Listenin Skills and Barriers


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Listening Skills
Flow of Presentation-
Effective Listening
Benefits Of Effective Listening in Organization

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Listenin Skills and Barriers

  1. 1. Listening . . .
  2. 2. Group Members:Pranay Adhikari Kaustubh Barve Rewat Bharsakle Prathamesh Borade Harshal Changediya Pankaj Dagade Upendra Gandhe Sumit Gawali (01) (11) (15) (22) (27) (34) (42) (46)
  3. 3. Outline 1. 2. 3. 4. 5. 6. Introduction Classification Barriers Effective Listening Benefits Of Effective Listening in Organization Conclusion
  4. 4. Hearing vs Listening  Hearing To perceive sound via the ear  Listening Listening requires concentration so that your brain processes meaning from words and sentences.
  5. 5. Process of Listening
  6. 6. Types of Listening Appreciative Listening Empathetic Listening Comprehensive /Active Listening Critical / Analytical Listening
  7. 7. Appreciative Listening Listening for pleasure and enjoyment Describes use words how well speakers choose and
  8. 8. Empathetic Listening To provide emotional support Understand the type and intensity of feelings the speaker is experiencing without judgement Not necessary to agree the same way with speaker
  9. 9. Comprehensive / Active Listening Listening to understand the message of a speaker Focuses on accurately understanding the meaning of the speaker by verbal an non verbal communication
  10. 10. Critical / Analytical Listening  Listening to evaluate a message for purposes of accepting or rejecting  Focuses on evaluating whether a message is logical and reasonable  Challenges the speaker’s message by evaluating its accuracy and meaningfulness, and utility  Uses critical thinking skills
  11. 11. Barriers to Effective Listening
  12. 12. Environmental Barriers 1. The room too hot or too cold 2. The chair uncomfortable 3. The lighting too bright or too dim 4. Bad ventilation; stuffy/smoky atmosphere 5. Noise 7. Sights 6. Smells
  13. 13. Linguistic Barriers 2. Monotonous voice 3. Inappropriate tone 1. Jargon or specialist language 4. Complex sentences & 5. Hesitant manner vocabulary 6. Rate of Delivery
  14. 14. Personal Barriers 1.Preoccupied with own problems 3.Looking for every opportunity to interrupt 2.Thinking about own response without hearing speaker 4. Pseudo Listening
  15. 15. Psychological Barriers 1. Anger 2. Own anxiety 3. Frustration, inability to put across ideas 4. Status difference 5. Prejudice
  16. 16. Physiological Barriers 2. Hearing impairment 3. Tiredness 1. Headache 4. Discomfort, pain, illness 5. Poor eyesight
  17. 17. Perceptual Barriers The speaker and the listener sometimes see the same situation from a different point of view and this can affect understanding (e.g. parent and child). Examples of other perceptual barriers are: •Social/cultural background differences •Attitude unexpected •Expectations different •Appearance of speaker •Mannerisms •Accents
  18. 18. Content Barrier What the speaker is saying may also be a barrier to the listener: 1. 2. 3. 4. 5. 6. Subject of the discussion does not interest us Speaker goes on for too long Speaker is saying what we don't want to hear We have heard it all before Content is too difficult/simplistic Content is repetitious
  19. 19. What is Effective Listening? • • • Definition: Absorbing information Showing that you are listening and interested Providing feedback. Involves: Choice of right words and non verbal cues. Effective Listeners: Let speakers know they have heard and understood the speakers.
  20. 20. Essential requirements for Effective Listening Intensity Empathy Taking Responsibility
  21. 21. Why effective listening is important? Improves relationships Improves our knowledge Improves our understanding Prevents problems escalating Saves time and energy Leads to better results
  22. 22. Four techniques for Effective Listening • • • • Reflecting: Letting the other party know that what they are saying to us is being heard. Probing: Asking for additional information. Deflecting: Shifting the discussion to a different topic. Advising: Giving advice.
  23. 23. Do’s and Don'ts of effective communication Face the speaker and maintain The eye contact Be attentive but relaxed Give the speaker regular feedback Try to visualize things what speaker is saying Keep an open mind
  24. 24. Ask questions only to ensure understanding Pay attention to what isn’t said—to nonverbal cues Try to feel what the speaker is feeling Wait for the speaker to pause to ask clarifying questions video
  26. 26. At workplace… • • • • • Effective listening skills leads effective communication Reduce misunderstanding Strong interpersonal relationship Faster work rate Personal growth
  27. 27. For an organisation… Retain talents Illustrates caring attitude Emotional intelligence - No conflicts Maintain reputation Discover more Uncover opportunities
  28. 28. Conclusion Essential Part of Communication Process In Building Relationships Source of Information
  29. 29. “ If we were meant to talk more than listen, we would have two mouths and one ear “ - Mark Twain