CreateCollaborateCommunicate<br />Effort<br />Leads to<br />Success!<br />Kathy Hicks and Christine Chiasson<br />OALT/ABO...
Mohawk College Fast Facts<br /><ul><li>10,000 full-time
3,180 apprenticeship
5,000 adult learners
33,500 Continuing Ed
8,500 Distance Ed</li></li></ul><li>Mohawk College Libraries<br /><ul><li>Library@Brantford
Library@STARRT
Library@IAHS
Library@Fennell
e-Library@Fennell</li></ul>Cummings Library and Learning Commons<br />Opening Jan 2011<br />
Information Staff Wiki<br /><ul><li>easy to use
staff contribution
document control
anytime/anywhere access
cost effective</li></li></ul><li>The Wiki’s have been a godsend. The success of KIWI lead to an initiative to ‘rid’ oursel...
Google Docs<br /><ul><li>document sharing
upload MS Office files
control access
anytime, anywhere
secure
cost effective</li></li></ul><li>Google Sites<br /><ul><li>easy start up
no HTML knowledge required
multiple templates
embed content
control access</li></li></ul><li> Thinking Outside the Library <br />anywhere<br />anyhow<br />anytime<br />anyone<br />
Online Guides and Tutorials<br /><ul><li> provide an alternative to in-person reference service or in-class library instru...
helpful when answering reference questions, especially when providing step-by-step instructions</li></li></ul><li>Camtasia...
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OALT- Create.Collaborate.Communicate

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  • Introduction When we were approached about a presenting at the OALT conference, we our session was titled “technology tour bus”. BUT, as we worked and started to plan, the emerging technologies that we’ve been using in our workplace, covered three themes: Create Collaborate Communicate During the next hour we are going to take you on a tour of some of the tools that we use to create, communicate and collaborate with staff, students, faculty. We’ll tell you about some of the tools we have used in the past, how we have replaced those tools with new technologies and some of the challenges we encountered along the way. Now I’m going to hand it over to Christine who’s going to start with an overview of the Mohawk campus libraries.
  • To start, we’d like to give you a brief overview of Mohawk College and the four campus libraries. 107 full-time programs19 apprenticeship programs,Number of Part-time Courses over 1,000 Cooperative Education 32 programsDistance education enrolment has increased 28% in the past 2 years.
  • WHY?Initially…. To assist students with using our resources: library website, databases, citations tools, our new evergreen catalogue, and a room booking system. In the summer of 2009, just when we thought things would slow down with the students gone…We initiated several projects using emerging technologies to create online content.
  • The tutorials covered topics such as:DatabasesSearching the catalogueFormatting bibliographiesBooking study roomsSince then, our list of tutorials has grown
  • Great tool for chat reference. Why?How?Easy to create quick videos, save to Screencast.com, and paste the URL into the chat box or email to a student.
  • If you don’t want to install software, there are two browser-basedscreencast tools that you might want to try are ScreenToaster and screenr.ScreenToasterCan slow down and accelerate sectionsScreenr, you can create screencasts for your followers as easily as you tweet. We tried this but the screencasts can only be saved to Twitter. Might be useful as a way to promote your twitter page.
  • as library professionals we don’t realize how overwhelming the library can be for patrons who are not familiar with the resources and services we offer. Well thought out subject guides can be very useful tools for helping patrons successfully navigate through your library’s resources.Subject guides have been around since the 70s but have changed names and formats over the years. Pathfinders, subject guides, We looked at some of the new technologies available to easily create and edit subject guides and decided on LibGuides.
  • 1. created through a web interface and require no html, java script, or other code knowledge to create.2. hosted server-side (meaning there is no server or upkeep or installation on our end). They back up the pages regularly3. You can &apos;brand&apos; the pages fairly effectively, making them look like they belong to your library homepage.4. use statistics for individual pages (are they being used?)5. link-checker, which will check and find all broken links for you.6. URL replacer – so if a database URL changes, it will find and replace the URL in all your libguides.7. various &apos;levels&apos; of editors - which means that you can allow faculty to help contribute to their subject page or course guide.8. Widgets google scholar, polls, suggest a new resource, rss feeds, video, meebo, etc.Four levels of guides: - Program Level: Overview of resources specific to the discipline or subject area.- Course Level: Brief overview and specific to the course.- Assignment/Task Level: Specific to assignment. - Library and Information Resources Level: Cite Your Sources, Career Resources, etc.
  • We are also using new technologies we are using is streaming video technologies? Why?Students- Math videos – produced by the math learning centrecould only take a max of 3 math videos out at a time, and for only 3 daysFaculty
  • We move the file to a microsoft media server: MMS:
  • paid about $11,500 US dollars in 2008. s a series of about 17 modules - and it&apos;s a lifetime license- so a onetime fee.  There is another set of Mosby&apos;s dvd&apos;s (nursing) that we pay $2000 US per year.Licensing- bit of a gray area.
  • Technologies that help us communicate with students and internally. VAL- Seneca, George Brown, Algonquin, St. Clair and Mohawk
  • Requirements for new software:Works well on all computers without using a lot of system resources, and disrupting workflow (runs in background)Intuitive to useAllows for video/audio and text chatsReferenceAllows transferring between callsSimultaneous operatorsCost-effectiveEasy to market to students (widget &amp; branding)Could be integrated into college LMS
  • A queue is online to receive chats from patrons if at least one user assigned to the queue is available. Users can be assigned to queues based on their department or area of expertise. You can create as many users and queues as you wish. Users can be assigned to more than one queue.
  • DEMO NOW!
  • Another social networking tool that we are looking at is Skype.
  • Emerging technologies, Web 2.0, Learning 3.0 or social networking, collaborative tools….. the number of new digital tools available is mind-boggling. These are just a few of the tools that we use in our Library. At the reception last night, in just a few conversations, I had already heard of a few more tools that I’d like to try. Conferences are a great place to learn how other libraries are using emerging technologies. At the Library@Mohawk our use of emerging technologies leads to student success. As Library technicians, knowledge of these technologies help you to build partnerships in your workplace, or strengthen your skills for a new career path.
  • OALT- Create.Collaborate.Communicate

    1. 1. CreateCollaborateCommunicate<br />Effort<br />Leads to<br />Success!<br />Kathy Hicks and Christine Chiasson<br />OALT/ABO 37th Annual Conference<br />May 6, 2010<br />
    2. 2. Mohawk College Fast Facts<br /><ul><li>10,000 full-time
    3. 3. 3,180 apprenticeship
    4. 4. 5,000 adult learners
    5. 5. 33,500 Continuing Ed
    6. 6. 8,500 Distance Ed</li></li></ul><li>Mohawk College Libraries<br /><ul><li>Library@Brantford
    7. 7. Library@STARRT
    8. 8. Library@IAHS
    9. 9. Library@Fennell
    10. 10. e-Library@Fennell</li></ul>Cummings Library and Learning Commons<br />Opening Jan 2011<br />
    11. 11.
    12. 12. Information Staff Wiki<br /><ul><li>easy to use
    13. 13. staff contribution
    14. 14. document control
    15. 15. anytime/anywhere access
    16. 16. cost effective</li></li></ul><li>The Wiki’s have been a godsend. The success of KIWI lead to an initiative to ‘rid’ ourselves of inconsistent and out of date procedures at 4 campus libraries. <br />Debbie Duce <br />Manager of Library Operations, Mohawk College<br />
    17. 17. Google Docs<br /><ul><li>document sharing
    18. 18. upload MS Office files
    19. 19. control access
    20. 20. anytime, anywhere
    21. 21. secure
    22. 22. cost effective</li></li></ul><li>Google Sites<br /><ul><li>easy start up
    23. 23. no HTML knowledge required
    24. 24. multiple templates
    25. 25. embed content
    26. 26. control access</li></li></ul><li> Thinking Outside the Library <br />anywhere<br />anyhow<br />anytime<br />anyone<br />
    27. 27. Online Guides and Tutorials<br /><ul><li> provide an alternative to in-person reference service or in-class library instruction
    28. 28. helpful when answering reference questions, especially when providing step-by-step instructions</li></li></ul><li>Camtasia Video Tutorial Project<br />Stats<br /><ul><li>23 instructional videos</li></ul>Staffing<br /><ul><li> e-Services Librarian
    29. 29. Technicians (6 information services technicians)</li></li></ul><li>Screencasting Tools: Camtasia<br />Pros<br /><ul><li> more file formats
    30. 30. editing
    31. 31. pan/zoom </li></ul>Cons<br /><ul><li> $$
    32. 32. steep learning curve
    33. 33. time-consuming</li></li></ul><li>Screencasting Tools: Jing<br />Pros<br /><ul><li> free (for now)
    34. 34. image and video capture
    35. 35. easy sharing via IM/Chat/email</li></ul>Cons<br /><ul><li> Flash (swf) file format only
    36. 36. 5 minutes recording time (max)
    37. 37. no editing</li></li></ul><li>Screencasting Tools: Browser-Based<br /><ul><li> MOV & SWF files
    38. 38. record audio separately
    39. 39. embed webcam in screen capture
    40. 40. instant screencasts for Twitter</li></li></ul><li>Creating Online Guides<br />Subject Guides<br />The wide application of <br />digital technologies in the library environment has changed the format and content of <br />subject guides.<br />
    41. 41. Why LibGuides? <br /><ul><li>easy to use
    42. 42. hosted server-side
    43. 43. branding
    44. 44. statistics
    45. 45. link checker
    46. 46. URL replacer
    47. 47. levels of editors
    48. 48. widgets</li></li></ul><li>Streaming Video Technologies<br />Creating a Streaming Media File<br />Conversion Utility Programs<br /><ul><li> AVI Converter (converts VOB files to AVI format)
    49. 49. TMPGEnc (combine multiple AVI files into a WMV file)</li></li></ul><li>Streaming Media Server<br />Encoding Process<br />A streaming media or streaming video server is a specialized application that runs on an Internet server, usually a separate computer than the Web server.<br />mms://vista.mohawkcollege.ca/library/Mickey_Mouse_Monopoly.wmv<br />
    50. 50. A custom URL is added to the OPAC<br />
    51. 51. Streaming Video Project - Summer 2009<br />Stats<br /><ul><li> 129 math VHS & DVDs
    52. 52. 88 health science
    53. 53. 21 other subjects</li></ul>Staffing<br /><ul><li> Systems Librarian
    54. 54. 3 - 4 Technicians (technical, licensing, & cataloguing)</li></ul>Licensing<br /><ul><li> Streaming rights vary by distributor
    55. 55. $$
    56. 56. Technology changing faster than copyright</li></li></ul><li>Library@Mohawk: History of Virtual Reference <br />Collaborative Services<br />VAL (Virtual Academic Librarian) 2003- 2007 <br />askON - 14 colleges<br />Mohawk Chat Services<br />Trillian & Meebo<br />Issues:<br /><ul><li> connecting to all IM providers
    57. 57. only one operator at a time
    58. 58. missing chats
    59. 59. lunch time issues with yahoo and Meebo services</li></li></ul><li>Chat Service: Research and Implementation<br />Feb 2010 - Research chat software programs for reference and internal communication <br />Olark Trillian Astra  LibraryH3lp<br />March - Installation and testing of LibraryH3lp<br />April 1st - Library launched chat service for both reference service and internal communication.<br />April 10th – Partnered with the Admissions & Recruitment departments<br />
    60. 60. LibraryH3lp: Why?<br /><ul><li> no login or forms required
    61. 61. powerful administrative interface
    62. 62. customizable widget
    63. 63. simultaneous operators
    64. 64. intuitive to use
    65. 65. transfer chats to “subject specialists”
    66. 66. internal communication system</li></li></ul><li>LibraryH3lp Jargon<br />Users are staff operators. These are the people who will answer incoming chats using a Jabber Client. <br />Queues are public entry points.<br />Widget: written in Javascript (most Chat widgets are flash)<br />Jabber Clients: Digsby, Pidgin, and Adium (Mac)<br />
    67. 67. Digsby Chat Client<br />An all-in-one desk top client that manages: <br /><ul><li>LibraryH3lp jabber account
    68. 68. other IM accounts
    69. 69. email
    70. 70. Facebook
    71. 71. Twitter</li></li></ul><li>Chat Services: What’s next?<br />LibraryH3lp<br /><ul><li> more queues (LibGuides, catalogue, RefWorks, databases, Facebook)
    72. 72. SMS (Text Messaging)
    73. 73. mobile version of the widget
    74. 74. more partnerships with college services</li></ul>Skype?<br /><ul><li>setup time (too complicated for quick questions)
    75. 75. equipment (open office environment)
    76. 76. staff comfort with video technologies</li></li></ul><li>
    77. 77. CreateCollaborateCommunicate<br />Effort<br />Leads to<br />Success!<br />In your workplace, <br />are you maximizing your use of <br />emerging technologies?<br />

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