Demonstrating ROI for Telehealth Programs

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Presentation by Kamal Jethwani, MD, MPH, Corporate Manager, Research and Innovation, Center for Connected Health, Partners Healthcare

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Demonstrating ROI for Telehealth Programs

  1. 1. Demonstrating ROI for Tele-health programs:
  2. 2. Remote Patient Monitoring - ROI  Many Remote Monitoring Programs are in pilot or research stage – and are not reimbursable  Question: What value can an RPM program bring when it is operational?  Flexible ROI tool created for a variety of stakeholders– evaluating cost inputs and value of outcomes/impact  Tele-health programs differ widely in every implementation, hence the need to test with several models before being able to generalize. 2
  3. 3. Remote Patient Monitoring - ROI  Inputs gathered for ROI include:  Patient enrollment and growth assumptions  Staffing requirements – both fixed and variable  Technology costs – including up-front investments required, per patient costs, and assumptions relating to type of technology needed  Other operational costs – including inventory management, refurbishment, other administrative costs  Value of the program measured by change in healthcare utilization – using actual data as assumptions     Inpatient admissions Outpatient visits Home visits 30-day admissions 3
  4. 4. Who can use the tool?  User profiles:     Explorers: Interested in exploring RPM but have no experience or data Pilots: Have some pilot data, either as a program or clinical trial Take to scale: Sites that want to expand pilot projects Evaluate scale: Evaluate if the current scaling strategy makes sense.  How will they use it?      One time evaluation to ascertain strategy Evaluate success Benchmark for quality of outcomes and cost Analyze sensitivities Program improvement 4
  5. 5. Do-it-Yourself Tool 5
  6. 6. Do-it-Yourself Tool 6
  7. 7. Do-it-Yourself Tool 7
  8. 8. Do-it-Yourself Tool 8
  9. 9. Do-it-Yourself Tool 9
  10. 10. Savings summary 10
  11. 11. Do-it-Yourself Tool 11
  12. 12. Do-it-Yourself Tool 12
  13. 13. ROI Tool in Practice  ROI tool developed in collaboration with five organizations:  RPM program value analysis and optimization  Accurately capturing RPM inputs and outcomes  Meeting readmissions reduction targets (aligned with ACA provisions)  Effective in influencing management discussions regarding expansion and sustainability  Achieving Triple Aims – improving care and costs, as well as patient experience 13
  14. 14. Beta Testing Please contact us to be a beta user Center for Connected Health kjethwani@partners.org Center for Technology and Aging support@techandaging.org 14

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