2013 North American Physician Practice
Management Customer Value Enhancement Award
Frost & Sullivan
PAGE 2 KAREO | CONFIDENTIALPAGE KAREO | CONFIDENTIAL
Why Engage Patients?
Kareo wins 2013 Customer
Value Enhancement Award
PAGE 3 KAREO | CONFIDENTIAL
Significance of the
Customer Value Enhancement Award
PAGE 4 KAREO | CONFIDENTIAL
Key Industry Challenges
 Medical Practices Adapting to Health Care
Transformation
 American ...
PAGE 5 KAREO | CONFIDENTIAL
Best Practice Award Analysis for Kareo:
The Frost & Sullivan Customer Value Enhancement Award ...
PAGE 6 KAREO | CONFIDENTIAL
Kareo’s Performance in IT for Physician Practices
 Focus on easy-t- use, intuitive
solutions ...
PAGE 7 KAREO | CONFIDENTIAL
Kareo’s Performance in IT for Physician Practices
 Measuring Kareo’s Success
 Ranked among t...
PAGE 8 KAREO | CONFIDENTIAL
• Key Performance Drivers for Kareo
• Web-based solution for small practices
• Integrated EHR,...
PAGE 9 KAREO | CONFIDENTIAL
Cloud-based Technology
Cloud-based technology enables
convenience, ease of use, and low risk:
...
PAGE 10 KAREO | CONFIDENTIAL
Flexible, Scalable Pricing Models
 Kareo’s lean cost structure keeps prices low
while still ...
PAGE 11 KAREO | CONFIDENTIAL
Kareo offers customer for life guarantee for billing
services. Customers can easily move from...
PAGE 12 KAREO | CONFIDENTIAL
“Kareo is honored to receive this recognition from Frost
& Sullivan. Our primary mission at K...
PAGE 13 KAREO | CONFIDENTIALPAGE KAREO | CONFIDENTIAL
Why Engage Patients?
Frost & Sullivan, the Growth Partnership Compan...
PAGE 14 KAREO | CONFIDENTIAL
Benchmarking Performance with
TEAM research
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Kareo Frost & Sullivan Award 2013

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Kareo wins 2013 Customer Value Enhancement Award

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Transcript of "Kareo Frost & Sullivan Award 2013"

  1. 1. 2013 North American Physician Practice Management Customer Value Enhancement Award Frost & Sullivan
  2. 2. PAGE 2 KAREO | CONFIDENTIALPAGE KAREO | CONFIDENTIAL Why Engage Patients? Kareo wins 2013 Customer Value Enhancement Award
  3. 3. PAGE 3 KAREO | CONFIDENTIAL Significance of the Customer Value Enhancement Award
  4. 4. PAGE 4 KAREO | CONFIDENTIAL Key Industry Challenges  Medical Practices Adapting to Health Care Transformation  American physicians struggle with unprecedented disruption from EHRs, ACA, changing reimbursement models  Many practices are using outdated IT solutions that negatively impact reimbursement and care  To stay competitive physicians must make upgrades to technology.
  5. 5. PAGE 5 KAREO | CONFIDENTIAL Best Practice Award Analysis for Kareo: The Frost & Sullivan Customer Value Enhancement Award is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This Award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
  6. 6. PAGE 6 KAREO | CONFIDENTIAL Kareo’s Performance in IT for Physician Practices  Focus on easy-t- use, intuitive solutions for the small practice  Success selling direct online by leveraging SEO and lead generation techniques to drive sales  Use online demos, transparent pricing, payment via credit card, and 30-day free trial offer
  7. 7. PAGE 7 KAREO | CONFIDENTIAL Kareo’s Performance in IT for Physician Practices  Measuring Kareo’s Success  Ranked among top 100 Forbes list of America’s most promising companies (#1 in Orange County, #58 nationwide)  Company growth of 119% from 2011 to 2012  Doubled staff year after year since 2008 to more than 200 employees  Revenue estimated at $20 million in 2012
  8. 8. PAGE 8 KAREO | CONFIDENTIAL • Key Performance Drivers for Kareo • Web-based solution for small practices • Integrated EHR, practice management, and billing • Provides the ability for a small staff to run a practice • Committed to understanding small practice needs— today and into the future • Used by over 20,000 providers
  9. 9. PAGE 9 KAREO | CONFIDENTIAL Cloud-based Technology Cloud-based technology enables convenience, ease of use, and low risk: – Ideal for small practices – Up and running immediately with no lengthy installation – Consumer-like interfaces are easy to learn and use – 30-day free trial and no upfront fees means low financial risk – Accessible 24/7 from any device
  10. 10. PAGE 10 KAREO | CONFIDENTIAL Flexible, Scalable Pricing Models  Kareo’s lean cost structure keeps prices low while still serving customers well:  Subscription-based platform  $299 per month per provider for physicians (non- physician discounts available)  Completely free EHR  Fully integrated PM, EHR, and billing services for 4-8% of collections and no charge for software  Customer for life guarantee for billing services
  11. 11. PAGE 11 KAREO | CONFIDENTIAL Kareo offers customer for life guarantee for billing services. Customers can easily move from using Kareo billing services to doing their own billing.
  12. 12. PAGE 12 KAREO | CONFIDENTIAL “Kareo is honored to receive this recognition from Frost & Sullivan. Our primary mission at Kareo is to help small medical practices succeed by providing high- value, cloud-based products and services. We greatly appreciate this recognition of our focus and the results we are delivering for our customers.” Dan Rodrigues, founder and CEO of Kareo
  13. 13. PAGE 13 KAREO | CONFIDENTIALPAGE KAREO | CONFIDENTIAL Why Engage Patients? Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation and implementation of powerful growth strategies. Frost & Sullivan leverages 50 years of experience in partnering with Global 1000 companies, emerging businesses and the investment community from more than 40 offices on six continents. To join our Growth Partnership, please visit http://www.frost.com.
  14. 14. PAGE 14 KAREO | CONFIDENTIAL Benchmarking Performance with TEAM research
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