Real Teams, Real Insights, Real
                             Results
                                  With three real hos...
IBM Rational Software Conference 2009



Quality Management Keynote

   Welcome
   Real Challenges for real Teams
   Real ...
IBM Rational Software Conference 2009



Quality Management Conference Overview

   Tons of Content:
      35 Sessions
   ...
IBM Rational Software Conference 2009



Quality Management Keynote

   Welcome
   Real Challenges for real Teams
   Real ...
IBM Rational Software Conference 2009



The Ten Challenges to Software Quality

   Pressure to reduce cost
   Competitive...
IBM Rational Software Conference 2009


  Today’s Challenges to Software Quality
     Enterprise pressure to reduce cost
 ...
IBM Rational Software Conference 2009

  The Application Quality Lifecycle                                                ...
IBM Rational Software Conference 2009



Quality Management Keynote

   Welcome
   Real Challenges for real Teams
   Real ...
IBM Rational Software Conference 2009



Real results: 2008 Year in Review

   Rational Service Tester




               ...
IBM Rational Software Conference 2009




                         QM 01 – Quality Management Keynote   10
IBM Rational Software Conference 2009



Real results: 2008 Year in Review

   Rational Service Tester
   Rational Perform...
IBM Rational Software Conference 2009




                         QM 01 – Quality Management Keynote   12
IBM Rational Software Conference 2009



Real results: 2008 Year in Review

   Rational Service Tester
   Rational Perform...
IBM Rational Software Conference 2009




                         QM 01 – Quality Management Keynote
IBM Rational Software Conference 2009



Rational Functional Tester Environment Support

   Microsoft .NET Framework 3.0
 ...
IBM Rational Software Conference 2009



Real results: 2008 Year in Review

   Rational Service Tester
   Rational Perform...
IBM Rational Software Conference 2009




                         QM 01 – Quality Management Keynote   17
IBM Rational Software Conference 2009



Real results: 2008 Year in Review

   Rational Service Tester
   Rational Perform...
IBM Rational Software Conference 2009




                         QM 01 – Quality Management Keynote   19
IBM Rational Software Conference 2009



Quality Management Imperatives




              Collaborate                   Au...
IBM Rational Software Conference 2009



Quality Management Keynote

   Welcome
   Real Challenges for real Teams
   Real ...
IBM Rational Software Conference 2009


  The increasing costs of fixing a defect
  80% of development costs are spent ide...
IBM Rational Software Conference 2009


Rain sensing wiper system design failure
Individual Systems Worked, But Failed Whe...
IBM Rational Software Conference 2009



Unified platform for software delivery
Moving beyond individual tools
           ...
IBM Rational Software Conference 2009


Elements of Risk: Time, Quality, Cost
                        Time
               ...
IBM Rational Software Conference 2009



Risk Management through Process Improvement
  Business Reporting                 ...
IBM Rational Software Conference 2009


 Risk Management through Process Improvement

                   Time

           ...
IBM Rational Software Conference 2009


Collaborative Application Lifecycle Management
                                   ...
IBM Rational Software Conference 2009

Rational Quality Manager Open Ecosystem Today


                                   ...
IBM Rational Software Conference 2009


Integrating DOORS with IBM Rational Quality Manager
Enabling requirements driven t...
IBM Rational Software Conference 2009




                         QM 01 – Quality Management Keynote   31
IBM Rational Software Conference 2009



Quality Manager: Risk Based Testing
Ensure Quality Management goals address Busin...
IBM Rational Software Conference 2009


 Quality Manager: Closed Loop Analysis & Reporting
 Reduce time to value Reduce Ri...
IBM Rational Software Conference 2009


Performance Tester: Service Level Agreement Reporting
Linking performance results ...
IBM Rational Software Conference 2009



Functional Tester: Storyboard Testing
Visualize test actions through words and pi...
IBM Rational Software Conference 2009




                         QM 01 – Quality Management Keynote   36
IBM Rational Software Conference 2009



The Road Ahead
A peek into the Quality Management Labs

   Beta Availability
    ...
IBM Rational Software Conference 2009



The Road Ahead
A peek into the Quality Management Labs

   Research & Development...
IBM Rational Software Conference 2009



Quality Management Keynote

   Welcome
   Real Challenges for real Teams
   Real ...
IBM Rational Software Conference 2009



MORE! MORE! MORE!

    More Quality Manager
       QM02: What's New in IBM Ration...
IBM Rational Software Conference 2009



MORE! MORE! MORE!

    Meet the Product Managers
    and Product Engineers

     ...
IBM Rational Software Conference 2009



MORE! MORE! MORE!

    Previews in Rational Labs
        RQM and DOORS
        RQ...
IBM Rational Software Conference 2009



MORE! MORE! MORE!

    This Week
       Share your Thoughts
         Twitter: #RS...
Real Teams, Real Insights, Real
                             Results
                                  With three real hos...
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IBM Rational Software Conference 2009: Quality Management Track Keynote

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Track Keynote for the Quality Management Track at the IBM Rational Software Conference 2009

Quality driven software delivery is a team sport, and every member of that team shares responsibility for enterprise quality management. This track is dedicated to the IBM Rational tools and industry best practices that can help software development teams improve the functionality, performance, and availability of complex applications. Attendees gain in-depth guidance from experienced IBM experts and customers on topics ranging from deep code analysis to system test automation and management, all enabled by the tools and capabilities in the IBM(R) Rational quality management portfolio. Learn how to work with existing resources and how to overcome schedule constraints in order to increase productivity and value to the organization while enhancing project success. This track is for testers and others on the project team - analysts, architects, developers, and deployment managers - looking for valuable, actionable information that can be used to build quality into applications from the beginning.

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IBM Rational Software Conference 2009: Quality Management Track Keynote

  1. 1. Real Teams, Real Insights, Real Results With three real hosts: Dave Klavon, Jeff Schuster, Brian Bryson Quality Management QM 01 © 2009 IBM Corporation
  2. 2. IBM Rational Software Conference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 2
  3. 3. IBM Rational Software Conference 2009 Quality Management Conference Overview Tons of Content: 35 Sessions 3 Birds of a Feather Sessions 4 Hands on Workshops Demos in Expo Hall Previews in Rational Labs Great new enhancements QM 01 – Quality Management Keynote 3
  4. 4. IBM Rational Software Conference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 4
  5. 5. IBM Rational Software Conference 2009 The Ten Challenges to Software Quality Pressure to reduce cost Competitive demand to deliver faster More unpredictable use of application Creation of more complex software ecosystems The rise of government standards Lack of domain knowledge/content Inability to find and reuse test assets Lost knowledge from previous experience Business view of the test Lack of goal driven tests QM 01 – Quality Management Keynote 5
  6. 6. IBM Rational Software Conference 2009 Today’s Challenges to Software Quality Enterprise pressure to reduce cost Competitive demand to deliver faster Worldwide geographical dispersed development Unpredictable/unknown use of application Increasingly complex software ecosystems New requirements for government standards Lack of domain knowledge/content Inability to search/reuse test assets Lack of leveraging previous test experiences Unclear business goals for test criteria Limited use of real customer data in verification Lack of published open standards for vendor integration QM 01 – Quality Management Keynote
  7. 7. IBM Rational Software Conference 2009 The Application Quality Lifecycle Show me when the project meets my exit criteria and is ready to ship. Requirements Development Verification Production Product Mgt/Analyst Architect/Developer Test Practitioner/Tester Production/Deployment Mgr Requirement Design Test Service Management /Model Plan Levels Identify the best test cases to automate Show me the in my organization. linkage of the test cases to the requirements in the project. Requirement Build Test Final Definition Cases Image Show me what changed in the last APARs build so that I know RFEs what function is now available to test. Defects Test Product Results Limitations Iteration 1 Use the information Iteration 2 that was learned in the Iteration N project test to help my users (usage notes, etc). QM 01 – Quality Management Keynote
  8. 8. IBM Rational Software Conference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 8
  9. 9. IBM Rational Software Conference 2009 Real results: 2008 Year in Review Rational Service Tester QM 01 – Quality Management Keynote 9
  10. 10. IBM Rational Software Conference 2009 QM 01 – Quality Management Keynote 10
  11. 11. IBM Rational Software Conference 2009 Real results: 2008 Year in Review Rational Service Tester Rational Performance Tester QM 01 – Quality Management Keynote 11
  12. 12. IBM Rational Software Conference 2009 QM 01 – Quality Management Keynote 12
  13. 13. IBM Rational Software Conference 2009 Real results: 2008 Year in Review Rational Service Tester Rational Performance Tester Rational Functional Tester QM 01 – Quality Management Keynote 13
  14. 14. IBM Rational Software Conference 2009 QM 01 – Quality Management Keynote
  15. 15. IBM Rational Software Conference 2009 Rational Functional Tester Environment Support Microsoft .NET Framework 3.0 Dojo Toolkit Adobe Flex 3.0 SAP GUI 7.1 Siebel 8.0 Eclipse Graphical Editing Framework PowerBuilder 11 .NET & Win 32 Java 1.6 QM 01 – Quality Management Keynote 15
  16. 16. IBM Rational Software Conference 2009 Real results: 2008 Year in Review Rational Service Tester Rational Performance Tester Rational Functional Tester Rational Quality Manager QM 01 – Quality Management Keynote 16
  17. 17. IBM Rational Software Conference 2009 QM 01 – Quality Management Keynote 17
  18. 18. IBM Rational Software Conference 2009 Real results: 2008 Year in Review Rational Service Tester Rational Performance Tester Rational Functional Tester Rational Quality Manager Rational Test Lab Manager QM 01 – Quality Management Keynote 18
  19. 19. IBM Rational Software Conference 2009 QM 01 – Quality Management Keynote 19
  20. 20. IBM Rational Software Conference 2009 Quality Management Imperatives Collaborate Automate Report Achieve common goals Increase control Continuously improve by optimizing how and efficiency by by measuring progress people work integrating workflows in real time Improve knowledge and practice maturity with an environment that develops individual and team talent. QM 01 – Quality Management Keynote
  21. 21. IBM Rational Software Conference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 21
  22. 22. IBM Rational Software Conference 2009 The increasing costs of fixing a defect 80% of development costs are spent identifying and correcting defects! $7,600/defect $960/defect Once released $240/defect During the as a product $80/defect QA/Testing phase During the During the design phase requirements phase Traditional QA Testing 25 – 30 % delivery time in testing Poor upstream quality yields rework Compressed schedules make it worse Source: GBS Industry standard study Defect cost derived in assuming it takes 8 hrs to find, fix and repair a defect when found in code and unit test. Defect FFR cost for other phases calculated by using the multiplier on a blended rate of $80/hr. 22 QM 01 – Quality Management Keynote
  23. 23. IBM Rational Software Conference 2009 Rain sensing wiper system design failure Individual Systems Worked, But Failed When Integrated Windshield provided by local supplier Incompatible with the operation range of the sensor Cars were sent to customers with non-functioning wiper system Initial diagnostics designated software as culprit for malfunction Mechanics couldn’t test software behavior Failure was not of individual components, but in the interaction at a system level QM 01 – Quality Management Keynote
  24. 24. IBM Rational Software Conference 2009 Unified platform for software delivery Moving beyond individual tools A unified platform can dramatically improve the business process of Analyst software delivery Tester Requirements Quality Management Management Change & Configuration Management Coordinate team Track builds and the impact members of defects Align teams on project Track status with C/ALM plans Architect Developer dashboard mashups QM 01 – Quality Management Keynote 24
  25. 25. IBM Rational Software Conference 2009 Elements of Risk: Time, Quality, Cost Time Each of the vertices is an embodiment of risk: Time Risk Cost Risk Quality Risk Risk Risk cannot be removed But it can be understood and controlled Quality Cost With IBM Rational Quality Management… QM 01 – Quality Management Keynote
  26. 26. IBM Rational Software Conference 2009 Risk Management through Process Improvement Business Reporting Requirements Driven Testing Objective Progress Ensure that the project is Measurement doing the right thing Communication Avoid Surprises Risk Test Early Ensure that the project is doing things right Management Test Independence Planning Ensure Good Governance Effective Implementation Process Improvements and Tooling efficiencies Reduce your Risk and Cost QM 01 – Quality Management Keynote
  27. 27. IBM Rational Software Conference 2009 Risk Management through Process Improvement Time Time Risk Risk Quality Enables Cost •Faster Time to Market Quality Cost •Expanded Feature Set •Fine Grained Control of Release Decisions With IBM Rational Quality Management… QM 01 – Quality Management Keynote
  28. 28. IBM Rational Software Conference 2009 Collaborative Application Lifecycle Management IBM Collaborative Application Lifecycle Management Rational Quality Manager Quality Dashboard Requirements Test Management Management Defect Management Create Build Manage Execute Report Plan Tests Test Lab Tests Results Best Practice Processes Administration: Users, Collaboration projects, process Presentation: Storage Mashups Discovery Search & Query Open Platform SAP .NET Java System z, i Test Data Open Lifecycle Service Integrations Quality Security and Functional Compliance Testing Performance Code Web Service Quality Testing Quality homegrown QM 01 – Quality Management Keynote 28
  29. 29. IBM Rational Software Conference 2009 Rational Quality Manager Open Ecosystem Today Provisioning Automated Testing Requirements Reporting Tivoli Provisioning Manager (TPM) Rational Functional Tester Rational ReqPro Rational Tivoli Service Request Manager Rational Performance Tester Rational/Telelogic Doors Insight TADDM Rational Service Tester for SOA Quality Builds, WorkItems and Defects Rational AppScan Tester Edition Rational ClearQuest Test RealTime Rational Team Concert Rational Robot Rational BuildForge Rational Rhapsody Certify RapidRep Quality Manager Quick Test Professional LoadRunner Supporting bidirectional integration with the Jira change management system TMAP Process Managing mobile applications testing across a global Enabling greater quality and productivity with Accelerating test cycles with virtual machine handset test environment automated SOA governance support management and execution QM 01 – Quality Management Keynote 29
  30. 30. IBM Rational Software Conference 2009 Integrating DOORS with IBM Rational Quality Manager Enabling requirements driven testing Requirements Tests based on requirements Management ensure deliverables meet customer expectations Plan Tests Early Test Status Risk Test Planning Conduct Tests Early Relate Tests to Requirements Management Relate Defects to Requirements Measure Progress against Requirements Test Execution Test Design QM 01 – Quality Management Keynote
  31. 31. IBM Rational Software Conference 2009 QM 01 – Quality Management Keynote 31
  32. 32. IBM Rational Software Conference 2009 Quality Manager: Risk Based Testing Ensure Quality Management goals address Business Objectives Risk assessments captured in Test Case will contain a risk failure Test Plan and Test Cases score and a risk priority score Base project decisions on qualitative risk analysis QM 01 – Quality Management Keynote 32
  33. 33. IBM Rational Software Conference 2009 Quality Manager: Closed Loop Analysis & Reporting Reduce time to value Reduce Risk with Information Reporting Customizable reports and dashboards Reduce escalating cost of information gathering Reduce risk by identifying trends before they become issues Raise enterprise visibility and transparency to reduce costs and risk, and make the right decisions at the right time Measures the effectiveness of processes and practices to improve organizational and business outcomes QM 01 – Quality Management Keynote
  34. 34. IBM Rational Software Conference 2009 Performance Tester: Service Level Agreement Reporting Linking performance results to business objectives New reports summarize test run against performance requirements “Supplemental” requirements can be defined and reported separately Concept of “margin” helps visualize the quality of the results 34 QM 01 – Quality Management Keynote
  35. 35. IBM Rational Software Conference 2009 Functional Tester: Storyboard Testing Visualize test actions through words and pictures Simplified Test Authoring Story board navigation of test flow based on application screenshots Natural language description of test actions Edit anywhere: Script, Text, Screen QM 01 – Quality Management Keynote
  36. 36. IBM Rational Software Conference 2009 QM 01 – Quality Management Keynote 36
  37. 37. IBM Rational Software Conference 2009 The Road Ahead A peek into the Quality Management Labs Beta Availability Rational Service Tester Rational Performance Tester Rational Functional Tester Rational Quality Manager Rational Test Lab Manager Visit: RationalTester.com QM 01 – Quality Management Keynote 37
  38. 38. IBM Rational Software Conference 2009 The Road Ahead A peek into the Quality Management Labs Research & Development SAP Integrations Oracle Solution integrations Centralized Data Management Data Integrity Cloud Computing QM 01 – Quality Management Keynote 38
  39. 39. IBM Rational Software Conference 2009 Quality Management Keynote Welcome Real Challenges for real Teams Real Results Real Insights Wrap Up QM 01 – Quality Management Keynote 39
  40. 40. IBM Rational Software Conference 2009 MORE! MORE! MORE! More Quality Manager QM02: What's New in IBM Rational Quality Manager Today, 11:30, Australia 3 More Functional, Service and Performance Tester AS SEEN AT QM03: What's New in Rational Functional, Service and Performance Tester Today, 1:45, Australia 3 RSC QM 01 – Quality Management Keynote 40
  41. 41. IBM Rational Software Conference 2009 MORE! MORE! MORE! Meet the Product Managers and Product Engineers Quality Management Tonight, 6:00 – 7:00pm, Australia 3 Functional Testing Tonight, 7:15 – 8:15, Australia 3 AS SEEN AT Performance Testing RSC Tomorrow, 1:00 – 2:00, Australia 3 QM 01 – Quality Management Keynote 41
  42. 42. IBM Rational Software Conference 2009 MORE! MORE! MORE! Previews in Rational Labs RQM and DOORS RQM/RPT integration on service level reporting Cloud computing and software quality AS SEEN AT Rational Product Integrations with SAP Demos in the Exhibit Hall All current shipping versions RSC QM 01 – Quality Management Keynote 42
  43. 43. IBM Rational Software Conference 2009 MORE! MORE! MORE! This Week Share your Thoughts Twitter: #RSCQM, #RSC2009 Next Week Quality Management Betas AS SEEN AT RationalTester.com Conference Resources ibm.com/rational/ rsdc/resources RSC QM 01 – Quality Management Keynote 43
  44. 44. Real Teams, Real Insights, Real Results With three real hosts: Dave Klavon, Jeff Schuster, Brian Bryson Quality Management QM 01 © 2009 IBM Corporation

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