Points as defined by Casey and Savastinuk, 2007. “ Long Tail” service from Anderson, 2006.
Casey and Savastinuk p. 43 “Frontline staff know you customers better than anyone else”
Keeping statistics- Door counts, circulation statistics etc. Survey Monkey- Used in my own research. Free easy way to conduct surveys LibQual- Standard evaluation tool Web analytics- click density, web trends Ultimate Question- Book by Fred Reicheld Would you recommend us to a friend?
Casey and Savastinuk Chapter 4 p. 37-57
Casey and Savastinuk p.54
Information Commons- University of South Florida, 2007. ILL Reform- Amazon, 2007. Netflix- Niagra University in Casey and Savastinuk, 2007. Self Service Checkout- Zeiher, 2006 RSS feeds- Calishain, 2007
Habib, Michael. 2006
Radical trust- Harris, 2006. Copyright- Minnow and Lipinski, 2006. Techology- Stephens, Michael. 2004. Teaching the Basics- Weatherly, 2005.
Schultz, Wendy 2006. Schmidt, Eric Google CEO defined Web 3.0 at the Seoul Digital Forum
“ The principles of Library 2.0 seek to put users in touch with information and entertainment wherever they may be, breaking down the barriers of space, time and outdated policy. It is a user-centered paradigm focusing on knowledge, experience, collaboration, the creation of new content and encouraging the heart.” Michael Stephens
How did Library 2.0 come about? Michael Casey coined the term Library 2.0 on his blog Library Crunch in September 2005