Development of e-commerce business for e-services for housekeeping, plumbing repairs, electrical work

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  • 1. 1 FIX-MY-PLACE www.fixmyplace.com Your ‘One Stop e-Shop’ For Housekeeping, Plumbing & Electrical ServicesPresented By 1. Vivek Band - 07 2. Bhushan Baragade - 08 3. Karan Bhagatwala - 09 4. Ravish Bhasin - 10 5. Aishwarya Bhavsar - 11 6. Harshit Bhinde - 12
  • 2. 2E-Commerce Business Model USPs  Offering an Organized service in a predominantly Unorganized sector.  24 hour help-line and emergency services. Work Force:  Professionally managed & Trained staff on Company’s pay-roll. Revenue Streams  AMC – Annual Maintenance.  Charges Applicable for Services availed.  Advertising space on our website. HARSHIT BHINDE : 12
  • 3. 3E-Commerce Business Model Payment Modes:  Credit / Debit Card Payment.  Internet Banking Payment.  ‘Cash – After – Service’ Payment for non AMC members & in case of replacement of parts. Target Group for AMCs:  MNCs  Restaurants  Theatres & Malls  Hospitals  Educational Institutes, etc. HARSHIT BHINDE : 12
  • 4. 4IT Infrastructure  In – house Servers.  24/7/365 temperature control system to keep the servers running.  24/7/365 days broadband connectivity. MAIN SERVER VIVEK BAND : 07
  • 5. 5 Website Content New User Registration / Existing user Log-in Facility. AMC Details & Charges. Company Profile. Terms & Conditions of Service. Services Offered & Charges applicable. Advertisements (Banner ads). Contact Us:  Email id.  24 hours Hot-Line numbers. VIVEK BAND : 07
  • 6. 6 Shopping Cart • After logging in, customer can choose the service(s) he/she needs to avail. 1 • Customer can then choose the preferred date & time-slot for repair work to be 2 carried out. • Order will reflect in the ‘Shopping Cart’ which will show all the details of the 3 service(s) chosen and the total charges for the same. • To complete transaction: • AMC customers must go to ‘Shopping Cart’ and confirm the order. 4 • Non – AMC customers must go to ‘Shopping Cart’, confirm the order & choose payment mode. FIXMYPLACE.COM SHOPPING CARTSr. Product Date & Time Date & Time AMC No. PriceNo. Code of Booking of Execution (if applicable) 24/11/11 : 27/11/11 : 1 HSKPG 1000 FMP-0000539 14.25 09.00 KARAN BHAGATWALA : 09
  • 7. 7 Payment Gateway Fixmyplace.comApplication Server Fixmyplace.com Bank A/C KARAN BHAGATWALA : 09
  • 8. 8Logistics for Service Delivery Completely Man - Power Oriented Business. After repair work is completed, hard copy of the bill will be handed over to customer. Staff members will be given conveyance for Public Transport.Inventory Management: Toolkits and other equipment will be stored at the office premises. Spare Parts will ordered from manufacturers as and when required. BHUSHAN BARAGADE : 08
  • 9. 9Logistics for Service Delivery Area of Service: MUMBAI CITY  On western line:  Upto Dahisar  On Central Line:  Upto Mulund  On Harbour Line:  Upto Mankhurd Boundary for Catering Service BHUSHAN BARAGADE : 08
  • 10. 10 Customer Management Attractive ‘offer-of-the-day’ packages for new customers to lure them into signing up for AMCsOnce customer places an order: • Order placement & conformation call/email/sms to 1 customer before order is executed. • Customer will receive sms and email containing complete 2 profile of staff member(s) assigned to execute the order. • Customer will be requested to fill up a short feedback card 3 when staff member completes work. • Post service conformation call to gauge satisfaction of 4 customer & scope/areas of improvements. AISHWARYA BHAVSAR : 11
  • 11. 11 Business Alliances Alliances with Electrical & Sanitary Equipment Manufacturers for spare parts. To work in collaboration with these companies for man-power sharing. Alliance with Construction Companies & Builders for new / existing projects. AISHWARYA BHAVSAR : 11
  • 12. 12Existing Customer Management  On-time service delivery.  Customer referential programme with  10% discount on AMC renewal charges per new customer that he/she brings in.  or a free spare part replacement, whichever scheme the customer chooses to avail.  24 hour hotline for customer feedback / grievances.  Customer Loyalty Programmes  Points on purchases (Non-AMC Customers).  Gifting/Treating loyal customers on special occasions.  Festive offers on new fittings and housekeeping services. RAVISH BHASIN : 10
  • 13. 13 Services & Charges Points system (for Non AMC Customers): Yearly service pack: 25 points / Rs. 500 of bill amount. 1) Every month (Rs.x) Points can be redeemed. 2)Every 2 months (Rs.x-15%) Plumbing 3)Every 3 months (Rs.x-25%) &Electrical 4) Customized pack On call Rs.500 Services On call Rs.500 Yearly service pack: Housekeeping 1) Weekly (Rs.x) 2) Fortnightly (Rs.x-15%) 3) Monthly (Rs.x-25%) 4) Customized pack RAVISH BHASIN : 10
  • 14. 14 THANK YOUPLEASE DON’T FORGET TO VISIT US TODAY ON www.fixmyplace.com