Moments Of Truth

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Moments Of Truth

  1. 1. Moments of Truth By Jackie Basa March 31, 2007
  2. 2. The Mission of the Club <ul><li>The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth. </li></ul>
  3. 3. The Reasons Members Leave <ul><li>1% Die </li></ul><ul><li>3% Move away </li></ul><ul><li>9% Move on to other products because of someone’s recommendation </li></ul><ul><li>9% Find a cheaper product elsewhere </li></ul><ul><li>10% Chronically dissatisfied </li></ul><ul><li>68% People are indifferent to their needs </li></ul>
  4. 4. Moments of Truth <ul><li>A Moment of Truth is an episode when a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a Club’s quality and service. </li></ul>
  5. 5. Toastmasters’ Moments of Truth <ul><li>First impressions </li></ul><ul><li>Membership orientation </li></ul><ul><li>Fellowship, variety and communication </li></ul><ul><li>Program planning and meeting organization </li></ul><ul><li>Membership strength </li></ul><ul><li>Achievement recognition </li></ul>
  6. 6. First Impressions <ul><li>Guests greeted warmly and introduced </li></ul><ul><li>Guest book and name tags </li></ul><ul><li>Professionally arranged meeting room </li></ul><ul><li>Arrangements meet speakers’ needs </li></ul><ul><li>Guests invited to address the club </li></ul><ul><li>Guest invited to join </li></ul>
  7. 7. Member Orientation <ul><li>Formal induction – presentation of pin </li></ul><ul><li>Assignment of Mentor </li></ul><ul><li>Education programs and recognition </li></ul><ul><li>Learning needs assessed </li></ul><ul><li>Speaking roles assigned </li></ul><ul><li>Involvement in all aspects of club activities </li></ul>
  8. 8. Fellowship Variety and Communication <ul><li>Guests greeted warmly and made welcome </li></ul><ul><li>Enjoyable educational meetings planned </li></ul><ul><li>Regularly scheduled social events </li></ul><ul><li>Members participate in area, district and international events </li></ul><ul><li>Inter-club events </li></ul><ul><li>Club newsletter </li></ul>
  9. 9. Program Planning and Meeting Organization <ul><li>Program and agenda publicized in advance </li></ul><ul><li>Members know program responsibilities and are prepared to carry out assignments </li></ul><ul><li>Speeches given from Manuals </li></ul><ul><li>Meetings begin and end on time </li></ul><ul><li>Creative table topics and activities </li></ul><ul><li>Positive and helpful evaluations </li></ul>
  10. 10. Membership Strength <ul><li>20 or more members </li></ul><ul><li>Current members retained </li></ul><ul><li>Promotion of Club in the community </li></ul><ul><li>Club programs varied and exciting </li></ul><ul><li>Toastmasters that sponsor new members are recognized </li></ul><ul><li>Regular membership building programs </li></ul>
  11. 11. Achievement Recognition <ul><li>Award applications immediately submitted to WHQ </li></ul><ul><li>Progress chart displayed and maintained </li></ul><ul><li>Member achievements formally recognized </li></ul><ul><li>Club, District and International leaders recognized </li></ul><ul><li>Club and member achievements publicized </li></ul><ul><li>DCP used for planning and recognition </li></ul>

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