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Team Management

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Creating Teams, Managing Teams, Dealing with Disruption

Creating Teams, Managing Teams, Dealing with Disruption

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  • 1. CreatingTeams ManagingTeams Dealing with disruption Montserrat Jobbé Duval Marie Ntilivamunda Kateřina Lančová Vivian Picard 30. 9. 2013 Winter semestre 13/14 Management of the International Teams
  • 2. Introduction I) CreatingTeams II) ManagingTeams III) Dealing with disruption Conclusion
  • 3. QUIZZ SESSION Is is always better to create a team to complete a task ? a) YES b) NO In fact, if the task demands significant expert input, a better result will issue from an expert working alone.
  • 4. CreatingTeams
  • 5. Team Weaknesses — Lack of focus and interest — Inappropriate structure — Not enough variety — Individuals working on their own agenda Team Strengths  Group generates more information of higher quality  Wider distribution of work  Better variety of experience and expertise  Individual’s commitment and motivation improved
  • 6. QUIZZ SESSION Before creating your team, you have to focus on: a) Identifying if the task is appropriate b) The composition of the group c) Planning the schedule d) Ordering pizzas These 2 points are crucial. It will determine the success of your team.
  • 7. What determines the effectiveness of a group • The givens: things that the manager has to start with, to change or influence • The intervening factors: factors the manager can influence • The outcomes: goals the manager wants to achieve
  • 8. The group culture • The group task: what has to be done by the group • The group norms: standards of behavior required • The group disposition: which task individuals in the group would like to do
  • 9. How to appropriate a task for the group • Choice of the task • Composition of the group • Sensible size: between five and eight people • Respect is more important than affinity • Leader role has to be well-defined • The “right” people • Creative roles • Pratical roles • Applied roles  Appropriate people for a particular task
  • 10. ManagingTeams
  • 11. The Members of theTeam • Team members – loyal, committed, able to communicate • Team leaders – listening, guiding and encouraging • Managers – coordinating, allocating the task, controlling
  • 12. Leadership role in team • Task leadership – making sure group work is completed • Maintenance leadership – maintaining the communication flows BALANCE FLEXIBILITY
  • 13. QUIZZ SESSION Do you know how many stages is the team going through its development ? a) 2 b) 3 c) 4 d) 6
  • 14. 1. FORMING
  • 15. 2. STORMING
  • 16. 3. NORMING
  • 17. 4. PERFORMING
  • 18. Group processes and their factors • Participation • Influence • Decision making procedures • Group atmosphere • Membership • Feelings • Norms • Potential problems
  • 19. Dealing with
  • 20. Changing the subject Being dismissive of other group members Talking about irrelevancies Talking over other group members Laughing at other members or their contributions What is a disruptive behaviour in the team?
  • 21. QUIZZ SESSION Why do some people become disruptive in a team work? A. Because it’s in their nature B. It’s a kind of defensive mechanism C. It’s only people who don’t like team works who become disruptive
  • 22. Fear of exclusion • Feeling that the team task is inappropriate • Not understanding group goals’ GROUP TASK • Feeling of alienation from the group • Not understanding what is being said GROUP NORMS • Lack of interest in the team or team goals • Disagreeing with group goals GROUP DISPOSITION
  • 23. Intellectualisation Diversion Externalisation Defensive mechanisms How to deal with it Avoid to attack the disruptive member and make him realize what he is doing The manager can use the restatement of group tasks or objectives Appeal to the group disposition and the group norms
  • 24. You are at a meeting with your team, and one of your co-worker has been complaining all the time, saying sentences such as: 'I don't know why we're wasting our time on this subject anyway.' You are the team leader, what should you tell him? A. ‘If you feel you are wasting your time, you can leave’ B. ‘You are right, let’s move to another subject’ C. 'You've said several times that you feel you are wasting your time. What do you feel we can do to stop that?' QUIZZ SESSION
  • 25. Defensive mechanism: Game playing, Eric Berne Ask other people for solutions to a they pose problemAlways misunderstand directives or information and convince oneself of your own lack of intelligence Observe a situation where somebody makes a mistake; then step in at a later stage to point out the error triumphantly.
  • 26. For Your Attention
  • 27. GAME: LOST ON THE MOON
  • 28. Your spaceship has just crashed on the moon. You were scheduled to rendezvous with a mother ship 200 miles away on the lighted surface of the moon, but the rough landing has ruined your ship and destroyed all the equipment on board except for the 15 items listed below. Your crew's survival depends on reaching the mother ship, so you must choose the most critical items available for the 200-mile trip. Your task is to rank the 15 items in terms of
  • 29. • Two 100-pound tanks of oxygen - Most pressing survival need 1 • Five gallons of water - Replacement for tremendous liquid loss on lighted side 2 • Stellar map (of the moon's constellations) - Primary means of navigation 3 • Food concentrate - Efficient means of supplying energy requirements 4 • Solar-powered FM Walkie Talkie - For communication with mother ship but FM requires line-of-sight transmission and short ranges 5 • 50 feet of nylon rope - Useful in scaling cliffs, tying injured together 6 • First-aid kit - Contains needles that fit special aperture on NASA space suit 7 • Parachute silk - Protection from sun's rays 8 • Self-inflating life raft - CO2 bottle in military raft may be used for propulsion 9 • Signal Flares - Distress signal when mother ship is sighted 10 • Two 45 caliber pistols - Possible means of self-propulsion 11 • One case of dehydrated milk - Bulkier duplication of food concentrate 12 • Solar-powered portable heating unit - Not needed unless on dark side 13 • Magnetic compass - Magnetic field on the moon is not polarized; worthless for navigation 14 • Box of matches - No oxygen on moon to sustain flame, virtually worthless 15
  • 30. Results • Error points are the absolute difference between your ranks and NASA's. 0-25 Excellent 26-32 Good 33-45 Fair 56-70 Oops 71-112 Oh, well Source: Dr. Jay Hall, Department of Strategy, Naval War College, Newport, R.I., and the Crew Equipment Research Department of NASA.
  • 31. The NASA exercise can illustrate several things. Some of them are: Differences between individual and group decision-making The decision-making process Leadership in groups Conflicts in groups facing a competitive task We hope you had fun! ZEBRAS 