Empathy
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Empathy

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Empathy Empathy Presentation Transcript

  • Empathy Presentation by, Meera Gupta & Kathan Shukla, E-tutor world.
    • Contents
    • Meaning
    • Why Empathy ???
    • Difference between Pity, Sympathy, Emotional Contagion, Empathy, Apathy
    • Factors of Empathizing with others
    • Benefits of Empathetic Listening
    • How to become Empathetic Listener
    • Guidelines for Empathic Listening
  • Meaning of Empathy
    • understand another's state of mind or Empathy is the capacity to recognize or emotion .
    • It is often characterized as the ability to " put oneself into another's shoes ", or to in some way experience the outlook or emotions of another being within oneself.
  • Why Empathy…?
    • Maslow’s Hierarchy of Human Needs …
  • Difference between Pity, Sympathy, Emotional Contagion, Empathy, Apathy
    • Pity is, "Things are bad for you, you seem as though you need help."
    • Sympathy is, "I'm sorry for your sadness, I wish to help."
    • Emotional Contagion is, "You feel sad and now I feel sad."
    • Empathy is, "I recognize how you feel."
    • Apathy is, "I don't care how you feel. "
  • Factors of Empathizing with others
    • Frank is feeling annoyed, (via facial, vocal or postural expression).
    • Frank is feeling annoyed due to not getting what he wants, (general object of emotion ).
    • Frank is feeling annoyed because he missed his train, (particular object of emotion)
    • Frank is feeling annoyed because he missed his train, but only by a few seconds, (focus of particular object).
    • Frank is feeling annoyed because he only just missed his train and he had an important meeting to get to, (background non-psychological context).
    • Frank is feeling annoyed because he only just missed his train, and he had an important meeting and because he is generally an irritable sort of person (character traits).
  • The Benefits of Empathic Listening
    • builds trust and respect,
    • enables the disputants to release their emotions,
    • reduces tensions,
    • encourages the surfacing of information, and
    • creates a safe environment that is conducive to collaborative problem solving .
  • How to Listen with Empathy
    • willingness to let the other parties dominate the discussion,
    • attentiveness to what is being said,
    • care not to interrupt,
    • use of open-ended questions,
    • sensitivity to the emotions being expressed, and
    • ability to reflect back to the other party the substance and feelings being expressed
  • Guidelines for Empathic Listening
    • Be attentive. Be interested. Be alert and not distracted. Create a positive atmosphere through nonverbal behavior.
    • Be a sounding board -- allow the speaker to bounce ideas and feelings off you while assuming a nonjudgmental, non-critical manner.
    • Don't ask a lot of questions. They can give the impression you are "grilling" the speaker.
    • Act like a mirror -- reflect back what you think the speaker is saying and feeling.
    • Indicate you are listening by
    • Providing brief, noncommittal acknowledging responses, e.g., "Uh-huh," "I see."
    • Invitations to say more, e.g., "Tell me about it," "I'd like to hear about that."
    • Follow good listening "ground rules:"
    • Don't interrupt.
    • Don't change the subject or move in a new direction.
    • Don't rehearse in your own head.
    • Don't interrogate.
    • Don't teach.
    • Don't give advice.
    • Do reflect back to the speaker what you understand and how you think the speaker feels
  • We appreciate your empathetic listening... Thank you