Thursday concurrent15 1145_smeaton_extended_submission

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Thursday concurrent15 1145_smeaton_extended_submission

  1. 1. Failbook: Are public libraries*really* engaging with #users via social media? ( CC Image courtesy AltMuslimah on Flickr http://www.flickr.com/photos/aslanmedia_official/62921671 03/)
  2. 2. Jane Doe @libjanedoe 15mins@librarypeeps wasn’t it communication,converstion and participation? #whysocialmedia ( CC Image courtesy Jason L. Parks on Flickr http://www.flickr.com/photos/jasonlparks/4998900359/size
  3. 3. ( CC Image courtesy adrian, acediscovery on Flickrhttp://www.flickr.com/photos/acediscovery/3850986761/)
  4. 4. “It’s the oldest service we offer, areference service, it just happensin a new space”
  5. 5. “We definitely want to create acommunity with our users, how muchmore effective is it if we can get patronswriting reviews of books and sharingthem, it makes other patrons moreinterested, creates a community and it’sbetter for us as staff time can be spenton something else”.
  6. 6. “If someone doesn’t want to participateand post on Facebook then there is noway that we are going to make them,that would be the worst possible thingthat we could do”“Sometimes when people walk past myoffice and I have Facebook up it doesfeel weird, but it is work”
  7. 7. “We’re not just going to create a virtualbranch overnight, we don’t get enoughinteraction, it should just happenorganically”“Our physical branch and website getthe same amount of visits per day, butthe staffing is disparate”
  8. 8. ( CC Image courtesy Ellen Forsyth on Flickrhttp://www.flickr.com/photos/ellf/391063523
  9. 9. Lankes, R. D., Silverstein, J., Nicholson,S., (2007), Participatory Networks: TheLibrary As Conversation InformationTechnology and Libraries, 26 (4)See you in February…

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