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Outcomes & ict cva june 2013


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  • 13.45: As people arrive, teas, coffees 14.00: Welcome: Housekeeping
  • 14.20 Presentation: What is monitoring, what is evaluation? Monitoring: ongoing data gathering, e.g. to see if things are on track. Evaluation: end of project (or other key point). Analysis of what you have collected. Full scale detailed process to judge the value of a project or service, using the information gathered through monitoring
  • PACKS Additional support. Evaluation forms.
  • Transcript

    • 1. ICT for Outcomes Monitoring & Evaluation 18th June 2013 Raising awareness of a range of ICT tools that can be used to improve the efficiency and effectiveness of outcomes monitoring & evaluation
    • 2. Session objectives • Learn how ICT can help with collecting, storing, retrieving and presenting outcomes information • Understand more about the processes involved in implementing a holistic system • See demonstrations looking at ‘off the shelf' systems selected for relevance in terms of services, client group and cost • Start identifying specific tools that will enable you to better capture information relating to your organisations outcomes • Draft an action plan to support adoption of these tools over the next year 6 – 12 months
    • 3. How are you currently using ICT to capture & evidence Outcomes? What challenges do you face? Do you already have ideas for how you can improve this process? Your current practice
    • 4. Why ICT can help? Greater efficiency: • Automating manual processes • Reducing paperwork • Reducing staff time Greater effectiveness: • Sharing / accessing information • Analysing data in more sophisticated ways • Presenting information with greater impact & to a wider variety of audiences
    • 5. Collecting Outcomes information • Online surveys • Website feedback • Outreach laptops • Digital / video cameras • Dictaphones / mobile phones • Diaries / blogs
    • 6. Source: London Housing Foundation
    • 7. Storing Outcomes information • Spreadsheets • Databases • Developed in-house • Custom built • Off the shelf • Digital filing
    • 8. Source: London Housing Foundation
    • 9. Online repositories • e.g. Huddle, Dropbox, Flickr, Evernote • Can be shared with team or external partners •Can be accessed from anywhere including mobile devices
    • 10. Retrieving & analysing Outcomes info • Spreadsheets – filtering, sorting, pivot tables • Database - queries & reports • Exporting as csv files & importing to Excel
    • 11. Presenting Outcomes info • Charts & graphs • Dashboards • Websites • Annual reviews • Videos / Digital Storytelling • Email signatures
    • 12. Feedback on a website (
    • 13. Video footage
    • 14. Developing a system… First steps Get together as a team and identify and agree the what, how, when, why and then capture this on paper Remember to include bother outputs and outcomes
    • 15. Next steps…  Carry out an audit of current systems – what are you using, what works well, what frustrates you etc  Document how you are structuring your information e.g. the ‘fields’ you are using  Draw up a brief – include some background and specify what you need – remember to future proof
    • 16. Next steps…  Then consider… • Is this something that can be realistically developed in house? • If not, research whether a system already exists to meet your needs? • If not, budget for the bespoke option
    • 17. Resources required?  Upgraded ICT infrastructure?  A new system or developments to an existing system?  Data migration or start from scratch?  Staff roles and training?
    • 18. Selecting a database for monitoring 
    • 19.
    • 20. Outcomes star Versions currently available:  Homelessness Star  Mental Health Recovery Star  Teen Star  Alcohol Star  Work Star  Older Person's Star  Family Star  Community Star Versions currently in development:  Music Therapy Star  Life Star for learning disability  Spectrum Star for autism & aspergers syndrome  Sexual Health Star  Well-being Star  Empowerment Star for domestic violence services
    • 21. Teen Star This version has been developed for and with teenagers in a substance misuse setting but should be applicable in other settings.  Outcome areas (6): • Drugs and alcohol • Well-being • Safety and security • Structure and education • Behaviour and citizenship • Family and other key adults  These link to the five high-level Every Child Matters (ECM) outcomes….
    • 22. Evidencing outcomes at different levels The Outcomes Star can provide outcomes data at four levels:  For individual service users: the Star gives a snapshot of where they were on each outcome area when they joined the project and at each review – the difference between starting point and review shows the progress made in that time.  For a project as a whole: the average starting points on entry to the service and the amount of progress made in a specified time period or over their life-time in the project can be calculated – this gives a picture of the project outcomes. The Outcomes Star™ online can provide this information at the touch of a button.  For a group of projects across an organisation: the same information as above can be calculated for each project allowing comparison between different services. In addition users of the Outcomes Star™ online can compare the progress made by different sub-groups of clients, for example women and men or older and younger service users.  For similar projects across a sector: the same analyses as described above can be carried out for a sector as a whole. This makes it possible to establish benchmarks identifying good practice and building an outcomes-focused evidence base. This is only possible using the Outcomes Star™ online.
    • 23.
    • 24.
    • 25. Lamplight demos  Customising fields  Adding outcomes and seeing change  See your impact overall
    • 26.
    • 27. Developing an action plan  Outcomes & indicators  Using ICT to capture / present this information  Resources required – infrastructure & skills  Allocating responsibility / setting a timeline
    • 28. Best practice issues  Are you registered with the information commissioner?  Do you have a data protection & privacy policy and explain why you collect data and what it will be used for?  Do you ask for permission to use photos / videos?  Is your client data secure i.e. password protected, backed up, safeguarded with anti virus software and a firewall?
    • 29. For follow up support contact: Superhighways 0208 255 8040