Kates Full Portfolio Apr 2009

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Kates Full Portfolio Apr 2009

  1. 1. Capita Insurance Services Invites for Corporate Sporting Events The Whitgift Cricket Capita Golf Day We would be delighted if you could join Festival 2008 Reaching your Capita Insurance Services on Tuesday 16th September 2008 at the Dale Hill Golf Club* We would be delighted if you could join Capita Insurance Services on Friday 30th May 2008 full potential for the Whitgift Cricket Festival 2008. The Lloyd’s Rugby 08:30 Coffee and bacon rolls on arrival 7’s Tournament 09:30 18 hole Stableford Competition 14:00 Lunch 15:00 9 Hole Texas Scramble 19:00 Hot Buffet and prizes Please email rebecca.chappell@capita.co.uk. by 15th August to advise her whether you are able to attend. If you have any queries, please do not hesitate to contact Rebecca on 0870 402 7986. We will contact you nearer the time to provide you with further details and to ask you to supply us with your handicap. We look forward to your response. We would be delighted Taking place at Richmond Athletic Ground, Taking place at the Whitgift School, Haling course silver service luncheon, inclusive of Richmond, Capita will be hosting Marquee No. Park, South Croydon, Capita will be hosting a wines and afternoon tea. if you could join Capita 18, where food and beverages will be provided Marquee where you can enjoy the Surrey Insurance Services on and you can watch the festival of 7s rugby. V Somerset LV County Championship. If you would like to attend, please can you let [xx] know by xxx April 2008. Your tickets and Thursday 15 May 2008 If you would like to attend, please can you let Food and beverages will be provided [xx] know by xxx April 2008. Your tickets and throughout the day, including a three- full instructions will then be sent to you closer for the The Lloyd’s full instructions will then be sent to you closer to the event. I look forward to your response Rugby 7s Tournament. to the event. I look forward to your response * Dale Hill Golf Club, Ticehurst, East Sussex, TN5 7QD.
  2. 2. Capita London Market London Market Trifold Service Flyers s part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC © 2008 The Capita Group PLC © 2008 The Capita Group PLC © 2008 The Capita Group PLC © 2008 The Capita Group PLC Why Capita Insurance Services ? ng on Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Aggregate Approach Capita Insurance Services is part of The Capita Group Plc, © 2008 The Capita Group PLC tise the UK’s leading and fastest growing provider of outsourced Broker Ledger approach Claims administration and customer service in the UK. Our Capita’s Commutations Services has developed, and is hance, a service to support the Accountancy A FTSE 100 company with a 2006 turnover of £1,739m, employing 28,500 people, Capita’s strong growth is based on Management The investigation, negotiation and settlement of Servicesto Commutation Management Services aggregate exposures. We provide delivering excellence in customer service in every interaction. Commutation is a personal business, and claims is done at various levels to suit the particular ed in the operation of relevant In the underwriting casecatastrophe risk,be in a desktop format by of in question. This can the We constantly benchmark and monitor our we believe that face to face communication ts. Our strong financial record enables us to invest in our Commutation is one of the component parts of the We are committed to achieving high standards people, infrastructure and leading-edge technology, issue of aggregate exposure management is a highly specialised, an individual adjuster or by using of performance, delivering the best value and It seeks to eliminate the is essential for a successful commutation Over 80 Staff servicing a wide portfolio to receive the best possible carefully selected panel of service providers, run-off management strategy. in the claims handling process, providing support ensuring that you continue service quality for our clientsof our clients whilst simultaneously looking nt provider of aggregate exposure paramount importance. with client approval, with total control of instructed exposures to over 30 London Market Company Clients relationship. rvices to four leading Lloyd’s of clients service from a strong partner. at realising the reinsurance asset. the claim remaining in-house. On top of this we have ies. the facility to tailor any IT needs to individual customer rvice provides for the use of: Working Together requirements. To achieve a successful commutation it is imperative that a structured approach is both followed and maintained and that all material aspects affecting the Our highly trained and professionally qualified staff have a We also have established procedures for dealing with CATRADER products – Applied commutation value have been taken into consideration. strong emphasis on technical expertise at all levels. technical auditing and the management of delegated arch (AIR) authority cases. Our commutations department have completed 250 nd DLM products – Risk We have a wealth of experience in the application of commutations in the past 12 months and currently ledger management solutions and are able to meet the Depending on the complexity of the work, our charge olutions (RMS) have more than 150 commutations in progress on specific needs of our clients with extensive experience in rates can be on a case by case basis, an hourly rate or behalf of cedants and reinsurers with a value in excess the following areas; fixed fee, within agreed parameters. of $100M. package – ROOM Solutions To find out more, please contact To find out more, please contact • Broker Services To find out more, please contact To find out more, please contact 0870 402 7688 or email more, please contact 0870 402 7688 or email software package (onshore and • Syndicate Management 0870 402 7688 or email 0870 402 7688 or email londonmarket@capita.co.uk for 88 or email londonmarket@capita.co.uk for les) – Intech Solutions • Company clients londonmarket@capita.co.uk for londonmarket@capita.co.uk for further details of the service. Risk Capture et@capita.co.uk for further details of the service. • Worldwide International clients further details of the service. details of the services we can offer. ls of the service. . Our Services Handled by technical experts committed • Electronic indexing of scanned documentation to delivering high service standards s part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC • Detailed entry of policy information into client databases Ltd is part of The Capita Group PLC Capita Commercial Insurance Services Ltd is part of The Capita Group PLC Capita Commercial Insurance Services © 2008 The Capita Group PLC © 2008 The Capita Group PLC © 2008 The Capita Group PLC © 2008 The Capita Group PLC • Quality control of data entry The Capita Solutionand knowledge in the Our team has experience following classes: rvices The Capita Solution Step 1 Data Transfer Smooth transfer of risk information to Capita experts via your preferred • Aviation solution. Integration with • Hull workflow With unrivalled knowledge and expertise in the • Bloodstock Electronic Document • Liability our Swordfish Solution provides a seamless approach management of premium and claims transaction • Cargoensures ACORD compliance. • Personal Accident and Our Services cers Liability processing, Capita provide services to both live and ons/Professional Indemnity run off clients operating in the London Market. Step 2 • Using Quality Assurance question sets • Political Risk Question Construction Reserving This level of expertise enables us to process high volumes Set • Contingency to each risk. to • Property that are tailored Premium and Selection The solution has the functionality Reinsurance Asset • Directors & Officers encompass client specific questions. • Space of interfaced messages each month to demanding service Support Services Our services include: To find out more, please contact Pre-Bindor email rty Liability levels, including processing electronic messages within 24 s tice Liability Wording • Validation of reinsurance cover notes and capture of details within processing system hours of receipt. The success of the operation is based on specialist technicians who have vast experience managing Management Step 3 Quality Energy of rule based software enables • Specie • Assurance The use (onshore/offshore) to each • Terrorism a question set to be applied Claims Transactions 0870 402 7688 nt (General) nt (Workers Compensation • Reinsurance premium processing and adjustment Capita Insurance Services offer Wordings Our services are supported by insurance broker documentation. the analysis and processing of practitioners and accountants with extensive on either the clients’ Capita process premium and claims Checks completed submission and results generated in • Errors & for the technician to verify Capita provide knowledge and expertise in a format Omissions •reinsurance technical expertise. the War Fine Artapply and/or • Treaty • management of premium and claims Checkingthe service.for londonmarket@capita.co.uk further details of calculations specialists experienced in all classes of business experience of the reservingour own in house system (EROS) designed to We identify and manage your system or process • Household escalation procedures transaction processing, asset in a timely and accurate manner • SME Handled by experts, it need not be a bind • Calculation of reinsurance recoveries due and produce significant saving in processing costs, in addition Step 4 Specialist Documented reinstatement premiums payable we are able to link up with other Capita products, such as Level will be in place to maintain quality Claims adjusting to provide a comprehensive, one shop Expertise of checking and target specialist • Production of proforma collection notes and service. knowledge only where appropriate. associated loss bordereaux Once resolved within pre-agreed Capita’s in house system, EROS, includes attorney reporting. authority levels cases can be released • Provision of appropriate responses with regard back to individual technicians or for to queries raised by reinsurers Capita internal quality assurance. Step 5 Capita We have embedded internal quality • Proactive management of brokers with regard to Quality assurance processes to ensure that presentation ofmore, please contact To find out claims to reinsurers, agreement of Assurance quality issues are quickly identified and 0870 402 7688 or email claims and subsequent settlement of amounts due To find out more, addressed. please contact To find out more, please contact more, please contact To find out more, please contact londonmarket@capita.co.uk for 0870 402 7688 or email 0870 402 7688 or email 688 or email 0870 402 7688 or email Step 6 Results The results of the checking can • Authorisation of LORS messages and subsequent further details of the service. londonmarket@capita.co.uk for londonmarket@capita.co.uk for ket@capita.co.uk londonmarket@capita.co.uk for Record be formatted to suit your specific processing of relevant transactions further details of the service. further details of the service. ails of the service. further details of the service. Generation requirements and attached to your workflow package ready for placing.
  3. 3. Capita Insurance Services Magazine and Directory Adverts Giving you all the support you need Whatever the size of your business we have the solution for you. We provide back office and consultancy services to insurers, reinsurers and intermediaries in the live market, in discontinued operations and in run-off in the UK, Continental Europe and Australia. Whatever the size of your business Capita Insurance Services offers We have a proven track record in delivering comprehensive claims services, commutations, reinsurance asset recovery, Services include: we have the solution for you. capabilities in the management of accounting and regulatory reporting on a fully outsourced or Underwriting support – pre/post bind checking, risk capture, aggregations and modelling claims and insurance portfolios through tailored basis supporting the full range of finality solutions. Claims management every stage of the insurance cycle Audit and inspections We provide business process outsourcing, finality For further information please contact: Our clients include international insurers and reinsurers, Reinsurance asset management corporates and captives. solutions and consultancy services to insurers, We support many insurance and reinsurance companies Accounting and financial reporting Sean Smith, Sales Manager, reinsurers and intermediaries whether live, with Discontinued with bespoke scaleable solutions created through Commutations Capita Insurance Services, For further information please contact discontinued operations or in run-off. efficient service delivery whilst bringing value to the 40 Dukes Place, London EC3A 7NH RITC balance sheet. We can leverage technical resources and Mike Hall Robert Bisson Operations knowledge of more than 400 staff across our network of T: +44 870 402 7272 T: +331 766 159 65 Broker replacement Services include Underwriting Support (Pre/Post Direct Dial: 0870 402 7678 offices in eight countries. E: mike.hall@capita.co.uk E: robert.bisson@capitacmgl.com Company and Syndicate start-up Bind Checking, Risk Capture, Aggregations/ Mobile: 07791 972172 Modelling), Claims Management, Reinsurance Helping you Email: sean.smith@capita.co.uk For further information or a conversation please contact: Sean Smith, Capita Insurance Run-off Services | Finality Solutions Services, Asset Management, Accounting and Financial www.capitainsuranceservices.co.uk 40 Dukes Place, London EC3A 7NH. Tel: 0845 026 2556 Email: insuranceenquiries@capita.co.uk Support | Creating Certainty Operational Reporting, Commutations, Audits, Finality Solutions, www.capitainsuranceservices.co.uk reach your © 2008 Capita Insurance Services Limited is authorised and regulated by the Financial Services Authority in respect of insurance mediation activities only. www.capitainsuranceservices.co.uk Reinsurance to Close and Broker Replacement. full potential For over 20 years we’ve been RC_Jan09_Advert.indd 1 23/1/09 15:48:29 Roundtable advert.indd 1 working in partnership with our 16/4/08 13:56:28 LM003_September Advert.indd 1 24/7/08 14:56:31 customers to transform and streamline their services Providing support for all your needs Proud Sponsors of the Capita Insurance Services offers capabilities in the management of discontinued portfolios and finality solutions worldwide. Managing many of the insurance and reinsurance industry’s largest run-off projects we provide a refreshing Lloyd’s Rugby 7’s Tournament and vibrant approach to the needs of our clients. With over 400 staff specialising in run-off from offices in 8 countries we have access to extensive resource and knowledge. For further information please contact Simon Barnes on 0870 402 4504 or email simon.barnes@capita.co.uk www.capitainsuranceservices.co.uk
  4. 4. Various Printed event invites The Bullring Shopping Centre, Birmingham The Directors of Lambourn request the pleasure of your company for a drinks reception on... Voice Risk Analysis (VRA) User Group Meeting Thursday 2nd April 2009 23rd 24th January 2008, Birmingham 5.30pm to 9.00pm The Old Library, Lloyd’s Capita warmly invites you to our first Voice Capita will host a dinner on the evening of the 23rd at the Malmaison Hotel in Birmingham followed by the user Risk Analysis (VRA) User Group meeting. R.S.V.P. group meeting on the 24th which is expected to conclude This will be a great opportunity to share results and around 2pm. We look forward to seeing you for the first of experiences from a range of different pilots and what we are sure will be a rapidly expanding User Group. E: jo.snell@lambourn.co.uk processes and to discuss ideas for the future with T: 0870 402 7737 Richard Sheridan, Judith Keech, David West other local authorities and the DWP. Lambourn, 40 Dukes Place, London, EC3A 7NH
  5. 5. Capita Insurance Services Drawing and Diagrams Co nst itu tio nH ill O ld University Sn A38 ow St Chad s Queen sway Hi A of Aston in ll ay sw en St Chads Que Birmingham Birmingham Cir cu Qu Children’s s een sway Hospital ne La se BI NO u ho RM W l S ee IN H St GH ILL Qu AM rc us ee Ci ns yA wa Liv wa y e or er ns lm yS ee Ne Co t Qu wh Ch t all St ur lS ch St d St al un nw m St Ed r ick Co Great rw Western Ba ow Ch A eR Arcade ur ay or ch sw St Ne lm Co en wh ue St Q all Pa nd St u St ra on di m Ed ati se ow or Ch eR Temple Row rp er or Ci Co ry lm rc Co St us St oo Qu terl Wa een Un ion St Vict sway or ia Sq New St t ad S New Co Bro St rpo rat Hi ion ll S StC St t on o ati vig Na BIRMINGHAM NEW STREET
  6. 6. Capita Insurance Services Web Banners for External Websites The UK's leading provider of business support services for insurance Bringing clarity to your business The UK's leading provider thinking of business support services for insurance You can set your watch by us The UK's leading provider of business support services for insurance The UK's leader in business support services for insurance
  7. 7. Capita CMGL Exhibition Stand and Material for AIRMIC 07 QuickTime™ and a QuickTime™ and a decompressor decompressor are needed to see this picture. are needed to see this picture. QuickTime™ and a QuickTime™ and a decompressor decompressor are needed to see this picture. are needed to see this picture. QuickTime™ and a QuickTime™ and a decompressor decompressor are needed to see this picture. are needed to see this picture. QuickTime™ and a QuickTime™ and a decompressor decompressor are needed to see this picture. are needed to see this picture.
  8. 8. Various Pop-up Stands and Pull up Banners
  9. 9. Capita Specialist Insurance Solutions (CSIS) Re-branding work for CSIS ‘Product’ brands LogoCombinations Colour Concepts CARE BEST CARE BEST CARE BEST Final logo choices CARE BEST CARE BEST CARE BEST CARE BEST CARE BEST CARE BEST Word Placement CARE BEST CARE BEST CARE BEST Reversed out - Frame weights Reversed out - Frame weights CARE BEST Insurance Solutions Local Authority for the UK Care Sector Insurance Solutions CAREBEST CARE BEST CARECARE BEST BEST CARE CARE CARECARE Contrasting Colours - Fill and Frame CARECARE BEST BEST CARE BEST CARE BEST CARE BEST CARE BEST CARE BEST

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