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Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
Kareo - Patient Portals And Your Practice
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Kareo - Patient Portals And Your Practice

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Practices that have invested time and money in choosing, implementing, and converting to electronic health records are ready to reap the benefits—and patients portals are an important key to success. …

Practices that have invested time and money in choosing, implementing, and converting to electronic health records are ready to reap the benefits—and patients portals are an important key to success. A well-implemented patient portal will help you achieve Meaningful Use incentives AND improve patient engagement and compliance while also simplifying time-consuming office tasks like reporting lab results and medical records requests. In addition to the financial and workflow benefits, patients are actually eager to connect with their physicians electronically. You just need to know how to make it all happen!

In this webinar, Laurie Morgan will share strategies to help you:

• Successfully implement your patient portal
• Improve patient engagement, compliance, and outcomes
• Meet some requirements to attest for Stage 2 of Meaningful Use

Published in: Health & Medicine, Business
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  • 1. PAGE 1 KAREO | @GoKareo; #KareoTipPAGE 1 KAREO | CONFIDENTIAL Patient Engagement, Meaningful Use & More
  • 2. PAGE 2 KAREO | @GoKareo; #KareoTip Your Hosts Today… Laurie Morgan Senior Consultant & Partner, Capko & Morgan Lea Chatham Content Marketing Manager, Kareo
  • 3. PAGE 3 KAREO | @GoKareo; #KareoTip Our Schedule for Today… 1 Introduction & Welcome Laurie 2 Patient Portal: Meaningful Use, Engaged Patients & More 3 Discover Kareo’s Role 4 Answer Questions
  • 4. PAGE 4 KAREO | @GoKareo; #KareoTip Participate via Social Facebook.com/GoKareo Twitter.com/GoKareo Linkedin.com/company/Kareo We’ll be live tweeting during today’s webinar! How to participate: 1. Follow @GoKareo on Twitter 2. Join the conversation using #KareoTip 3. Join Building Best Practices group on LinkedIn
  • 5. PAGE 5 KAREO | @GoKareo; #KareoTip Laurie Morgan  Practice management and healthcare consultant  Focus on revenue growth, operational excellence and start-up strategy  Author of Management Rx e-book series: Get the Best From Your Medical Billing Service and Patient Flow Mistakes Smart Practice Manager Make – and How to Avoid Them  Laurie has an MBA from Stanford University lmorgan@capko.com info@capko.com www.capko.com
  • 6. PAGE 6 KAREO | @GoKareo; #KareoTip Our Schedule for Today… 1 Introduction & Welcome Laurie 2 Patient Portal: Meaningful Use, Engaged Patients & More 3 Discover Kareo’s Role 4 Answer Questions
  • 7. PAGE 7 KAREO | @GoKareo; #KareoTip What the Heck is Patient Engagement? NIH Center for Advancing Health (2010): “Actions individuals must take to obtain the greatest benefit from the health services available to them” CMS: “the active participation of patients and their families in the process of making medical decisions”
  • 8. PAGE 8 KAREO | @GoKareo; #KareoTip Why the Time is Now for Engagement Shorter hospital stays – “quicker and sicker” Better treatments for management of chronic illnesses – if self-managed Early data show that engaged patients have better outcomes
  • 9. PAGE 9 KAREO | @GoKareo; #KareoTip But What Does it Mean for Practices? Payers are interested in the possibility of improved quality, lower costs Programs already in place, and more to come, include engagement as a component Tools that increase engagement—like portals—have direct benefits for practices, too!
  • 10. PAGE 10 KAREO | @GoKareo; #KareoTip Patient Activation: Measuring Engagement  New: “Patient Activation Measure” or PAM  Find patients (40%+) who are uninformed, under-confident  U of O research, used by Wellpoint, Roche  The point: better outcomes, lower costs Source: WSJ
  • 11. PAGE 11 KAREO | @GoKareo; #KareoTip PCMH and PCSP PCMH standards that emphasize portals:  Enhanced access and continuity  Care planning and management  Self-care support, resources Not just primary care NCQA: www.ncqa.org/pcmh
  • 12. PAGE 12 KAREO | @GoKareo; #KareoTip Meaningful Use Stage 2: Highlights “CMS believes that EPs…are in the best position to encourage the use of health IT by patients to further their own health care.” Higher level of utilization and demonstrated engagement. Stage 2 emphasizes secure messaging and electronic transmission and access to patient information.
  • 13. PAGE 13 KAREO | @GoKareo; #KareoTip Meaningful Use Stage 2: Portal Impact New core objective: Use secure electronic messaging to communicate with patients on relevant health information  More than 5% of patients seen by the EP New patient access objective: Allow patients to view online, download and transmit their health information within four days of its availability to the EP  More than 5% of patients seen by the EP
  • 14. PAGE 14 KAREO | @GoKareo; #KareoTip Beyond MU: Other Benefits for Practices Preventive care compliance=regular recurring revenue – Parents using PHR were 2.5x more likely to meet child’s well-check schedule – Children who missed more than half their well visits were more than 2x likely to be hospitalized IntuitHealth study: 73% would pay online
  • 15. PAGE 15 KAREO | @GoKareo; #KareoTip Beyond MU: Other Benefits for Practices  Portal access can enhance physician reputation1 – Patients who had used a portal were more satisfied with their physicians – Some patients more loyal to a physician and/or health system after having access to a portal  Portal access is becoming an important marketing tool 2/3 of patients would consider switching from a physician who didn’t offer a portal to one who did2
  • 16. PAGE 16 KAREO | @GoKareo; #KareoTip Beyond MU: Other Benefits for Practices  Online scheduling allows for programmatic rules such as offering next available appointment first  Secure text and email allow patient reminders via more channels, and according to preference  Online labs and prescriptions save staff time  Patients may be more tolerant about EMR (laptop) use during the visit—since it is directly related to a benefit
  • 17. PAGE 17 KAREO | @GoKareo; #KareoTip Does Your EMR Have an Integrated Portal?  Eliminates integration anxiety  May be faster and cheaper  EHR vendors aiming to meet MU 2  If you’re shopping for a new EHR, consider its portal option(s)
  • 18. PAGE 18 KAREO | @GoKareo; #KareoTip Integrated Portal Example: Kareo
  • 19. PAGE 19 KAREO | @GoKareo; #KareoTip Build It and Promote It So They Will Come  Agree on goals and leadership  Tune into radio station WII FM  Repetition and advance planning  Physician involvement
  • 20. PAGE 20 KAREO | @GoKareo; #KareoTip Select a Leader and a Team  Someone has to be empowered to “own” the roll-out and measurement of the portal project  Make sure physicians are bought in— and that there is a physician leader  Set reasonable goals and track and report progress  Involve everyone  Celebrate victories!
  • 21. PAGE 21 KAREO | @GoKareo; #KareoTip WII-FM: What’s In It For Me? (Your Patient)  Accenture study (2012) for AHIP: 83% of patients want access to their health records online* 90% want access to information, education to manage conditions* 88% want digital reminders for preventive or follow-up care 73% want to manage prescription refills online 72% would like to be able to book appointments online * MU Stage 2 objective
  • 22. PAGE 22 KAREO | @GoKareo; #KareoTip Repetition and Consistency Are Key  “Rule of Seven”  What are your messages?  Provider involvement: get them to “prescribe” the portal  Remind at all your touch-points
  • 23. PAGE 23 KAREO | @GoKareo; #KareoTip Repetition and Consistency Are Key  Touch-points Billing statements Hold messages Appointment reminders Kiosks/tablets in reception Exam Rooms Website
  • 24. PAGE 24 KAREO | @GoKareo; #KareoTip Allow Time for Patients to Learn
  • 25. PAGE 25 KAREO | @GoKareo; #KareoTip Think Billboards swifteconomics.com stealingshare.com brandautopsy.com
  • 26. PAGE 26 KAREO | @GoKareo; #KareoTip Get Help From Your Vendor Make sure you and your team know how it works for patients Understand reporting capabilities Ask for marketing assistance Get input on best practices
  • 27. PAGE 27 KAREO | @GoKareo; #KareoTip Join Peer Networks for Support—and Influence
  • 28. PAGE 28 KAREO | @GoKareo; #KareoTip Be a Small Practice With Big Technology and WIN! “My local doctor, the nurses, and the office staff all knew me. That kind of personal care may be really important to you, and it will be harder to come by in a bigger institution.” - Phyllis Johnson, Health Central Expert Blogger and Cancer Patient
  • 29. PAGE 29 KAREO | @GoKareo; #KareoTip Our Schedule for Today… 1 Introduction & Welcome Laurie 2 Patient Portal: Meaningful Use, Engaged Patients & More 3 Discover Kareo’s Role 4 Answer Questions
  • 30. PAGE 30 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role “…Make Your Practice a Best Practice!”
  • 31. PAGE 31 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role Cloud-based Medical Billing Patient Payment Services Insurance Billing & Remittance Scheduling & Practice Management Electronic Health Records Medical Billing Services Education, Training, & Support Included 20,000 Providers Nationwide
  • 32. PAGE 32 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role
  • 33. PAGE 33 KAREO | @GoKareo; #KareoTip Educational Resources Kareo.com/meaningful-use Kareo.com/ICD-10
  • 34. PAGE 34 KAREO | @GoKareo; #KareoTip Kareo Marketplace • Kareo Partners • Online appt. scheduling • Text reminders • Recalls • Phone visits • Reputation Management
  • 35. PAGE 35 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role • Kareo Partners • Kareo Patient Portal • Practice Dashboard
  • 36. PAGE 36 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role • Kareo Partners • Kareo Patient Portal • Practice Dashboard • Invite Patients
  • 37. PAGE 37 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role • Kareo Partners • Kareo Patient Portal • Practice Dashboard • Invite Patients
  • 38. PAGE 38 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role • Kareo Partners • Kareo Patient Portal • Practice Dashboard • Invite Patients • Patient Dashboard
  • 39. PAGE 39 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role • Kareo Partners • Kareo Patient Portal • Practice Dashboard • Invite Patients • Patient Dashboard • Secure Messaging
  • 40. PAGE 40 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role • Kareo Partners • Kareo Patient Portal • Practice Dashboard • Invite Patients • Patient Dashboard • Secure Messaging
  • 41. PAGE 41 KAREO | @GoKareo; #KareoTip Discover Kareo’s Role • Kareo Partners • Kareo Patient Portal • Practice Dashboard • Invite Patients • Patient Dashboard • Secure Messaging • Patient Tools – Clinical Summary – Medical Record – Payment History – Online Payments
  • 42. PAGE 42 KAREO | @GoKareo; #KareoTip Let’s Answer Your Questions 888-775-2736 sales@kareo.com Kareo.com/chat Facebook.com/GoKareo Twitter.com/GoKareo Linkedin.com/company/Kareo Follow us!
  • 43. PAGE 43 KAREO | @GoKareo; #KareoTip More Questions? • Kareo – www.kareo.com – www.facebeook.com/gokareo – @GoKareo • Laurie Morgan – lmorgan@capko.com or info@capko.com – www.capko.com – Blog: www.capko.com/blog – www.facebook.com/capkoandcompany – @capkoandcompany – Management Rx: www.managementrx.biz New e-book series – ask me about review copies!

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