><li>97% recommend MHSE Program to individuals seeking to advance HE career </li></ul><ul><li>91% recommend to individuals seeking to transition to HE </li></ul>
  7. 7. Drexel University Scaled MSHE Program (2) <ul><li>Need + Niche + Brand = Sustainability (PA, nationally, and internationally) </li></ul><ul><li>Mission focused with measurable outcomes </li></ul><ul><li>Curricula – driven by industry/field (theory + practice) and outcomes driven courses </li></ul><ul><li>Innovative pedagogy to support curricula (e.g., learning simulation, quinary career development model, co-op, etc.) </li></ul><ul><li>Expectations and ongoing training – faculty and staff (recruitment, retention, policies, and guidelines) </li></ul><ul><li>Expectations – students (marketing = experience) </li></ul>
  8. 8. Drexel University Scaled MSHE Program (3) <ul><li>Know your market (adult learners, track trends); templates, seamless transition (quarter and faculty) </li></ul><ul><li>Engagement – Online Human Touch (personalizing the online experience, connectivity, affinity) </li></ul><ul><li>Online First-Year Experience (virtual tea, virtual wine and cheese, graduation celebration, speaker series) </li></ul><ul><li>Bring campus to students (social presence - student services, convocation/graduation, events, alumni, etc.) </li></ul><ul><li>Formative and summative evaluation - DDDM </li></ul>
  9. 9. Questions? keh46@drexel.edu - Dr. Ken Hartman ssg24@drexel.edu - Stephanie Sutcliffe kbetts@drexel.edu - Dr. Kristen Betts