Demonstrative communication paper week 2 wayne brock
Demonstrative Communication Paper. Karena Busch BCOM/275 July 9th, 2012 Wayne Brock
Communication is a form of passing information from one person to the nextand from one place to another by acknowledging the sender’s intent,comprehending the context of the message, and acting upon it to be able to create ashared understanding! Communication starts with the sender, who must format the message clearlyand correctly, by using proper grammar, punctuation, noun sequencing, and syntax.This is a very important step for the sender because if the sender speaks too fast ortoo slow, his/her speech is garbled, or he/she mixes up their words, then this affectswhether the message was delivered clearly or not. The message in itself has to be coherent and understandable because if notthe medium in which a message is transmitted may become faulty. There is a fewways this can happen, such as information written on paper is not going to beeffectively communicated if the ink is smeared, transmission from a video can beunclear and/or shaky, visual and audio communication can be disrupted by simplenoise, and distractions from the message medium could be also due to distractionsfrom our environment, such as a hot or cold room, loud music and/or sounds, andother people talking loudly. In regards to communication, there are four types of communication whichare verbal (spoken communication), non-verbal communication, writtencommunication, and visualization communication. Verbal communication involvesusing words by face to face communication or through other gadgets ofcommunication, such as a telephone, cell phone, radio, television, and online videochatting. Non-verbal communication is the opposite and involves body language,facial expressions, and signs to communicate, not words! Written communicationinvolves writing letters and mailing them, chatting on Facebook or Twitter, andsending out memos or important information within a company. Visualcommunication involves television, using Skype or another form of web caming byusing one’s web cam on their PC, and face to face. “Communication is an exchange of information via verbal or writtenmessages and is the process of sending and receiving messages.”(Communication, 2012; Cheesebro, O’Connor, and Rios, 2010). There must be a
sender and receiver for any kind of communication to take place and if there is nosender and receiver, then communication cannot take place, because after allcommunication is an exchange of information that takes place between the senderand the receiver. Demonstrative communication involves the process of sending and receivinginformation and/or messages by non-verbal and unwritten communication throughfacial expressions, body language, and the tone of voice one uses. Facial expressions can be conceived and viewed by an individual as positiveor negative depending on what facial expression an individual may have. A smilewould be interpreted as a positive facial expression, while a frown would beinterpreted as a negative facial expression, but grins can also be either positive ornegative. Some individuals interpret grins as arrogant and therefore would benegative and an individual grinning about something funny or comical would beinterpreted as a positive facial expression. Body language is a powerful tool that is used in any activity that wouldinvolve communicating and interacting with other people. One of the first bodylanguage movements I consider important is eye contact! Eye contact is animportant quality to have with other individuals because it shows others that youare confident and are knowledgeable in certain subject matters at hand, but if anindividual looks down at the floor or up at the ceiling and crosses one’s arms, thenit is perceived as negative body language, in which it excludes confidence inthemselves and for the subject matter at hand. An individual’s body language is the most important factor in how amessage is received, therefore it would not matter what an individual may haveintended to say with their words, because it involves communicating withoutwords, but with facial expressions, gestures, eye-contact, and posture. Whether a message is delivered positively or negatively depends on one’stone of voice. In order to deliver a positive message, one needs to use a non-confrontational and pleasant tone of voice and delivering a negative messagewould include yelling, fast talking, stumbling with one’s words, and may beperceived as being nervous or just someone with a lack of confidence in oneself.
Effective ways for a sender and receiver to communicate in a demonstrativeway would be to send the right message, making sure the message received iscorrect, and making sure it is comprehended and understood by the other person.(Effective Communication, 2012). Other ways of demonstrative communication effectively is to use repetition,contradiction, substitution, complementing, and accenting. Repetition: One coulduse this to show the sender that they are interested about the information by havingsteady eye contact, leaning their body forward and tilting one’s head to one’s side,or by scratching one’s chin to show one is in deep thought. Contradiction: Effectively communicating, one should harmonize theirbody language with their words through contradiction, because if one perceivescommunication signals to be mixed, then one will be more convinced by one’snon-verbal communication. Substitution: An individual could substitute non-verbal communication for words to effectively communicate by smiling andclapping to communicate approval, raising one’s eyebrows to communicateeagerness or surprise, to communicate anger or disapproval one may squeeze theireyebrows together and combine it with a frown, and to communicate openness, onecould smile, then open their arms. Complementing: One could complement one’s body language with whatthey are saying by adding a gesture to a spoken word and by saying hello andwaving one’s hand. Accenting: Accent spoken words with body language such asgestures. To prove your point of view, one could accent the points they want tomake by counting on their fingers while communicating their reasons or withgiving a speech one could point out critical points in their speech by pounding onthe podium. Ineffective ways of communicating is when an individual is vague. If thesender’s information to the receiver is not understood, concise, and to the point,then it is a vague request for something to be done, and should be in more detailabout the request on how and when something should be done. If one individual is doing more talking than listening or more listening thantalking, they are communicating ineffectively. To become more effective, it needsto be a two-way street for the sender and the receiver. The sender needs to double
check with the receiver that the message is clear and understandable, while thereceiver should confirm clarity by asking questions about the information that isnot clear to them or who has not fully comprehended the information. The sender’s tone should be polite, pleasant, and friendly, when the tone isin a hostile and/or aggressive manner, the communication becomes ineffectivebecause the emotional state of individuals have a huge impact on one’seffectiveness in communication. Sender’s overloading receivers with information can make receivers shutdown and then they usually miss the complete message. If senders speak real fastto receivers, then the receivers will not be able to understand the information beingexpressed and this would be communicating ineffectively between the sender andreceiver. Demonstrative communication between the sender and receiver is positivewhen active listening is being utilized! Active listening is a crucial part in positivecommunication because when individuals listen attentively to the speaker who ispositive and engaging, then the communication is perfect between the sender andthe receiver. Demonstrative communication between the sender and receiver is negativewhen there is lack of eye contact between them, negative facial expressions such asa frown or yawn, body language of crossing the arms, and tone of voice isinappropriate while speaking. As mentioned above, active listening is crucial to be able to hear the words aperson is communicating and to understand and comprehend the message that isbeing sent. With demonstrative communication, active listening involves “payingattention” by giving the sender your undivided attention, acknowledging theinformation, and recognizing communication that is non-verbal. When one is paying attention they give eye contact to the speaker, putdistracting thoughts aside and avoid being distracted, listen to the speaker’s bodylanguage, and avoid side conversations. Active listening also involves “showing anindividual that you are listening” by using gestures and body language to ensurethey have your attention.
Providing feedback is part of responding and is given to ensure youunderstand what is being said, which may require you to reflect on what was saidand to ask questions to help clarify anything you may not have understood. With demonstrative communication, one is responding when one providesfeedback by reflecting on what was said, then paraphrasing with questions such as,“ Sounds like you are saying…. or What I am hearing is….” Responding by summarizing a speaker’s comment on a periodic basis is agood demonstrative communication, but do not interrupt the speaker and allowthem to finish speaking, afterwards be open, candid, and honest. While responding,assert your opinions in a respectful manner and treat that speaker like they wouldwant to be treated.
ReferencesCheesebro, T. O’Connor, L., & Rios, F. (2010).Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall.Retrieved July 9, 2012 from Effective Communication: http://www.effectivecommunication.netRetrieved July 9, 2012 from What is Communication: http://whatiscommunication.org