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ActuateOne for Utility Analytics

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About ActuateOne for Utility Analytics …

About ActuateOne for Utility Analytics
Water and Energy Utilities are under tremendous pressure to demonstrate progress in asset optimization, grid optimization and performance gains across traditional business drivers such as customers, revenue protection, utility regulatory compliance and financials. ActuateOne for Utility Analytics provides a comprehensive portfolio of software and utility analytics industry expertise to ensure today’s utility leaders and customers always have access to the right information, insight and collaborative capabilities for accurate and informed decisions. Delivered through a single platform, ActuateOne for Utility Analytics ignites any utility or grid Analytics initiative with integrated asset optimization dashboards, grid optimization dashboards, utility compliance reports as well as Transformer Management Scorecards, Substation & Equipment Management Scorecards and Utility KPI Dashboards which help today’s Utility enhance performance and maximize grid performance.


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  • 1. Big Data Business Analytics1Actuate Corporation © 2012
  • 2. Actuate Corporation Founded 19 years ago in 1993 Publicly Traded BIRT - on NASDAQ since 1998 Revenues $135 million in FY2011 Profitability 23.7% non-GAAP Operating Margin in FY2011 Employees / Community 550+ employees worldwide / 1,500,000+ BIRT Developers Headquarters San Mateo, California Fribourg, London, Frankfurt, Paris, Singapore, Tokyo, DC, New York Offices R&D: San Mateo, Kansas City, Shanghai, Toronto Over 5,000 top-tier accounts in banking, insurance, securities, Customers government, health care, education, utilities and OEM in high tech Services Design, consulting, development, integration, training, support Product ActuateOne and BIRT (Business Intelligence Reporting Tools)2Actuate Corporation © 2012
  • 3. ActuateOne Applications are for Everyone Traditional BI is for just a few users 40 million online subscribers serviced 17.1 billion pages delivered electronically 36 billion documents processed and stored 16 million retrievals per month 2 million documents processed daily 40 million pages per month delivered ActuateOne applications deliver more business and consumer insights to more people than all BI companies combined3Actuate Corporation © 2012
  • 4. BIRT is Everywhere The largest and fastest growing BI applications community in the world More than 12 million downloads More than 1.5 million developers Top level Eclipse project since 2004 Only Leader of Forrester Wave Online community Free training4Actuate Corporation © 2012
  • 5. Actuate Applications Throughout the Enterprise Performance Analytics Management Teams Dashboards Operational Reports Scorecards Initiative Management LOB Business Discovery Key Performance Alerts Customer-Facing Analytics Application Business Intelligence Customer Self-Service Developers Decision Support Budgeting & Financial Reports LOB IT Business Reports Information Applications Customer Communications Management High Volume Output Statements Archiving Management Account Reports Customer IT Account Access Correspondence5Actuate Corporation © 2012
  • 6. ActuateOne for Performance Analytics Example Utilities Customers6Actuate Corporation © 2012
  • 7. Utilities: Today’s Key Analysis Areas7Actuate Corporation © 2012
  • 8. Requirements for Analytics Applications for the Enteprise High adoption by end users Deploy across all available platforms Zero training due to unique, with high scalability and availability customizable visualizations Public/private/hybrid clouds, SaaS Embeddable within transaction Increasing consumption on touch systems devices Work seamlessly within other Smartphone and tablets enterprise applications Rapidly develop new applications Diverse data sources Developers can design exactly what Big Data, Cloud, social media users want8Actuate Corporation © 2012
  • 9. Delivery of Analytics Information Need to deliver “one version of the truth” across applications & channels Customer-Facing Performance Customer Analytics Analytics Communications Explosion of data: volume, variety, and velocity of data Hadoop, NoSQL, NewSQL, Cloud, Social Media, Enterprise Applications, Document Archives, Print Streams, Data Warehouses, Live Data Feeds9Actuate Corporation © 2012
  • 10. ActuateOne Delivers Analytics for Everyone Customer-Facing Performance Customer Analytics Analytics Communications Dashboards, Scorecards, Live Excel, Analytics, Interactive Viewing, Ad Hoc... BIRT Big Data Hub Access  Integrate  Deliver  Manage  Monitor BIRT designs can be shared Hadoop and reused Enterprise Apps 100% API Data Warehouses Documents Print Streams Live Feeds10 Social MediaActuate Corporation © 2012
  • 11. ActuateOne Delivers Analytics for Everyone Customer-Facing Performance Customer Analytics Analytics Communications Dashboards, Scorecards, Live Excel, Analytics, Interactive SaaS CLOUD ARCHITECTURE – Private, Public, Viewing, Ad Hoc... BIRT Big Data Hub Access  Integrate  Deliver  Manage  Monitor BIRT designs can be shared Hadoop and reused Enterprise Apps 100% API Data Warehouses Documents Print Streams Live Feeds11 Social MediaActuate Corporation © 2012
  • 12. Customer Sentiments “It’s a solution we could have developed in 4 to 5 years. We developed it in about 3 months. BIRT’s a great way to go.” “Cost savings and reduced turnaround times with BIRT have been unprecedented.” “Actuate’s ability to report directly against Hadoop has avoided the need to spend $75,000 - $150,000 a year.” “Leveraging Actuate products has brought ROI to fruition. It’s become a tool for helping identify ROI for different types of decisions in the field.”12Actuate Corporation © 2012
  • 13. Customers Achieve Strong ROI “Quite literally, it’s saving our members hundreds and hundreds of millions of dollars.” “By implementing the Actuate solution, we realized about $3.1 million in savings and additional revenue.” “By measuring performance and identifying inefficiencies in the company’s distribution department, we were able to reduce the department’s budgets by $2.5 to $3 million in just one year, while increasing the value delivered per budget dollar consumed.”13Actuate Corporation © 2012
  • 14. Performance Analytics at SMUD14Actuate Corporation © 2012
  • 15. Sacramento Municipal Utilities District • Community Owned, Not For Profit, Electric Utility • Governed by A board of directors elected by customers • 2011 - Revenue = $1.4 Billion • 1.4 Million Population Served (Approx 600,000 accts.) • Thermal, Hydro, Wind, & Solar Generation • 473 miles of Transmission Lines • 9784 miles of Distribution Lines • 2161 Employees • Ranked #1 in California Residential Customer Service15Actuate Corporation © 2012
  • 16. Why Use Performance Analytics at SMUD? “This is about getting employees and their managers used to measuring their performance and understanding the implications. “To continue as a credible, well-run organization, we must first assess our performance and understand why it is so. Then we must challenge ourselves and wisely choose where we want to be.” John DiStasio CEO16Actuate Corporation © 2012
  • 17. Business Case for Performance Analytics • Identify and improve weak areas • Increase business acumen throughout the organization • React more quickly to problems • Improve ROI by optimizing projects and cutting costs • Drive change and create new efficiencies17Actuate Corporation © 2012
  • 18. Smarter, Effective Spending vs. Budget Cuts “More important than budget reductions is efficiency gained through better metrics and insights. The ultimate focus is what we achieve with each dollar spent rather than just identifying where we can cut the budget.” Greg “Augie” Augstine Manager Enterprise Performance Office18Actuate Corporation © 2012
  • 19. Desired Performance / Productivity Impact 30.00% 20.00% 10.00% 0.00% Identifies Problems Helps Attain Needed Breaks down work Translates long term Clearly Measures Recognizes and Makes Frequest and Solutions Resources and units into managable goals into step by Communicates Performance Results Rewards Achievment Changes to Projects Technology components step plans Expectations and Assignments -10.00% -20.00% -30.00% Corporate Leadership Council: Performance Analytics Survey19Actuate Corporation © 2012
  • 20. Deploying Performance Analytics – Challenges• We have been measuring ourselves for years• We are already efficient• We can’t benchmark, we are not like anybody else!• We already do this, why do we need to report this to you.• Why is cost so important?• I am a lean six sigma black belt!• We have metrics, our target is always 95%20Actuate Corporation © 2012
  • 21. THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND21BIRTCorporation © 2012Actuate THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND Establishing the VisionBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE
  • 22. Performance Analytics Vision at SMUD • Foster operational • Use measurement as a collaboration with support method for the ongoing from the top pursuit of improved business • Use metrics to stimulate performance results dialogue about what really • Use measurement to discover matters cause-and-effect relationships • Customize metrics to users and to build customer value and link to promote top to propositions bottom clarity and communication22Actuate Corporation © 2012
  • 23. Forge Organizational Consensus Around Performance Analytics • Clearly communicating the need and benefits of change • Discuss the best ways to make the required changes • Make the Metrics framework easy and relevant • Work directly with early adopters to generate quick wins • Share success stories widely to demonstrate the value of Analytics • Track the adoption of Performance Analytics to close gaps, attract a wider audience, and drive success23Actuate Corporation © 2012
  • 24. THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND24BIRTCorporation © 2012Actuate THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND Establishing Best Practices for Metrics SelectionBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE
  • 25. Select Performance Metrics Collaboratively Keep metrics simple “Well crafted performance Easy to measure and understand measures don’t just quantify results, but rather Stay flexible provide powerful insight Be open to changing and discarding into which actions drive metrics that aren’t working desired results.” Key Performance Indicators Greg Augst KPIs track aggregated measures Enterprise Performance available to public Office Internal business measures Enable supervisors to drive and manage performance in their organizations25Actuate Corporation © 2012
  • 26. SMUD’s 10 Questions for Selecting Performance Metrics 1 What type of metric is it and what 6 How does the metric influence does it relate to? behavior? Is it the right behavior? finance, quality, effectiveness… 7 How complex is the measure? 2 What actions can change the Is there a less complex alternative metric and how long would they that would work as well? take? 8 How does this metric fit with our 3 Is this a temporary initiative metric strategies and dashboards? or a long-term operational one? 9 Does the metric’s benefit outweigh 4 To whom does the metric provide its data collection effort? and what value to? is the frequency of data availability? board, supervisor, manager, emplo 10 What type of target does the metric yee use? YOY % change, benchmark, 5 Is the metric an external standard or stretch goal, etc. KPI, internal business measure or something else?26Actuate Corporation © 2012
  • 27. THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND27BIRTCorporation © 2012Actuate THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE Select the RightBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE Performance Analytics SoftwarePEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE
  • 28. Choosing the Right Performance Analytics Technology SMUD needed a software solution that kept it focused on performance Sample Scoring Categories and not on technology issues. Data entry processes To accomplish its objectives SMUD: System calculation engine • Defined a set of technology criteria Data-display features • Created a priority-based scoring Visual attractiveness system Security features • Evaluated eight applications System flexibility … and chose Actuate System scalability Ease of use and intuitiveness Ability to customize displays and reports Software and hardware costs28Actuate Corporation © 2012
  • 29. Why SMUD selected Actuate? DISCOVER ANALYZE IMPROVE IMPROVE Access, visualize Drill-down to Action: and interact details and Initiatives & with data what-if analysis PM Methodology Dashboard Solutions Self-service BI and analytics solutions Scorecards & Initiatives ActuateOne for is: to close the loop The need Performance Analytics29Actuate Corporation © 2012
  • 30. Additional Factors Business Factors • Focus on performance instead of IT • Flexibility to meet needs • Easy to use Technical Factors • Quality, reliability and accuracy in measurement • Powerful calculation engine • Scalability to grow as required User Factors • Users re-gain time spend aggregating data points • Minimal training • Easy to deploy new models30Actuate Corporation © 2012
  • 31. ActuateOne for Performance AnalyticsProduct Components • Dashboards • Analytics • Scorecards • Briefing Books • Strategy Maps • Interactive Reporting • In-memory Analytics31Actuate Corporation © 2012
  • 32. ActuateOne for Performance Analytics • Take advantage of native mobile platforms • Mobilize any BIRT content “Actuate is among the handful of vendors to provide native platform support across a majority of mobile platforms.” Dresner Advisory Services Mobile BI Study32Actuate Corporation © 2012
  • 33. THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND33BIRTCorporation © 2012Actuate THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE Tale of the Tape:PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND Real-World Results at SMUDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE from Performance AnalyticsBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THEPEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLEBEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHINDBIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE PEOPLE BEHIND BIRT THE
  • 34. Metrics that Matter HI Scope 2009 WORKLOAD VOLUME Right mix of products and services. 2011 2010 Efficiency Once Scope is identified, Focus on efficiency LO LO UNIT COSTS / Efficiency HI34Actuate Corporation © 2012
  • 35. Cost / Schedule YTD 2010 2.50 2.00 69KV TASA 69KV 12KV 21KV Batt Maint TASA 1.50 TCA BOA TCA 12KV AheadCompletion Rate 21KV Electro 1.00 69KV BOA Relay 69KV SF6 Behind Batt Maint Electro Relay 69KV SF6 Micro Relay 0.50 Below Target Cost Above Target Cost 0.00 Micro Relay 0.00 0.20 0.40 0.60 0.80 1.00 1.20 1.40 1.60 1.80 2.00 Unit Cost35Actuate Corporation © 2012
  • 36. Maintenance Activity View 3636Actuate Corporation © 2012
  • 37. Executive Briefing Dashboards - Example Year To Date37Actuate Corporation © 2012 37
  • 38. Operation Effectiveness Metrics Schedule Cost Per UnitMonthly New Target Sum Of AllCumulati New Target Units ve =new targe t 38 Actuate Corporation © 2012 38
  • 39. Operational Scorecards39Actuate Corporation © 2012
  • 40. Interactive Reports Project Portfolio Management:40Actuate Corporation © 2012
  • 41. Five Years of Continuous Performance and Progress SMUD’s Enterprise Performance initiative started in 2008 • Investigated technology alternatives • Selected initial metrics and KPIs • Implemented initial effort in three months • Provided users with custom views as needed ActuateOne for Performance Analytics continues to: • Create “line of sight” from exec-level to individual contributor, creating top-down and bottom-up support structures • Enable managers to identify initiatives, define performance measures, debrief results and capture savings • Foster a culture of performance management Today, SMUD is recognized as a champion and leader in Performance Analytics by the utility industry41Actuate Corporation © 2012
  • 42. Performance Analytics Benefits Rapid Return on Investment Distribution Department • Ensure that crews are equipped properly, reducing wasted time, resources and cash • Measure performance and identify inefficiencies • Reduce budgets $2.5-$3 million in one year • Increase value delivered per budget dollar consumed Substation Component Maintenance • Prioritize projects and identify inefficiencies • Reduce budget by $3 million in one year … and the efficiencies and savings repeat across many other departments42Actuate Corporation © 2012
  • 43. Summary – The SMUD Formula for Performance Analytics Success SMUD has successfully designed and implemented its Enterprise Performance initiative by: • Focusing on improvement rather than enforcement • Stressing performance over technology • Viewing metric selection as a crucial and ongoing process • Creating an open, non-judgmental environment that encourages communication and collaboration • Being willing and eager to make changes as they learn more about PM and their business43Actuate Corporation © 2012
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