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Moments Of Truth
Moments Of Truth
Moments Of Truth
Moments Of Truth
Moments Of Truth
Moments Of Truth
Moments Of Truth
Moments Of Truth
Moments Of Truth
Moments Of Truth
Moments Of Truth
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Moments Of Truth

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  1. Moments of Truth By Jackie Basa March 31, 2007
  2. The Mission of the Club <ul><li>The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth. </li></ul>
  3. The Reasons Members Leave <ul><li>1% Die </li></ul><ul><li>3% Move away </li></ul><ul><li>9% Move on to other products because of someone’s recommendation </li></ul><ul><li>9% Find a cheaper product elsewhere </li></ul><ul><li>10% Chronically dissatisfied </li></ul><ul><li>68% People are indifferent to their needs </li></ul>
  4. Moments of Truth <ul><li>A Moment of Truth is an episode when a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club’s quality and service. </li></ul>
  5. Toastmasters’ Moments of Truth <ul><li>First impressions </li></ul><ul><li>Membership orientation </li></ul><ul><li>Fellowship, variety and communication </li></ul><ul><li>Program planning and meeting organization </li></ul><ul><li>Membership strength </li></ul><ul><li>Achievement recognition </li></ul>
  6. First Impressions <ul><li>Guests greeted warmly and introduced </li></ul><ul><li>Guest book and name tags </li></ul><ul><li>Professionally arranged meeting room </li></ul><ul><li>Arrangements meet speakers’ needs </li></ul><ul><li>Guests invited to address the club </li></ul><ul><li>Guest invited to join </li></ul>
  7. Member Orientation <ul><li>Formal induction – presentation of pin </li></ul><ul><li>Assignment of Mentor </li></ul><ul><li>Education programs and recognition </li></ul><ul><li>Learning needs assessed </li></ul><ul><li>Speaking roles assigned </li></ul><ul><li>Involvement in all aspects of club activities </li></ul>
  8. Fellowship Variety and Communication <ul><li>Guests greeted warmly and made welcome </li></ul><ul><li>Enjoyable educational meetings planned </li></ul><ul><li>Regularly scheduled social events </li></ul><ul><li>Members participate in area, district and international events </li></ul><ul><li>Inter-club events </li></ul><ul><li>Club newsletter </li></ul>
  9. Program Planning and Meeting Organization <ul><li>Program and agenda publicized in advance </li></ul><ul><li>Members know program responsibilities and are prepared to carry out assignments </li></ul><ul><li>Speeches given from Manuals </li></ul><ul><li>Meetings begin and end on time </li></ul><ul><li>Creative table topics and activities </li></ul><ul><li>Positive and helpful evaluations </li></ul>
  10. Membership Strength <ul><li>20 or more members </li></ul><ul><li>Current members retained </li></ul><ul><li>Promotion of Club in the community </li></ul><ul><li>Club programs varied and exciting </li></ul><ul><li>Toastmasters that sponsor new members are recognized </li></ul><ul><li>Regular membership building programs </li></ul>
  11. Achievement Recognition <ul><li>Award applications immediately submitted to WHQ </li></ul><ul><li>Progress chart displayed and maintained </li></ul><ul><li>Member achievements formally recognized </li></ul><ul><li>Club, District and International leaders recognized </li></ul><ul><li>Club and member achievements publicized </li></ul><ul><li>DCP used for planning and recognition </li></ul>

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