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Aplikasi
Aplikasi
Aplikasi
Aplikasi
Aplikasi
Aplikasi
Aplikasi
Aplikasi
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Aplikasi

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Transcript

  • 1. English for hotel receptionist BY : KARDIANTI
  • 2. BackgroundWhy the receptionist should be use English? there are foreign guests English as a global language so, receptionists are sued to be able to communicate by using English language
  • 3. Goal Receptionists are hope to be able to use English for communicate in serving of the guests, especially to foreign guests.
  • 4. There are four chapters1. Greeting2. Handling a phone3. Receiving the guests4. Mentioning number of the room and price-tags
  • 5. GreetingGreeting is also important for receptionists because when they meet visitors they must greet their visitors. Objective :receptionist is able to greet guest firstly. examples : Good morning,good afternoon, good evening, good nightDivided based on the time of o’clock00-12.00 = am12.00-00 = pm
  • 6.  Can I help you ?  Welcome to our hotel We are very glad for your coming  Thank’s for your coming  Nice to meet you  We hope you feel comfortable  time : two meeting ( 2 x 45’ )
  • 7. Receiving Telephone skillReceptionists also need the skill to receive telephone from the visitors who will reserve the room objectives :1. To receive and respond the telephone from the guests who will booking the room.2. To know the guests request3. To develop proper phone skills when at work.
  • 8. Receiving the guests objective :Recepsionists are be able to receive the guests politely use English. examples : G: Good morning. R: Good morning Mr/Mrs, can I help you? Or what can I do for you? G: I would like to reserve the room. R: May I ask your identity card? G: Yes, certainlyTime : three meetings ( 3 x 45’ )

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