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Blending Collaboration and Training to Improve Performance
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Blending Collaboration and Training to Improve Performance

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Performance improvement is ongoing in successful organizations. Business leadership acceptance of social media tools to supplement instructor-led training and elearning is key to successful social …

Performance improvement is ongoing in successful organizations. Business leadership acceptance of social media tools to supplement instructor-led training and elearning is key to successful social networking in a business strategy. Supporting one another, learning from each other, problem solving, project team management, and many other performance improvement strategies can be enhanced with the used of social media.

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  • 1. DevLearn 2011Kay Chappell Wood 11/4/11kaseywood@gmail.com Session 703
  • 2. Instructional Designer Graphic Designer T& D ExecutiveHuman Resources Instructor/trainer11/7/2011 Copyright 2011 All Rights Reserved 2
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  • 9. a HELP WANTED: High- perform.iag workers brim.m.iag with eathasiasm., passioa aad williagaess to go the extra m.ile.11/7/2011 Copyright 2011 All Rights Reserved 9
  • 10. this ≠ performance11/7/2011 Copyright 2011 All Rights Reserved 10
  • 11. OE.LJERNG 3)):n.e.ss P,. P ~ l 1 0 > { 0 f 1 S, P p..SSON, fl-~0 >H~~OS~ -11/7/2011 Copyright 2011 All Rights Reserved 11
  • 12. Photo courtesy of Vase Petrovski ,flickr 11/7/2011 Copyright 2011 All Rights Reserved 12
  • 13. 11/7/2011 Copyright 2011 All Rights Reserved 13
  • 14. Where you work?11/7/2011 Copyright 2011 All Rights Reserved 14
  • 15. Data from Exit Interviews % former employees would NOT recommend employer 75 42 2008 2011 The Corporate Executive Board © 201111/7/2011 Copyright 2011 All Rights Reserved 15
  • 16. Gallup Employee EngagementOverview World Class Organization: Engaged to Actively Disengaged Employees 9.57:1 Average Organization: Engaged to Actively Disengaged Employees 1.83:1 11/7/2011 Copyright 2011 All Rights Reserved 16
  • 17. 11/7/2011 Copyright 2011 All Rights Reserved 17
  • 18. 1. Regular, consistent feedback Daniel Debow, 5 ways to keep your rockstar employees happy, http://gigaom.com/collaboration/5-ways-to-keep- your-rockstar-employees-happy/11/7/2011 Copyright 2011 All Rights Reserved 18
  • 19. 2. Weekly 1:1 meetings11/7/2011 Copyright 2011 All Rights Reserved 19
  • 20. 3. Manage grunt work – balance boring with stimulating11/7/2011 Copyright 2011 All Rights Reserved 20
  • 21. 4. Publicly acknowledge good work.11/7/2011 Copyright 2011 All Rights Reserved 21
  • 22. 5. Above all: create a culture of education11/7/2011 Copyright 2011 All Rights Reserved 22
  • 23. ?it INTERESTing?11/7/2011 Copyright 2011 All Rights Reserved 23
  • 24. COLLABORATION11/7/2011 Copyright 2011 All Rights Reserved 24
  • 25. Learning and work are merging Learning & work are mergingPhoto courtesy of UOC UNESCO via flickr 11/7/2011 Copyright 2011 All Rights Reserved 25
  • 26. .-- -- ·-- - - --/ ·-- -.. ~ .- ._ .......... . .... -- 11/7/2011 -- Copyright 2011 All Rights Reserved 26
  • 27. …where to start?11/7/2011 Copyright 2011 All Rights Reserved 27
  • 28. “it’s POLITICAL ” 11/7/2011 Copyright 2011 All Rights Reserved 28
  • 29. 11/7/2011 Copyright 2011 All Rights Reserved 29
  • 30. - - -- - - -- -~- 11/7/2011 Copyright 2011 All Rights Reserved 30
  • 31. Leadership is onboard….now what????11/7/2011 Copyright 2011 All Rights Reserved 31
  • 32. “You need a champion with clout, supported by a cross-functional team of people with a good mix of experience, credentials and authority.” Scott Ryser, CEO of Yakabod Image courtesy of vitchie 81 http://bit.ly/hebp18 11/7/2011 Copyright 2011 All Rights Reserved 32
  • 33. Image courtesy of jannoon028, http://bit.ly/11/7/2011 Copyright 2011 All Rights Reserved 33
  • 34. • Social behavior modeled by leaders and L&D• Model good corporate communications• Tools & systems easy to use• Integrate into the employee’s workflow• Establish a rewards system• Social media policy in place…no punishment for sharing• Create a sense of fun 11/7/2011 Copyright 2011 All Rights Reserved 34
  • 35. * Not what management thinks11/7/2011 Copyright 2011 All Rights Reserved 35
  • 36. Re TOOLS…11/7/2011 Copyright 2011 All Rights Reserved 36
  • 37. PEOPLE…E11/7/2011 Copyright 2011 All Rights Reserved 37
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  • 43. 11/7/2011 Copyright 2011 All Rights Reserved 43
  • 44. (.11/7/2011 Copyright 2011 All Rights Reserved 44
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  • 48. C4LPT – JANE HART CENTRE FOR LEARNING & PERFORMANCE TECHNOLOGIES How to use Facebook for Social Learning http://bit.ly/nl8U6L Facebook for e-Learning: 20 educational applications http://slidesha.re/gZtnW411/7/2011 Copyright 2011 All Rights Reserved 48
  • 49. Image courtesy of (Kittikun Atsawintarangkul http://bit.ly/v2k5eI 11/7/2011 Copyright 2011 All Rights Reserved 49
  • 50. facebook 1r Ka Instructional Design & elearning Professionals Group Instructional Design Community Page about Instructional Designer elearnlng Profeu lonals Group Wall Instructional Design &eL. .. - Everyone (Top Posts) • II wall Sha r e: ;D Post trn Photo f l unk 9 Video ILl Info .&£!. Friend Activity 1 Write something... a .,. Free elearning Resources ,...... .,.. Feel Free to contact us! Instructional Design & elearning Professionals Group X I!J .,. Welcome eCornell is looking fur a ;:;vp, ii:CurriculumDevelopment ii:elearning l Profession. htt+J://www .linkedin. com/ef7xgzn 7~ub42h2f- 3/ava/n567866/ 1109 53/ eml- lt!J Photos anet_dig-b_nd-pst_ttle-mf?hs= false&tok= Ob2UvXQ-SsF4Y 1 About lhe Instructional Design and E- Learning Professionals Group 5~gn In I linkedln www .linkedin.com cfll Like - Comment • Share • Friday at 10: 12am • ~ I I connects profe ... ~ Rish Jah likes this. More Write a comment.. , 559 like this Instructional Design & elearning Professionals Group Interested in ~authoring tools that output to #HTML S~ ii:elearning 37 l Profession. hti+J://www .linkedin. com/e/7xgzn 7~ub42h2f- 3/ avajn471204/1109 53/ eml- s talking about this anet_dig-b_nd-pst_ttle-m/?hs=false&tok=3aS4Y5oR2sF4Y 1 likes Sign In I linkedln www .linkedin. com efront efront e-learning cfll Like • Comment - Share • Friday at 10: 12am · ~ IIIQ4lr ~ Rish Jah likes this. s Page Own ers Write a comment... Christopher Pappas Instructional Design & elearning Professionals Group Urgent openings fur #Proj ectManager and #InstructionaiDesigners fur a l Profession. prestigious ;;t:Learning company in ;:kolkata. I f you are interested forward your L resumes to sr avani .k@adrgroup. in http://Www .linkedin. com/ ef7xgzn 7~ub42h2f- Create a Page 3/ava/776 33909/1109 53/eml-anet_dig -b _nd -pst_ttle -m/? t- Get Updates via SMS hs =false&tok= 3P3IbU4NSsF4Y 1 Get Uodates via RSS Tnctrnrt-inn~l nPcinn Sl. F- 1 Parninn Prnfpccinn.ak r.:-rnun nrnun I11/7/2011 Copyright 2011 All Rights Reserved 50
  • 51. C4LPT CENTRE FOR LEARNING & PERFORMANCE TECHNOLOGIES How to use Twitter for Social Learning http://bit.ly/oU8IQM11/7/2011 Copyright 2011 All Rights Reserved 51
  • 52. TweetChat #zeitgeist jcteitloff La rry Page at Google #Zeitgeist 2011 talks about user focus, 1 Google+, and Motorola acquisit ion . From @sewatch : http ://t.co/Ohz0Joi4 -3:54PMSep 28th 2011 , KareAnderson Innovation I deas + Experts Daily @t imoreilly .@.lQl @PBSi deaLab #Zeitgeist http ://t.co/NZC62z3U -3:51PM sep 28th, 2011 niccivoroviov RT @scooterbraun: super inspiring day at google #zeitgeist -3:48PMSep 28th 2 , 011 niccivoroviov RT @scooterbraun: and i also now enjoy yell ing #ZEITGEIST at the top of my lungs in like a kung fu voice. #randombutfun -3 :48PMsep 28th, 2011 niccivoroviov RT @scooterbraun: really want to see my brother @AdamBraun speak tomorrow at google #zeitgeist . what to do?? got things t o do in ATL but thats my Ii i bro.-3:48PMsep 28th, 2011 niccivoroviov RT @scooterbraun : damn Im so proud!! @AdamBraun u r 1 inspiring!! #Proud BigBrother # zeitgeist -3:48PMsep 28th. 2011 This is Nina07 RT @scooterbraun : super inspiring day at google #zeitgeist , -3:47P Sep 28th, 2 M 011 niccivoroviov RT @scooterbraun : still blown away by all the grown men at 1 #zeitgeist who said they saw our movie NEVER SAY NEVER and said they loved it & even cried. thanks-3:47PM sep 2 , 2011 8th CPC Dave Larry Page responds"high correlat ion between speed and good 1 decisions ... There are good fast decisions but no good slow decisions" #zeitgeist -3 :47PM sep 28th. 201111/7/2011 Copyright 2011 All Rights Reserved 52
  • 53. 11/7/2011 Copyright 2011 All Rights Reserved 53
  • 54. CHRIS BROGANEDUCATORS – GOOGLE PLUS IS FOR YOUhttp://www.chrisbrogan.com/gpluseducators/HACK EDUCATIONGoogle Hangouts: Now with Google DocsIntegration, Now Even Better for Educationhttp://bit.ly/t9zJwySOCIALBEATGoogle+ Hangouts make sense for collaborationat work or playhttp://bit.ly/n4d20z11/7/2011 Copyright 2011 All Rights Reserved 54
  • 55. y Gmall Calendar Documents Photos Reader Web more • Kay Wood 1 Share Go gle+ Search Googe+ Kay Wood Posts About Photos Videos +1s Buzz ewprofi as Introduction Performance and elearning consultant. Strong believer in the Other profiles human capacity for achievement Devoted love r of Southern cities . Politically to the left of center. Pragmatic. Admitted I] Facebook workaholic passionate traveler, wine lover. Still learning seeking m! kasey428 and trying to be the better of myself Cannot imagine a day without intellectual challenge or meaningful work mKayWood ~ kasey428 Braggtng nghts Reared two great kids to adulthood. Wanted to learn as much as I Recommended hnks could, so time was spent in academia and self-study. In Kays circles (0) Accomplishments include. Expansion of the Ritz Carlton cost Learning Locker analysis and reporting team in the hotel development division EJ1t - ~ ~;It! l- r ~nge who Started and managed grants foundation for educators As an ISlllstble m vour I"P.Iwork independent consultant developed and led training for large nonprofits. Served on Metropolitan Atlanta United Ways Resource Have Kay in circles (245) Allocation Committee. Designed and lead startup of elearning within a division of an international bank Worked with largest employer in the world, the U S government to develop learning and performance improvement programs. Occupation Client Engagement Manager Vtewall » Employment Management Concepts Change who is visible here ;:; , E 1g~:;)P t atta .:r 2005 - present RBS WorldPay .,st uct• na De~ :;• & Medta Development 2003 - 2005 Paragon Group J .,e, Sentot ~onst·•t~rtt 1989 2000 WB Johnson Properties c ,, ,. . tl~ 11F8 1983 Education University of Georgia, GA State University st uc 011a De"- & De en.J~ •e t .WOO Z:J02 University of Georgia 11/7/2011 Copyright 2011 All Rights Reserved 55 ,...r ro :;to• Send feedback
  • 56. 3 Ways to Use LinkedIn for Project Collaboration http://kaseywood.bo.lt/e0e1x11/7/2011 Copyright 2011 All Rights Reserved 56
  • 57. Linked fm e Account Type: Basic • Kay Chappell Wood Add Connections Home Profile Contacts Groups Jobs lnbox FJ Companies News More I Groups • {Search... i Workplace Learning and Performance Forum Discussions Members Promotions Jobs Search More... Share group • Group rules lml Groups in the Linkedln app for iPhone and Android. Start a discussion or share something with the group .. Managers Choice Maximum length is 200 characters. During this current economic time, what word do you think most & Attach a link employees would fill in? I my Your Activity We~orah CovinWilson, CPLP , SPHR, RCC See all»Choose Your View· IDiJ Show all RSS discussions ·Most Popular Discussions Latest Updates Strategies for Turning Brain Dumps into Mind Food When was the last time you were asked to run a two day course· in just one hour? What did Windrose Training started a you do to avoid the inevitable· time wasting ... discussion: Are you persuading the interviewer to hire you ? Blog - News, Commentary and Discussion businesspertorm.com Follow Les You may be· asked by a manager to deliver in a very short training session everyt hing that is Like • Add comment · 4 hours ago known about <insert your favorite soft skills topic, such as customer service>. You know this is not possible and even harmful. What... Les Allan commented in the group on Strategies forTurning Brain posted 3 da-ys ago Dumps into Mind Food : Hi Martha, Thanks for your valuable inputs. Yes, Les Allan 7 hours ago • Hi Martha, Thanks for your valuable inputs. Yes, I can see that we I can see that we need to provide need to provide additional impetus and support to trainees once they go ... » add itional impetus and support to trainees once they go... See m » ore Like • Comment (2) • 7 hours ago Graham Williams commented in the group on Dont stop training in a slow economy: Training should be 11/7/2011 Copyright 2011 All Rights Reserved stopped if it does not provide a 57 Dont stop training in a slow economy examiner.com meaningful return on investment. When the economy is slow, one of the LAST places you may want to cut Perhaps rofessionals should
  • 58. Dashe & Thomson : Social Learning BlogThe Division of Wiki Labor: Wikis in the WorkingWorldhttp://bit.ly/rLAaJ9Examples:Oracle (formerly SunMicrosystems )http://bit.ly/uzwyHoNokia Developer Wikihttp://bit.ly/rUf9NK11/7/2011 Copyright 2011 All Rights Reserved 58
  • 59. Corporate Blogs Endpoint http://blog.endpoint.com/ Intel http://intel.ly/vkJqi411/7/2011 Copyright 2011 All Rights Reserved 59
  • 60. RANDALECOUNTY HOSPITAL SYSTEM ASocial Learaiag Sceaario11/7/2011 Copyright 2011 All Rights Reserved 60
  • 61. 11/7/2011 Copyright 2011 All Rights Reserved 61
  • 62. Kay Chappell Woodkaseywood@gmail.comkwood@managementconcepts.comwww.kaycwood.com@kasey428703.473.984011/7/2011 Copyright 2011 All Rights Reserved 62