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A case based practical approach to construct a simple dos and donts list for blended learning

A case based practical approach to construct a simple dos and donts list for blended learning

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    Blended Learning Blended Learning Presentation Transcript

    • Building the Business Case for Blended Learning George Katsouranis Learning Manager Piraeus Bank Group
    • A brief agenda • Who we are • Blended learning interventions: When, why and what do we blend • Developing blended courses: design “illusions”, common “traps” and things to avoid • The most valuable ingredients to success • Q&A Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Who we are Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • A success growth story Key Information and Figures • Universal Bank with focus on high margin segments (SMEs and Retail Banking) • Fourth largest Bank in Greece, grown both organically as well as through M&A • Growth orientation: opportunities in Greece and the neighbouring geographic region • 9,803 employees and 550 Branches in 8 countries • Successful management track record combined with young & well- trained workforce. • Strong technology orientation • Assets of €34.5 bn • Loan portfolio of €22.8 bn with a market share of 12.8% of the Greek Market • Ratings: Moody’s A1, S&P’s BBB+, Fitch BBB+ (positive outlook) Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Who we are Total Assets (€) 30,9 Lending Sector Market Share (%) 12,4 30 11,6 23,5 11,0 12 10,3 25 10,0 16,8 10 20 14,9 7,6 8,1 14,7 8 6,2 12,3 15 10,5 6 8,1 10 4 5 2 0,08 0,3 0 0 1991* 1999* 2000* 2001* 2002* 2003 2004 2005 2006 1991 1999 2000 2001 2002 2003 2004 2005 2006 600 Branch Network Human Resources 9.253 536 8.151 500 Greece Abroad 9.000 Greece Abroad 449 400 235 7.500 5.934 176 5.457 309 6.000 300 257 4.333 4.302 4.743 214 241 301 3.947 196 273 4.500 200 164 221 249 195 210 3.000 5.774 5.138 5.518 180 4.305 4.942 3.774 4.098 3.940 100 154 1.500 12 0 215 0 1991 1999 2000 2001 2002 2003 2004 2005 2006 1991 1999 2000 2001 2002 2003 2004 2005 2006 Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • A success growth story Strategic Financial Targets for the period 2007 - 2010 • After tax profit CAGR by 24% for the 4-year period 2007- 2010 (from €435 mn in ’06) • Pre tax profit excl. trading gains CAGR by 30% for the 4- year period 2007-2010 (from €388 mn in ’06) • Sustainability of after tax ROE at 30% for the period 2007- 2010 • Reduction of Cost to Income ratio below 44% by 2010 • Improvement of NPLs ratio below 2.0% by 2010 Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Piraeus Bank Strategic HR Toolkit •Human Resources Planning • Performance Appraisal •Identification of “talents” Systems •Selection and Recruitment • Coaching culture and personal development Tools and Policies cultivation plan design Continuous Actively Attracting Learning Retaining and Supporting Managing Rewarding the best of and Developing Work – Life People People the Market Knowledge Talents Balance Performance Sharing •Complete Training Curriculum •Competitive compensation •Modular “Schools” and “Academies” and benefits program •Support Policies, •Local Knowledge Sharing Initiatives •Attractive sales bonus Wellness Programs •e-Learning schemes HR Metrics, Systems & Internal Communication Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Where we are today Learning & Performance Development in PBG • A highly motivated team of 10 people o 5 Learning Administrators + 4 Learning Consultants • Our resources and infrastructure o 2 main training centers and 4 regional o 2 e-learning dedicated servers with Net Dimensions ekp 4.6 o PeopleSoft HRMIS o Intranet pages Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Where we are today Our curricula • 36 active inhouse instructor – led courses • 120 active e-learning courses • 3 Modular Certification Programs • 5 Modular Schools - Academies • Specialized External - Public Courses • Systematic induction training for branch new hires • Local Product Workshop system • Graduate Programs and Professional Qualifications funding Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Where we are today: Some Key figures Allocation of TMH According to Learning Mean within Piraeus Bank 200000 150000 84.392 100000 75.320 53.800 50000 31.080 80.397 62.387 58.440 41.876 0 2006 2005 2004 2003 Classroom e-learning Training Metrics 2000 – 2006 Training Man Hours / FTE within Piraeus Bank 805.000 Training Man Hours 40 37 (325.000 through e-learning) 35 33,21 28,45 43.000 Participants in training 30 (18.000 in e-learning) 25 20,18 20 4.000 Training Sessions 15 10 Quality Indicators 5 Average Learning Experience 0 2003 2004 2005 2006 Quality Rate: 86% (E-Learning LEQ: 80%) Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Blended learning interventions: When, why and what do we blend Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Blended Learning Interventions: When, why and what do we blend • Blended Learning is the combination of multiple approaches to learning. Blended learning can be accomplished through the use of 'blended' virtual and physical resources (Wikipedia) • Blended Learning is learning that is facilitated by the effective combination of different modes of delivery, models of teaching and styles of learning, and founded on transparent communication amongst all parties involved with a course. (Heinze and Procter) Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Blended Learning Interventions: When, why and what do we blend Results Evaluation Results Evaluation Coaching Coaching Blended Learning Action Action Learning Learning Intervention Printed Printed Collaboration Collaboration Material Material e- Tools Tools om Le ro g ar ss in ni la in C a ng Pre-course Tr Pre-course Assignments Assignments OJT Assessments Assessments Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Blended Learning Interventions: When, why and what do we blend • We should blend classroom with e-learning when: o The subject requires pre-reading or pre-course evaluation o The course audience is not on the same level o The course requires theoretical background o To reinforce or remind knowledge acquired in the classroom Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Blended Learning Interventions: When, why and what do we blend • We should blend e-learning with classroom when: o The subject is too complicated to be covered only through e-learning o We need to motivate people towards a stretching goal or to transmit emotionally charged messages o We want to ask for feedback or generate discussions on specific issues o We need to conclude with an action plan o We have to be sure that they will get all the appropriate knowledge or skills to support or achieve business goals Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Developing blended courses: design “illusions”, common “traps” and things to avoid Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Developing Blended Courses: Illusions, Traps and Pitfalls Rule No1: Blending is not simply putting two or more interventions together in a sequence The External Trade Case Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Developing Blended Courses: Illusions, Traps and Pitfalls Rule No2: The instructor / facilitator of the course should be fully involved in the design of the blended solution The Consumer Lending Certification Case Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Developing Blended Courses: Illusions, Traps and Pitfalls Rule No3: Don’t blend just for the shake of blending The Financial Statements Analysis Course Case Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Developing Blended Courses: Illusions, Traps and Pitfalls Rule No4: Blending is not always the cheapest solution The Deposits and Means of Payments Case Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Developing Blended Courses: Illusions, Traps and Pitfalls Rule No5: Blending is not always the fastest solution The Starting Point Case Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success The ING Piraeus 10 Case Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success: The ING Piraeus 10 Case • A bancassurance unit linked product based on a Put Option • Objective: €35 mn assets within 50 days • Preparation period for the sales network (branches): 20 days • Preparation period to design training interventions: 20 days • Target audience: min 900 p in 100 cities in Greece • High product complexity • Only 3 instructors competent to present the product Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success: The ING Piraeus 10 Case • The business objective: Bring €35 mn assets • The performance gap: o Usual production of investment products: €16 mn/month => €26 mn/50 d (- customers with short and middle term horizon) o Complex product with long term investment horizon => specialized knowledge required to sell the product Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success: The ING Piraeus 10 Case • The design approach: o Form the project team o Analyze the audience, o Set the learning objectives, o Design & compile the most effective learning objects for each audience o Prepare the logistics o Assign the appropriate means to the appropriate audience o Communicate the intervention as a whole Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success: The ING Piraeus 10 Case • Combination of means and methods o Product briefing for Branch Managers o E-learning for selected salespeople in branches o Classroom training, totally complementary to e-learning o Local Product Workshops Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success: The ING Piraeus 10 Case • Involving the right people o Get the commitment of the Area Managers and the Branch Managers to boost training inside the branch o Bring to the classroom the most experienced in investment products account managers and assign them local trainers role Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success: The ING Piraeus 10 Case Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Discuss with your Discuss with your team: team: What are the other What are the other information not information not included here, that included here, that should be given to should be given to potential investors potential investors Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success: The ING Piraeus 10 Case • The results: o €35,5 mn assets o Liquidations within 6 months: 3 customers o c. 1820 p trained 630 of them through e-learning and local product workshop, 300 through classroom training, e-learning and local product workshop, 300 through product briefing, and 590 through local product workshop o Total Investment: €55.500 (€30/p or €9,56/mh) Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success Rule No.6: Understand the business objectives: Focus on the performance gap Rule No.7: Involve all the right people Rule No.8: Holistic approach in the design stage: Combine means and methods Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • The most valuable ingredients to success Rule No.9: Get the learner to participate actively Rule No.10: Brand the program and promote it as a whole Rule No.11: Evaluate the results together with the business units Rome, 5 – 6 June 2007 Rome, 5 – 6 June 2007 3rd Annual E-Learning Conference for Financial Institutions 3rd Annual E-Learning Conference for Financial Institutions
    • Building the Business Case for Blended Learning Thank you for your attention… …at your disposal for questions George Katsouranis Learning Manager Piraeus Bank Group t: +302103288522 f:+302103288539 katsouranisg@piraeusbank.gr