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The service engineer's mobile device contains various data the map, the destination to visit, the customer's equipment configuration and the visual manual and so on... The service engineer orders the parts by using his mobile device. The customer signs in and shares the report and pictures on the mobile device. This is a system created using a combination of state-of-art technologies including mobile, mapping, imaging and CRM. Cloud technology will create a new common sense and the possibilities. This time, I look at the "idea of use".
System coordinator at Sapporo Sparkle K.K.