image source: http://www.fastcoexist.com/multisite_files/coexist/imagecache/1280/article_feature/1280-ganster-archetype.jp...
image source: http://www.fastcoexist.com/multisite_files/coexist/imagecache/1280/article_feature/1280-ganster-archetype.jp...
image source: http://www.cjlo.com/onair/showblogs/85What is holding you back?Thursday, June 20, 13
there are somepeople you can’tcontrolThursday, June 20, 13
3 keysAccountabilityEveryone is your allyReciprocityThursday, June 20, 13
accountabilityThursday, June 20, 13
swagger issomething you earnimage source: http://nochnoch.com/wp-content/uploads/2011/03/CIMG0060.jpgThursday, June 20, 13
trust is a graphimage source:http://www.artleo.com/pic/201208/1920x1200/artleo.com-30315.jpgThursday, June 20, 13
beingaccountableThursday, June 20, 13
homework:what ittakes to bea superstarimage source: http://static.fjcdn.com/large/pictures/fe/39/fe390a_1090763.jpgThursda...
everyone is an ally HomieThursday, June 20, 13
make them your friendimage source: http://25.media.tumblr.com/tumblr_m3a5o5wrWo1rpfn3vo1_1280.jpg#_=_Thursday, June 20, 13
image source: hhttp://25.media.tumblr.com/12429100b1ac605ffeea2bf2f0a7ef8a/tumblr_mkbji98LFY1qaihw2o1_1280.jpgit’s a small...
who was nice to you?Thursday, June 20, 13
who made you feel bad?Thursday, June 20, 13
Thursday, June 20, 13
homework:make everyinteractionpositiveimage source: http://img.thesun.co.uk/multimedia/archive/01701/scotland1_1701908a.jp...
reciprocityThursday, June 20, 13
it’s all aboutgiving yo.image source:http://hiphop-n-more.com/wp-content/uploads/2011/03/chip-gift-raps.jpgThursday, June ...
you get whatyou giveimage source:http://photos.posh24.com/p/1676537/z/noticias_calientes/curtis_jackson_alias_50_cent_h.jp...
What is yourcurrency?Your milkshake0%My milkshake100%My milkshakeYour milkshakePercentage of boys brought to the yardby re...
homework: “how can i help you?”image source:http://25.media.tumblr.com/tumblr_m3a5o5wrWo1rpfn3vo1_1280.jpg#_=_Thursday, Ju...
people and success go hand-in-handimage source: http://coed.com/2013/02/27/hip-hop-quotes-meet-peanuts-comics-an-art-exhib...
influence is successThursday, June 20, 13
thank you!Thursday, June 20, 13
If You Don't Know People, You Don't Know Ops
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If You Don't Know People, You Don't Know Ops

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Smart people enjoy being smart. But in order to grow you have to push yourself out of this comfort zone and be (momentarily) not smart. You have to take risks.

And being great at operations means much more than being technically competent.

To be truly successful you have to understand people. Every one of your teammates and everyone one of your customers is a person. And to get what you want, you have to build trust and meaning with those people.

Published in: Technology, Business

Transcript of "If You Don't Know People, You Don't Know Ops"

  1. 1. If You Don’t Know PeopleYou Don’t Know OpsThursday, June 20, 13
  2. 2. image source: http://www.fastcoexist.com/multisite_files/coexist/imagecache/1280/article_feature/1280-ganster-archetype.jpginfluenceThursday, June 20, 13
  3. 3. image source: http://www.fastcoexist.com/multisite_files/coexist/imagecache/1280/article_feature/1280-ganster-archetype.jpginfluenceThursday, June 20, 13
  4. 4. image source: http://www.cjlo.com/onair/showblogs/85What is holding you back?Thursday, June 20, 13
  5. 5. there are somepeople you can’tcontrolThursday, June 20, 13
  6. 6. 3 keysAccountabilityEveryone is your allyReciprocityThursday, June 20, 13
  7. 7. accountabilityThursday, June 20, 13
  8. 8. swagger issomething you earnimage source: http://nochnoch.com/wp-content/uploads/2011/03/CIMG0060.jpgThursday, June 20, 13
  9. 9. trust is a graphimage source:http://www.artleo.com/pic/201208/1920x1200/artleo.com-30315.jpgThursday, June 20, 13
  10. 10. beingaccountableThursday, June 20, 13
  11. 11. homework:what ittakes to bea superstarimage source: http://static.fjcdn.com/large/pictures/fe/39/fe390a_1090763.jpgThursday, June 20, 13
  12. 12. everyone is an ally HomieThursday, June 20, 13
  13. 13. make them your friendimage source: http://25.media.tumblr.com/tumblr_m3a5o5wrWo1rpfn3vo1_1280.jpg#_=_Thursday, June 20, 13
  14. 14. image source: hhttp://25.media.tumblr.com/12429100b1ac605ffeea2bf2f0a7ef8a/tumblr_mkbji98LFY1qaihw2o1_1280.jpgit’s a small world fo’shizzleThursday, June 20, 13
  15. 15. who was nice to you?Thursday, June 20, 13
  16. 16. who made you feel bad?Thursday, June 20, 13
  17. 17. Thursday, June 20, 13
  18. 18. homework:make everyinteractionpositiveimage source: http://img.thesun.co.uk/multimedia/archive/01701/scotland1_1701908a.jpgThursday, June 20, 13
  19. 19. reciprocityThursday, June 20, 13
  20. 20. it’s all aboutgiving yo.image source:http://hiphop-n-more.com/wp-content/uploads/2011/03/chip-gift-raps.jpgThursday, June 20, 13
  21. 21. you get whatyou giveimage source:http://photos.posh24.com/p/1676537/z/noticias_calientes/curtis_jackson_alias_50_cent_h.jpgThursday, June 20, 13
  22. 22. What is yourcurrency?Your milkshake0%My milkshake100%My milkshakeYour milkshakePercentage of boys brought to the yardby respective milkshakes.Thursday, June 20, 13
  23. 23. homework: “how can i help you?”image source:http://25.media.tumblr.com/tumblr_m3a5o5wrWo1rpfn3vo1_1280.jpg#_=_Thursday, June 20, 13
  24. 24. people and success go hand-in-handimage source: http://coed.com/2013/02/27/hip-hop-quotes-meet-peanuts-comics-an-art-exhibition-photos/#photo=9Thursday, June 20, 13
  25. 25. influence is successThursday, June 20, 13
  26. 26. thank you!Thursday, June 20, 13

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