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Overall Aim Specific Aims Activities Outcomes Outputs VCOs make better use of ICT to deliver their services More effective & efficient service delivery Staff & volunteers have the necessary skills Training Onsite & remote technical support ICT Healthchecks & Action Plans Source: Charities Evaluation Service Superhighways Fit for purpose & stable ICT infrastructure
The Outcomes Star can provide outcomes data at four levels:
For individual service users: the Star gives a snapshot of where they were on each outcome area when they joined the project and at each review – the difference between starting point and review shows the progress made in that time.
For a project as a whole: the average starting points on entry to the service and the amount of progress made in a specified time period or over their life-time in the project can be calculated – this gives a picture of the project outcomes. The Outcomes Star™ online can provide this information at the touch of a button.
For a group of projects across an organisation: the same information as above can be calculated for each project allowing comparison between different services. In addition users of the Outcomes Star™ online can compare the progress made by different sub-groups of clients, for example women and men or older and younger service users.
For similar projects across a sector: the same analyses as described above can be carried out for a sector as a whole. This makes it possible to establish benchmarks identifying good practice and building an outcomes-focused evidence base. This is only possible using the Outcomes Star™ online.