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Empathy
 

Empathy

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    Empathy Empathy Presentation Transcript

    • Empathy Presentation by, Meera Gupta & Kathan Shukla, E-tutor world.
      • Contents
      • Meaning
      • Why Empathy ???
      • Difference between Pity, Sympathy, Emotional Contagion, Empathy, Apathy
      • Factors of Empathizing with others
      • Benefits of Empathetic Listening
      • How to become Empathetic Listener
      • Guidelines for Empathic Listening
    • Meaning of Empathy
      • understand another's state of mind or Empathy is the capacity to recognize or emotion .
      • It is often characterized as the ability to " put oneself into another's shoes ", or to in some way experience the outlook or emotions of another being within oneself.
    • Why Empathy…?
      • Maslow’s Hierarchy of Human Needs …
    • Difference between Pity, Sympathy, Emotional Contagion, Empathy, Apathy
      • Pity is, "Things are bad for you, you seem as though you need help."
      • Sympathy is, "I'm sorry for your sadness, I wish to help."
      • Emotional Contagion is, "You feel sad and now I feel sad."
      • Empathy is, "I recognize how you feel."
      • Apathy is, "I don't care how you feel. "
    • Factors of Empathizing with others
      • Frank is feeling annoyed, (via facial, vocal or postural expression).
      • Frank is feeling annoyed due to not getting what he wants, (general object of emotion ).
      • Frank is feeling annoyed because he missed his train, (particular object of emotion)
      • Frank is feeling annoyed because he missed his train, but only by a few seconds, (focus of particular object).
      • Frank is feeling annoyed because he only just missed his train and he had an important meeting to get to, (background non-psychological context).
      • Frank is feeling annoyed because he only just missed his train, and he had an important meeting and because he is generally an irritable sort of person (character traits).
    • The Benefits of Empathic Listening
      • builds trust and respect,
      • enables the disputants to release their emotions,
      • reduces tensions,
      • encourages the surfacing of information, and
      • creates a safe environment that is conducive to collaborative problem solving .
    • How to Listen with Empathy
      • willingness to let the other parties dominate the discussion,
      • attentiveness to what is being said,
      • care not to interrupt,
      • use of open-ended questions,
      • sensitivity to the emotions being expressed, and
      • ability to reflect back to the other party the substance and feelings being expressed
    • Guidelines for Empathic Listening
      • Be attentive. Be interested. Be alert and not distracted. Create a positive atmosphere through nonverbal behavior.
      • Be a sounding board -- allow the speaker to bounce ideas and feelings off you while assuming a nonjudgmental, non-critical manner.
      • Don't ask a lot of questions. They can give the impression you are "grilling" the speaker.
      • Act like a mirror -- reflect back what you think the speaker is saying and feeling.
      • Indicate you are listening by
      • Providing brief, noncommittal acknowledging responses, e.g., "Uh-huh," "I see."
      • Invitations to say more, e.g., "Tell me about it," "I'd like to hear about that."
      • Follow good listening "ground rules:"
      • Don't interrupt.
      • Don't change the subject or move in a new direction.
      • Don't rehearse in your own head.
      • Don't interrogate.
      • Don't teach.
      • Don't give advice.
      • Do reflect back to the speaker what you understand and how you think the speaker feels
    • We appreciate your empathetic listening... Thank you