Connecting Up Hs Sm To Engage

Utilising Social media to educate, engage and empower young people Karalee Evans Sarah Shiell

What is headspace?
headspace is Australia’s National Youth Mental Health Foundation and was established in 2006 by the then Howard Government. The Rudd Government has committed to a further three years of funding for headspace.
The aim of headspace is to reduce the burden of disease amongst young people aged 12–25 caused by mental health and related substance use problems.
30 headspace centres across Australia
www.headspace.org.au
headspace National Priorities:
Social Marketing Strategy
Centre for Excellence
Education and Training

What is Social Media?
At its most basic sense, social media is a shift in how people discover, read and share news, information and content. It's a fusion of sociology and technology, transforming monologue (one to many) into dialog (many to many).
Social media can take many different forms, including Internet forums, weblogs, social blogs, wikis, podcasts, pictures and video.
Technologies include: blogs, picture-sharing, vlogs (video logs), wall-postings, email, instant messaging, music-sharing, crowdsourcing, and voice over IP, to name a few.
Social media applications include communication (facebook, myspace, twitter, blogs), collaboration (wiki, delicious), multi-media (youtube, flickr) and entertainment (secondlife, world of warcraft).

Why is headspace using social media?
headspace has been established for 12-25 year old Australians (Generation Y)
Generation Y are using social media, and to date have been the biggest adopters of new technology - they are truly the tech generation.
Social media allows headspace to engage with young Australians in an exclusive and meaningful way, appealing to their need for information and contributing to their connectedness online.
Specifically for headspace, we know that one in five young people access the Internet for help, with a greater percentage of young males seeking assistance online.

How did we get social?
Steps to getting headspace social:
Identify goals and objectives
Conduct SWOT and risk analysis
Consult with youth reference group
Confirm policy and risk management strategy
Develop key organisational messaging: not PUSH
Develop strategy and implement
… start small, learn from feedback and get social!

headspace’s YouTube YouTube: You can brand your channel You can optimise links between your social media strategy

YouTube: People can comment on your videos Key words optimise people finding your videos

Evaluation: YouTube Insights Viewer stats Demographics Frequency Reach Retainment

What happens on facebook? facebook: You can brand your channels Group Cause Fan page Page Application

headspace’s Facebook facebook: You can brand your channel headspace currently has 4529 members of our cause. This is currently growing by one new member each hour.

facebook: People comment on walls and discussion boards Organic conversation Peer to peer interaction headspace to audience interaction

facebook: You can create an application People can then display this on their pages and forward/interact organically with their peer networks

facebook: headspace created an application to launch our major advertising campaign ‘ gifts’ featured elements of our campaign and proved to be popular

headspace’s MySpace

headspace’s MySpace MySpace: You can brand your page You can optimise links between your social media strategy You can feature videos, pictures and static content

What happens on Twitter?

headspace’s Twitter You can brand your page Very much a conversationalist channel which needs to be two-way, not ‘push’ headspace is growing this channel organically, and does not seek out people, they come to us.

What are the risks?

What do you need in a policy?
headspace operates within a sensitive area - youth mental health
Clear social media policies are required to guide our interaction online with our audience, including the distinction on when to ‘moderate’ and when not to.
Recently high profile organisational social media policies have been launched such as Telstra’s 3 R’s of Social Media Engagement.
The key to ensuring your social media strategies are to be successful is the understanding that it is a mechanism to engage, not ‘push’ information.
Fundamentals of Social Media Policies - http: //laurelpapworth .com

What are the local applications?

headspace’s website

How do we know it’s working?
From June 1, 2008 to date, facebook is headspace’s 4 th top referrer to the website
headspace’s facebook cause has new member join every hour
Through promoting a survey on facebook and MySpace pages, headspace received 1259 responses in a period of 2 weeks
In March 2009, headspace had over 60,000 visitors to the website
64% of headspace’s YouTube video’s are being viewed by the target audience (13 – 24 year olds)
Since implementation, headspace can count on one hand the number of ‘risk’ incidents.

Organic growth – not manufactured. Majority of ‘top recruiters’ not headspace affiliated

Getting young people involved – hY NRG
28 young people between 16-25 years
Diverse mix:
75% with personal experience of mental illness, 53% have affected family members
35% from rural or regional area
21% from Aboriginal or Torres Strait Islander background
Assist headspace with marketing, media, policy, resource development, conferences, website, evaluation and more….

Keeping up-to-date
Krysten is completely exhausted and cant wait for Friday .
Amanda is busy rushing round packing the house up ready to start moving house at the end of this wk and this wkend :) - well not at the present time as im on FB lol, but is going back to it v.shortly. Sign up tomro!!! :) Yay.... Boxes and random items everywhere lol, ARG!!! So dnt mind if I seem to drop off the planet, will be changing everything over. So no random shit sending after tomro or thurs k peeps!!! lol.....
Andrea when the internet sucks it sucks big time.

What’s next?
Social media is an evolving ‘beast’, and there are always new functions, new channels, new audiences and new ‘rules’.
The key for headspace is to identify our core social media applications and stick with them. ‘Quality, not quantity’.
With our core strategy we know we are reaching our wide age group (12-25), and reaching different interest groups.

Connecting Up Hs Sm To Engage

by Karalee Evans on May 20, 2009

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