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Personal Democracy Forum: Rethinking Nonprofits

by Beth Kanter on Jun 01, 2010

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These are the slides for my keynote for PDF

These are the slides for my keynote for PDF

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Beth Kanter , blogger, trainer. scholar, author, ceo at Beth’s Blog Thank you Mazarine for your thoughts about free agents and fortress! 1 year ago Reply
Are you sure you want to Yes No
Mazarine Treyz , Writer at Wild Woman Fundraising Thank you so much for making this presentation!

I agree that this problem extends deeply into nonprofit culture-Don't listen to outsiders, and Don't take a risk on untested models.

I used to work at a nonprofit where the ED would never return emails, phonecalls, or any attempt at getting ahold of them, even if they were community partners that we NEEDED to connect with.

The issue of the fortress is about

0. A culture of destitution that has everyone barely treading water, and does not allow free thought

1. Capacity (everyone's stressed and overworked) and

2. Broader understanding by nonprofit staff about how allowing free agents in can help them.

For example I tried to get 3 different consultants hired by a former nonprofit, to do strategic planning and marketing, and every time, I was denied. Getting free agents into nonprofits is a risk, and nonprofits don't like risk.

Mazarine
http://wildwomanfundraising.com 1 year ago Reply
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I wear many hats these days. I’m the CEO of Zoetica, write Beth’s Blog, and have been Visiting Scholar for Nonprofits and Social Media at the Packard Foundation
Conversation The topic of networked nonprofit, pulled out one of the themes But first let’s talk about why we wrote the book in the first place
http://www.flickr.com/photos/nicmcphee/422442291/ Problem statement: Explosion in size of nonprofit sector over last twenty years, huge increase in donations and number of foundations, and yet needle hasn’t moved on any serious social issue. A sector that has focused on growing individual institutions ever larger has failed to address complex social problems that outpace the capacity of any individual org. or institution to solve them. Our interest and passion is in solving these problems.
Problem statement: Explosion in size of nonprofit sector over last twenty years, huge increase in donations and number of foundations, and yet needle hasn’t moved on any serious social issue. A sector that has focused on growing individual institutions ever larger has failed to address complex social problems that outpace the capacity of any individual org. or institution to solve them. That’s why feel strongly that nonprofits need to work more like networks. http://www.flickr.com/photos/sorby/258577150/ http://www.flickr.com/photos/uncultured/1815645413/
Solution: Networks of individuals and institutions that reduces the burden on everyone, leverages the capacity, creativity, energy and resources of everyone to share solutions, solve problems. This changes the definition of scale for social change – was institutions now networks. The transition from working like this to this – doesn’t happen over night, can’t flip a switch
Two themes – The transition of how a nonprofit goes from institution to looking like and working more like a network is what our book is about The transition isn’t an easy, flip a switch – and it happens – it takes time Some nonprofits, newer ones like Mom’s Rising have networked nonprofit in their DNA, while others – institutions – make the change slowly. Way of being transforms into a way of doing
PDF celebrate free agents --- What we’d like to talk about today – is the challenges that some nonprofits are facing – working with free agents. Millennials, with their passion for causes and fluency with social media, are also a part of a powerful new force for social change players called free agents. Free agents are individuals working outside of organizations to organize, mobilize, raise funds, and communicate with constituents. In the old paradigm, organizations could dismiss free agents as amateurs not worthy of their time and attention. And without the connectedness of social media they might have been able to afford to ignore them. But not any more, not with the power of an entire social movement in the palm of an individual’s hand. Free agents are not by definition Millennials, but many free agents are young people. Free agents take advantage of the social media toolset to do everything organizations have always done, but outside of institutional walls.
http://www.flickr.com/photos/stuckincustoms/444790702/ Fortresses work hard to keep their communities and constituents at a distance, pushing out messages and dictating strategy rather than listening or building relationships. Fortress organizations are losing ground today because they spend an extraordinary amount of energy fearing what might happen if they open themselves up to the world. These organizations are floundering in this set-me-free world powered by social media and free agents. This trajectory changes when organizations learn to use social media and actually become their own social networks.
http://www.flickr.com/photos/bigtallguy/139143816/ We wrote this book because we saw a landscape of free agents and nonprofit fortresses crashing into one another ….
The opposite of Fortresses, Transparents can be considered as glass houses, with the organizations presumably sitting behind glass walls. However, this isn’t really transparency because a wall still exists. True transparency happens when the walls are taken down, when the distinction between inside and outside becomes blurred, and when people are let in and staffers are let out. Transparency is even stronger when the high walls and closed doors are not created in the first place. We can think of transparency like a sponge in the ocean. The scientific name for sponges is Porifera, which means pore bearing. These simple organisms let up to 20,000 times their volume in water pass through them every day as they breathe and eat. But because they are also anchored to the ocean floor, the sponges can withstand the open, constant flow without inhibiting it. University of California Museum of Paleontology, “Introduction to Porifera,” http://www.ucmp.berkeley.edu/porifera/porifera.html (accessed on May 21, 2009). Opening the Kimono in Beth’s Blog: A Day in the Life of Nonprofit Social Media Strategists and Transparency,” Beth’s Blog, posted August 3, 2009, http://beth.typepad.com/beths_blog/2009/08/opening-the-kimino-week-on-beths-blog-a-day-in-the-life-of-nonprofit-social-media-strategists-and-tr.html (accessed September 30, 2009).
Transparent organizations behave like these sponges. They are anchored, they are clear about what they do, and they know what they are trying to accomplish. However, they still let people in and out easily, and are enriched in the process. This can only happen when organizations trust that people on the outside have good intentions, a key ingredient for relationship building. Organizations are transparent when: Leadership is straightforward when talking to various audiences. Employees are accessible to reinforce the public view of the organization and to help people when appropriate. Their values are easily seen and understood. Their culture and operations are apparent to everyone inside and out. They communicate all results, good and bad. Transparent organizations consider everyone inside and outside of the organization resources for helping them to achieve their goals. Jake Brewer, the Engagement Director for the Sunlight Foundation, describes his organization’s efforts to be transparent this way: “We often ask in team meetings, 'How can the community help with this?' or 'How can this be more open?' The result is that instead of an internal email that only the team sees, all of our Twitter followers see it along with our staff.” http://www.flickr.com/photos/avelino_maestas/3886212111/sizes/o/
Shawn Ahmed is 29 year-old Canadian from Toronto and the founder of the “The Uncultured Project.” He raises money and awareness on the issue of extreme global poverty. He is idealistic, facile with social media and works outside the walls of an institution. He’s passionate about wanted to end global poverty and wants to do it on his terms. Shawn feels strongly that his generation can end extreme poverty with one small action at a time in places like Bangladesh. His on-the-ground work aims to make as many meaningful differences in other people’s lives as possible. This includes helping a widow keep her children, helping a student stay in high school, helping malaria survivors live malaria-free lives, and much more. But as he acknowledges, that he can’t do it alone. http://www.flickr.com/photos/uncultured/1173511851/
By sharing this journey on social networks like YouTube and Twitter, he is inspiring other people to talk about issue of global poverty and take action, and as he says, “in a way that is different from the big nonprofit organizations.”
We witnessed this collision first hand during our session on the Networked Nonprofit at the NTEN NTC Conference as Shawn’s frustration with traditional organizations spilled over. He grabbed the microphone to address the room full of nonprofit professionals and said, “the problem isn’t social media, the problem is that YOU are the fortress. Social media is not my problem: I have over a quarter million followers on Twitter , 10,800 subscribers on YouTube, and 2.1 million views. Yet, despite that, I have a hard time having you guys take me seriously . “
He turned and pointed a finger at Wendy Harman from the Red Cross who was in the room. He told the room full of nonprofits staffers ….. When the Haiti earthquake struck, I contacted the Red Cross. I offered to connect the community supporting my work with your efforts in Haiti. But I was dismissed as ‘just a guy on YouTube’”.
http://www.flickr.com/photos/bigtallguy/139143816/ We wrote this book because we saw a landscape of free agents and nonprofit fortresses crashing into one another ….
A month after our gathering in Atlanta. Shawn Admed shared news of a meeting with the Red Cross, an organization he now describes as “unfortress.” He applauds them for exploring ways to team up with a free agent. The hardest step is for most organizations is the first one. They have to admit their fear of a loss of control that prevents them from working with free agents – and get to a conversation to explore the possibilities. The Red Cross took that first step. There are actually 12 steps – and we lay this out in the chapter on social culture.
We are the beginning of this process of transformation of this field – we don’t know the answers or the questions at this point – we thought it would be a great opportunity for two specific questions.

2 Favorites

Mazarine Treyz , Writer at Wild Woman Fundraising 1 year ago
katherine goodier , cko at L-3 1 year ago