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Understanding ISO 9001:2008 Quality Management System <br />A presentationfor<br />ATOSCO<br />©All Rights Reserved - NiMb...
NiMble Services<br />Innovative and Value adding solutions<br />©All Rights Reserved - NiMble Business Solutions<br />
Strategic management consulting<br />Operational improvement and cost effectiveness<br />New initiative: <br />Project man...
Before We Start…<br />Your participation is KEY to success…..<br />If in doubt, stop & clarify any time….<br />Share your ...
Presentation Goals<br /><ul><li>To introduce ISO 9001 : 2008 QMS & its benefits.
To outline ISO9000 implementation plan.
Roles</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
Expectations Yesterday<br />SERVICE<br />Quality<br />SYSTEM<br />TIMELINES<br />©All Rights Reserved - NiMble Business So...
Expectations Today<br />©All Rights Reserved - NiMble Business Solutions<br />
What is Change?<br />Change is Improvement<br />©All Rights Reserved - NiMble Business Solutions<br />
What to Change???<br />Attitude<br />Vision/Goals<br />Technology<br />Culture<br />Approach<br />Strategy<br />Procedure<...
Our Vision<br />“…Businesses must have a vision about<br />what they exist for, which is shared by<br />everyone in the co...
There is no risk in changing, but there<br />is risk if we are not changing…<br />If we don’t risk anything, we risk<br />...
Quality Management System<br />Quality<br />• Fitness for purpose<br />• Excellence<br />• Meeting Customer Expectations n...
Cost of Poor Quality Service<br />Hidden Costs of Poor Quality<br />©All Rights Reserved - NiMble Business Solutions<br />
Introducing ISO 9001:2008<br />Getting Started…….<br />©All Rights Reserved - NiMble Business Solutions<br />
What is ISO?<br /><ul><li>ISO is the International Organization for Standardization based in Geneva, Switzerland. On 23 Fe...
 ISO member organizations: National standards institutes from countries large & small from all regions of the world
ISO develops technical standards to contribute in making the manufacturing & supply of goods & services more efficient, sa...
Since 1947, ISO has published more than 15,000 standards</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
About ISO 9001<br /><ul><li>It’s a Quality Management System Standard
Initially published in 1987
First revision in 1994, Second revision in 2000
ISO 9001:2008 is the latest version released in 14 Nov 2008
Strong emphasis on Customer Satisfactionand Continual Improvement</li></ul>©All Rights Reserved - NiMble Business Solution...
Continuous v/s Continual Improvement<br />Point of Failure<br />Point of Failure<br />Last Improved Level<br />Improvement...
The ISO9000 Environment<br />©All Rights Reserved - NiMble Business Solutions<br />
Key Benefits of ISO 9000 for ATOSCO<br />©All Rights Reserved - NiMble Business Solutions<br />
ISO 9000 QMS & its Elements<br />Getting Started…….<br />©All Rights Reserved - NiMble Business Solutions<br />
ISO 9001:2008 Quality Management System<br />C<br />U<br />S<br />T<br />O<br />M<br />E<br />R<br />S<br />AT  I  S FAC T...
ISO 9001:2008 Main Clauses<br /><ul><li>Quality Management System
Management Responsibility
Resources Management
Product Realization
Measurement, Analysis and Improvement</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
Management Responsibilities<br /><ul><li>Management Commitment
Establish policy and objectives (SMART)
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Understanding Iso 9001 2008

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Transcript of "Understanding Iso 9001 2008"

  1. 1. Understanding ISO 9001:2008 Quality Management System <br />A presentationfor<br />ATOSCO<br />©All Rights Reserved - NiMble Business Solutions<br />
  2. 2. NiMble Services<br />Innovative and Value adding solutions<br />©All Rights Reserved - NiMble Business Solutions<br />
  3. 3. Strategic management consulting<br />Operational improvement and cost effectiveness<br />New initiative: <br />Project management<br />Quality Management Systems Consulting<br />Business Process Reengineering<br />IT services: Design – RFP – Vendor selection – Contract Award <br />HR management <br />Educational 3M tool <br />eLearning C of E: Varsity – Institutional – Continuous Education<br />Knowledge management<br />Training and learning organization <br />©All Rights Reserved - NiMble Business Solutions<br />
  4. 4. Before We Start…<br />Your participation is KEY to success…..<br />If in doubt, stop & clarify any time….<br />Share your thoughts any time….<br />Get involved….<br />Participate, and<br />Contribute to make this program successful<br />©All Rights Reserved - NiMble Business Solutions<br />
  5. 5. Presentation Goals<br /><ul><li>To introduce ISO 9001 : 2008 QMS & its benefits.
  6. 6. To outline ISO9000 implementation plan.
  7. 7. Roles</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  8. 8. Expectations Yesterday<br />SERVICE<br />Quality<br />SYSTEM<br />TIMELINES<br />©All Rights Reserved - NiMble Business Solutions<br />
  9. 9. Expectations Today<br />©All Rights Reserved - NiMble Business Solutions<br />
  10. 10. What is Change?<br />Change is Improvement<br />©All Rights Reserved - NiMble Business Solutions<br />
  11. 11. What to Change???<br />Attitude<br />Vision/Goals<br />Technology<br />Culture<br />Approach<br />Strategy<br />Procedure<br />Values<br />Speed<br />Perception<br />©All Rights Reserved - NiMble Business Solutions<br />
  12. 12. Our Vision<br />“…Businesses must have a vision about<br />what they exist for, which is shared by<br />everyone in the company.”<br />Moon and Bonny in the<br />Introduction of Business Ethics: facing up to the issues.<br />©All Rights Reserved - NiMble Business Solutions<br />
  13. 13. There is no risk in changing, but there<br />is risk if we are not changing…<br />If we don’t risk anything, we risk<br />everything…<br />System should be adopted for changing<br />©All Rights Reserved - NiMble Business Solutions<br />
  14. 14. Quality Management System<br />Quality<br />• Fitness for purpose<br />• Excellence<br />• Meeting Customer Expectations not just needs<br />Management<br />• Planning, Organizing, Directing, Controlling, Structuring<br />System<br />• Work culture<br />• Framework<br />• Policies & procedures<br />©All Rights Reserved - NiMble Business Solutions<br />
  15. 15. Cost of Poor Quality Service<br />Hidden Costs of Poor Quality<br />©All Rights Reserved - NiMble Business Solutions<br />
  16. 16. Introducing ISO 9001:2008<br />Getting Started…….<br />©All Rights Reserved - NiMble Business Solutions<br />
  17. 17. What is ISO?<br /><ul><li>ISO is the International Organization for Standardization based in Geneva, Switzerland. On 23 Feb 1947, ISO began operations.
  18. 18. ISO member organizations: National standards institutes from countries large & small from all regions of the world
  19. 19. ISO develops technical standards to contribute in making the manufacturing & supply of goods & services more efficient, safer and cleaner.
  20. 20. Since 1947, ISO has published more than 15,000 standards</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  21. 21. About ISO 9001<br /><ul><li>It’s a Quality Management System Standard
  22. 22. Initially published in 1987
  23. 23. First revision in 1994, Second revision in 2000
  24. 24. ISO 9001:2008 is the latest version released in 14 Nov 2008
  25. 25. Strong emphasis on Customer Satisfactionand Continual Improvement</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  26. 26. Continuous v/s Continual Improvement<br />Point of Failure<br />Point of Failure<br />Last Improved Level<br />Improvement Phase<br />Consolidation Phase<br />Initial Level of Performance<br />Initial Level of Performance<br />Continuous Improvement<br />Continual Improvement<br />©All Rights Reserved - NiMble Business Solutions<br />
  27. 27. The ISO9000 Environment<br />©All Rights Reserved - NiMble Business Solutions<br />
  28. 28. Key Benefits of ISO 9000 for ATOSCO<br />©All Rights Reserved - NiMble Business Solutions<br />
  29. 29. ISO 9000 QMS & its Elements<br />Getting Started…….<br />©All Rights Reserved - NiMble Business Solutions<br />
  30. 30. ISO 9001:2008 Quality Management System<br />C<br />U<br />S<br />T<br />O<br />M<br />E<br />R<br />S<br />AT I S FAC T I ON<br />C<br />U<br />S<br />T<br />O<br />M<br />E<br />R<br />REQU I REMENT<br />PRODUCT<br />©All Rights Reserved - NiMble Business Solutions<br />
  31. 31. ISO 9001:2008 Main Clauses<br /><ul><li>Quality Management System
  32. 32. Management Responsibility
  33. 33. Resources Management
  34. 34. Product Realization
  35. 35. Measurement, Analysis and Improvement</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  36. 36. Management Responsibilities<br /><ul><li>Management Commitment
  37. 37. Establish policy and objectives (SMART)
  38. 38. Communicate importance of meeting
  39. 39. customer and regulatory Requirements
  40. 40. Conducting Management Reviews
  41. 41. Ensuring availability of resources
  42. 42. Customer Focus
  43. 43. Responsibility, Authority and communication</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  44. 44. Resource Management<br /><ul><li>Provision of Resources (in a timely manner)
  45. 45. Human Resources
  46. 46. Competence
  47. 47. Awareness
  48. 48. Training
  49. 49. Infrastructure
  50. 50. Work Environment</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  51. 51. Product Realization<br /><ul><li>Customer-related processes
  52. 52. Determination of requirements
  53. 53. Review of requirements
  54. 54. Customer communication
  55. 55. Design and Development
  56. 56. Purchasing
  57. 57. Vendor Selection & evaluation
  58. 58. Purchasing information
  59. 59. Verification of purchased product</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  60. 60. Measurement Analysis<br /><ul><li>Control of Monitoring and Measuring Devices (Calibration)
  61. 61. Monitoring and Measurement
  62. 62. Customer Satisfaction
  63. 63. Internal Audit
  64. 64. Analysis of Data
  65. 65. Customer Satisfaction
  66. 66. Conformity to product requirements
  67. 67. Suppliers
  68. 68. Improvement
  69. 69. Continual improvement through policy, objectives, audit results, analysis
  70. 70. of data, corrective/preventive actions and management reviews</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  71. 71. ISO 9001:2008 QMS Implementation<br />Overview of QMS implementation project……<br />©All Rights Reserved - NiMble Business Solutions<br />
  72. 72. Overview of the QMS implementation project<br />The project is segmented in three phases: <br />Phase 3<br />Phase 2<br />Phase 1<br />Phase 4<br />QMS Documentation & Initial Training<br />Mobilization<br />QMS Implementation<br />Support During<br />4.1 Document review<br />4.2 Assessment audit<br />ISO 9001:2008<br /> Certification<br />Audit<br />(to be carried<br />out by an<br />independent<br />3rd party)<br />3.1 Internal auditor training<br />3.2 Commencement of internal quality auditing of the QMS<br />3.3 Verification of corrective & preventive action<br />3.4 Management review meeting<br />3.5 Selection of a certification body<br />1.1 Gap Analysis<br />1.2 Definition of QMS scope, quality policy & objectives<br />1.3 QMS design and documentation architecture<br />2.1Process analysis<br />2.2 Preparation of QMS documentation<br />2.3 Delivery of ISO9001 awareness training<br />©All Rights Reserved - NiMble Business Solutions<br />
  73. 73. ISO 9001:2008 QMS Implementation – Key Steps<br />Follow up Verification<br />©All Rights Reserved - NiMble Business Solutions<br />
  74. 74. Roles<br /><ul><li>Top Management Role
  75. 75. Management Representative Role
  76. 76. Function Head Role
  77. 77. QMS Coordinator Role</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  78. 78. Top Management Role<br />“Leadership, commitment and active involvement “<br /><ul><li>Define structure, roles, responsibilities, Authorities
  79. 79. Communicate the importance of quality to staff
  80. 80. Provide necessary resources in a timely manner
  81. 81. Sponsor big/small improvement activities
  82. 82. Actively seek customer feedback and enhance customer satisfaction
  83. 83. Review the performance of the quality system objectives and competition
  84. 84. Create an environment for continual improvement in everything we do</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  85. 85. Management Representative Role<br /><ul><li>Ensuring the system is understood & followed
  86. 86. Ensuring appropriate control of documentation
  87. 87. Coordination of internal audits of QMS
  88. 88. Providing inputs for management review on status of QMS implementation
  89. 89. Promoting active involvement of everyone and ensure customer focus
  90. 90. Coordinate with consultants, certification body</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  91. 91. Function Head Role<br /><ul><li>Understand the quality policy and objectives
  92. 92. Understand the role, responsibilities, authorities
  93. 93. Ensure alignment to quality policy and objectives
  94. 94. Train all supervisory and support staff on quality
  95. 95. Measure and monitor key process/product indicators
  96. 96. Analyze and identify areas of improvement
  97. 97. Drive improvement projects
  98. 98. Know what customer thinks about our services and communicate it down the line.
  99. 99. Review performance and progress</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  100. 100. QMS Coordinator Role<br /><ul><li>Understand the QMS requirements & role of the respective functions, support in drafting necessary procedures / process maps
  101. 101. Conduct awareness session for the department staff on a selected topic / procedure / process
  102. 102. Agree / decide an action plan for QMS effective implementation
  103. 103. Coordinate Internal audits, closure of NCs related to respective functions</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  104. 104. Achieving ISO 9001 is only the beginning…..<br />“Remember”<br /><ul><li>Quality Management Systems take time to mature…</li></ul>‘Rome wasn’t built in a day’<br /><ul><li>Management commitment is absolutely essential (& a requirement of the standard)
  105. 105. Staff involvement is critical ….develop a quality Culture
  106. 106. Customer feedback and process measurement should help drive continual improvement</li></ul>©All Rights Reserved - NiMble Business Solutions<br />
  107. 107. Remember the Goal!Customer SatisfactionProcess EfficiencyProfitability<br />©All Rights Reserved - NiMble Business Solutions<br />
  108. 108. THANK YOU<br />©All Rights Reserved - NiMble Business Solutions<br />
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