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Moments Of Truth


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  • 1. Moments of Truth By Jackie Basa March 31, 2007
  • 2. The Mission of the Club
    • The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth.
  • 3. The Reasons Members Leave
    • 1% Die
    • 3% Move away
    • 9% Move on to other products because of someone’s recommendation
    • 9% Find a cheaper product elsewhere
    • 10% Chronically dissatisfied
    • 68% People are indifferent to their needs
  • 4. Moments of Truth
    • A Moment of Truth is an episode when a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club’s quality and service.
  • 5. Toastmasters’ Moments of Truth
    • First impressions
    • Membership orientation
    • Fellowship, variety and communication
    • Program planning and meeting organization
    • Membership strength
    • Achievement recognition
  • 6. First Impressions
    • Guests greeted warmly and introduced
    • Guest book and name tags
    • Professionally arranged meeting room
    • Arrangements meet speakers’ needs
    • Guests invited to address the club
    • Guest invited to join
  • 7. Member Orientation
    • Formal induction – presentation of pin
    • Assignment of Mentor
    • Education programs and recognition
    • Learning needs assessed
    • Speaking roles assigned
    • Involvement in all aspects of club activities
  • 8. Fellowship Variety and Communication
    • Guests greeted warmly and made welcome
    • Enjoyable educational meetings planned
    • Regularly scheduled social events
    • Members participate in area, district and international events
    • Inter-club events
    • Club newsletter
  • 9. Program Planning and Meeting Organization
    • Program and agenda publicized in advance
    • Members know program responsibilities and are prepared to carry out assignments
    • Speeches given from Manuals
    • Meetings begin and end on time
    • Creative table topics and activities
    • Positive and helpful evaluations
  • 10. Membership Strength
    • 20 or more members
    • Current members retained
    • Promotion of Club in the community
    • Club programs varied and exciting
    • Toastmasters that sponsor new members are recognized
    • Regular membership building programs
  • 11. Achievement Recognition
    • Award applications immediately submitted to WHQ
    • Progress chart displayed and maintained
    • Member achievements formally recognized
    • Club, District and International leaders recognized
    • Club and member achievements publicized
    • DCP used for planning and recognition