Raising awareness of a range of ICT tools that can be deployed to improve the efficiency and effectiveness of outcomes monitoring.
Learn how ICT can help with collecting, storing, retrieving and presenting outcomes information
Understand more about the processes involved in implementing a holistic system
See demonstrations looking at ‘off the shelf' systems selected for relevance in terms of services, client group and cost
Start identifying specific tools that will enable you to better capture information relating to your organisations outcomes
Draft an action plan to support adoption of these tools over the next year 6 – 12 months
A quick recap
What you do
What difference / impact you make
Making sense of it
Overall Aim Specific Aims Activities Outcomes Outputs VCOs make better use of ICT to deliver their services More effective & efficient service delivery Staff & volunteers have the necessary skills Training Onsite & remote technical support ICT Healthchecks & Action Plans Source: Charities Evaluation Service Superhighways Fit for purpose & stable ICT infrastructure
How do you know you are making a difference?
What evidence could you use to demonstrate this difference?
What will you need to measure to evidence this difference?
Numbers using your service
Client profile / background
Numbers progressing to mainstream education
Referral to other services
How are you currently using ICT to capture & evidence Outcomes? What challenges do you face? Do you already have ideas for how you can improve this process? Your current practice
Why ICT can help?
Automating manual processes
Reducing staff time
Sharing / accessing information
Analysing data in more sophisticated ways
Presenting information with greater impact & to a wider variety of audiences
How ICT can help?
Collecting Outcomes information
Digital / video cameras
Diaries / blogs
Source: London Housing Foundation
Storing Outcomes information
Off the shelf
Source: London Housing Foundation
Retrieving & Presenting Outcomes information
Database queries & reports
Charts & graphs
Videos / Digital Storytelling
Feedback on a website (www.straightalking.org.uk)
Developing a system…
Get together as a team and identify and agree the what, how, when, why and then capture this on paper
Remember to include bother outputs and outcomes
Draw up a brief
Is this something that can be realistically developed in house?
If not, research whether a system already exists to meet your needs?
If not, budget for the bespoke option
Upgraded ICT infrastructure?
A new system or developments to an existing system?
This version has been developed for and with teenagers in a substance misuse setting but should be applicable in other settings.
Outcome areas (6):
Drugs and alcohol
Safety and security
Structure and education
Behaviour and citizenship
Family and other key adults
These link to the five high-level Every Child Matters (ECM) outcomes….
Evidencing outcomes at different levels
The Outcomes Star can provide outcomes data at four levels:
For individual service users: the Star gives a snapshot of where they were on each outcome area when they joined the project and at each review – the difference between starting point and review shows the progress made in that time.
For a project as a whole: the average starting points on entry to the service and the amount of progress made in a specified time period or over their life-time in the project can be calculated – this gives a picture of the project outcomes. The Outcomes Star™ online can provide this information at the touch of a button.
For a group of projects across an organisation: the same information as above can be calculated for each project allowing comparison between different services. In addition users of the Outcomes Star™ online can compare the progress made by different sub-groups of clients, for example women and men or older and younger service users.
For similar projects across a sector: the same analyses as described above can be carried out for a sector as a whole. This makes it possible to establish benchmarks identifying good practice and building an outcomes-focused evidence base. This is only possible using the Outcomes Star™ online.
Adding outcomes and seeing change
See your impact overall
Developing an action plan
Outcomes & indicators
Using ICT to capture / present this information
Resources required – infrastructure & skills
Allocating responsibility / setting a timeline
Best practice issues
Are you registered with the information commissioner? www.informationcommissioner.gov.uk
Do you ask for permission to use photos / videos?
Is your client data secure i.e. password protected, backed up, safeguarded with anti virus software and a firewall?
For more help contact: Superhighways 0208 255 8040 [email_address]