Measuring the Socially Networked NGOBeth Kanter, Master Trainer, Blogger, AuthorMekong ICT CampMay, 2013
Beth Kanter: Master Trainer, Author, and Blogger@kanter
2007: Cambodian Bloggers Conference
2012
The point is that we want to use social mediatools for on the ground social change ……And, we must use measurement and make...
CRAWL WALK RUN FLYMaturity of Practice Framework: Effective Social MediaLinking Social withResults andNetworksPilot: Focus...
Crawl Walk Run FlyLacks consistent datacollectionData collectionconsistent but notsharedData from multiplesourcesOrg Wide ...
140,000120,000100,00080,00060,00040,00020,000
140,000120,000100,00080,00060,00040,00020,000
133,167745,0301,683,6700200,000400,000600,000800,0001,000,0001,200,0001,400,0001,600,0001,800,000Shark Week 2010 Shark Wee...
Audience: Artists and people in their communityShow the human face of artists, remove the mystique, getaudience to share t...
GoalAudienceCostBenchmarkKPIToolInsightThe 7 Simple Steps of Measurement
Goal MetricIncrease donations % reduction in cost per dollarraisedIncrease donor base % increase in new donorsIncrease num...
Now That’s A Spreadsheet!
• Sentiment• Themes• MessagingContentAnalysis• Attitudes• Preferences• BehaviorSurveyResearch• Reach• Engagement• ActionAn...
The Skills
Data Is Like Fresh Bread
Collect Regularly
Review your Spreadsheet for 20 MinutesLook for patterns
Step 7 – Analyze ResultsJoyful Funerals Metrics MondaysSpecific Time for Reflection and Improvement
1. Take small or incremental to improve practice2. Identify results and one metric that matters3. Measure in context – don...
Thank you!www.bethkanter.orgwww.facebook.com/beth.kanter.blog@kanter on TwitterMekong ICT Camp
Mekong ict camp
Mekong ict camp
Mekong ict camp
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Mekong ict camp
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  • http://www.flickr.com/photos/socialgoodbrasil/8179199091/sizes/l/in/photostream/
  • My kids were adopted from Cambodia and I took them to visit their homeland last month – and there is now pervasive broadband wifi and even 3 g in the on smart phones that can be access in rural areas CHEAPLY
  • Also through Facebook, I’ve kept connected to the bloggers, like Mongkol who we met in Phnom Phnom. We decided to take a taxi from Phnom Penh to Siem Reap – a five hour drive – the road was good, but still the safety standards are not what they are in the US – and the drivers go fast. So I had mongkol write a sign in Khmer that read …
  • We made safely to Siem Reap and the Temples – and even climbed up to the Tre Rup and got this photo with the monk … … .. Had a glorius time
  • But we had to drive back to Phnom Penh. This time, the taxi had seat belts in the back of the card, but thee road often looked this … Our driver didn’t understand much english, and was talking on his cell phone a lot of the time!
  • http://www.flickr.com/photos/mkburgos/83787http://www.flickr.com/photos/el_floz/3079790734/18399/sizes/l/http://www.flickr.com/photos/jonashansel/5490600245/http://www.flickr.com/photos/archer10/3511369982/
  • The “Crawl, Walk, Run, Fly” Maturity of Social Media practice framework is in Beth’s next book, Measuring the Networked Nonprofit. We used to help us design the program, determine process outcomes, and help us evaluate our progress.Explain modelPhotos: Runhttp://www.flickr.com/photos/clover_1/2647983567/Flyhttp://www.flickr.com/photos/micahtaylor/5018789937/
  • Upwell is definitely flying …..Upwell is focused on Ocean Conservation – their goal is to increase engagement and conversation about ocean conversationThey focus on listening, using Radian 6 and monitoring key words like “Ocean” and look at the “chatter” out there on social networks about these topics. They have developed a baseline methodology so they know what the base is for “share of conversation” on a particular ocean conservation conversation they are monitoring. They identify opportunities to engage to “increase the conversation” on the topic and measure it. One might say they have one metric that matters or “Lean impact” - increase conversation about ocean conservation. As a networked nonprofit – and hoping to build a movement, they are also transparent and share practices - iteratehttp://www.bethkanter.org/upwell-campaign/
  • This chart is probably very appealing to all of you – and if you want details – Rachel is out there hanging out in our hashtag and can point you to more details ….This graphic is a snap shot of their social media monitoring of eight different ocean conservation areas ..Each line represents the social mention volume in one of our issue keyword sets.The pair of pink lines are mentions of sharks and cetaceans. Shark week makes big spikes, but cetaceans get more social mentions a day. Hanging out on the bottom of the graph are tuna, overfishing, the Gulf of mexico, ocean acidification, sustainable seafood and tiny tiny MPAs.
  • They were monitoring and saw this opportunity around the keyword “Shark” because of shark week was the biggest attention spike within the eight ocean issues they monitor – it provided a big opportunity to expand audiences, and to grow their distributed network. They campaign was to set an ambitious goal to spike a conversation around shark conversation.More detail on Shark Week:We tried about a dozen things to make that Shark Week conversation bump, including live tweeting ourselves, image macros, and a toolkit for shark evangelists. What really worked was the pair of sharkinars we hosted for shark evangelists.  We shared that the big attention spike was coming up, reviewed top hashtags, identified shark influencers, and that YAY chart was our tone/sentiment analysis of #sharkweek tweets. We taught the shark evangelists that it was mainly a FAN conversation on Twitter, not at FEAR (sensationalized) conversation.
  • They packaged content and worked with partners working on Shark – and were able to analyze and attribute the increase of conversation in 2012 to the campaign tactics. Through this, were able to target new activists/champions – not on their Radar through social media conversations.Then that bar chart with the knitting: the shark week conversation grew 109% over 2011, but the shark conservation mentions grew 210% year over year. That made us happy!
  • The best tool is excelMany of these professional and free tools export to excel – need to do a little more work to make it a dashboard, not just the data – otherwise it is just triva
  • A lot of shiny object syndrome with metrics tools – big mistake is that they start with the tools – often free analytics – and that gets in the way of good measurement discipline or laddering up to big outcomes ….http://www.flickr.com/photos/leeontheroad/89666692/sizes/z/in/photostream/
  • http://www.flickr.com/photos/caitriana/4855708319/
  • They focused on developing a robust engagement and content strategy – that was integrated with other channels, all to support objectives in communications strategy and outcomes – and used measurement. They started with one channel – FB …
  • http://www.flickr.com/photos/avidcruiser/4821548986/sizes/l/
  • http://bit.ly/network-leadership
  • Mekong ict camp

    1. Measuring the Socially Networked NGOBeth Kanter, Master Trainer, Blogger, AuthorMekong ICT CampMay, 2013
    2. Beth Kanter: Master Trainer, Author, and Blogger@kanter
    3. 2007: Cambodian Bloggers Conference
    4. 2012
    5. The point is that we want to use social mediatools for on the ground social change ……And, we must use measurement and makesense of our data to understand if we havebeen successful!
    6. CRAWL WALK RUN FLYMaturity of Practice Framework: Effective Social MediaLinking Social withResults andNetworksPilot: Focus oneprogram or channelwith measurementIncremental CapacityLadder ofEngagementContent StrategyBest PracticesMeasurement andlearning in all aboveCommunicationsStrategyDevelopmentCulture ChangeNetwork BuildingMany Free Agents work foryouMulti-Channel Engagement,Content, and MeasurementReflection and ContinuousImprovement
    7. Crawl Walk Run FlyLacks consistent datacollectionData collectionconsistent but notsharedData from multiplesourcesOrg Wide KPIsNo reporting orsynthesisData not linked toresults, could be wrongdataSystem and structure fordata collectionOrganizationalDashboard withdifferent views, sharingDecisions based on gut Rarely makes decisionsto improveDiscussed at staffmeetings, decisionsmade using itData visualization, real-time reporting, formalreflection processCWRF: Becoming Data Informed: What Does It look like?AnalysisToolsSense-Making
    8. 140,000120,000100,00080,00060,00040,00020,000
    9. 140,000120,000100,00080,00060,00040,00020,000
    10. 133,167745,0301,683,6700200,000400,000600,000800,0001,000,0001,200,0001,400,0001,600,0001,800,000Shark Week 2010 Shark Week 2011 Shark Week 2012One Metric That Matters:Increase Shark Conservation Conversation
    11. Audience: Artists and people in their communityShow the human face of artists, remove the mystique, getaudience to share their favorites, connect with otherorganizations.Focused on one channel (Facebook) to use best practices to:Increase engagement by comments per postConversations that made the organization more accessibleIncrease enrollment in classes and attendance at events10% new students /attenders say they heard about us throughFacebookSmall NGOs Can Be Data Informed
    12. GoalAudienceCostBenchmarkKPIToolInsightThe 7 Simple Steps of Measurement
    13. Goal MetricIncrease donations % reduction in cost per dollarraisedIncrease donor base % increase in new donorsIncrease number of volunteers % increase in volunteersIncrease awareness % increase in awareness,% increase invisibility/prominenceImprove relationships with existingdonors/volunteers% improvement in relationshipscores,% increase in donation fromexisting donorsImprove engagement withstakeholders% increase in engagement(comments on YouTube, shareson Facebook, comments onblog, etc.Change in behavior % decrease in bad behavior,% increase in good behaviorChange in attitude about yourorganization% increase in trust score orrelationship scorePick The Right Data Point
    14. Now That’s A Spreadsheet!
    15. • Sentiment• Themes• MessagingContentAnalysis• Attitudes• Preferences• BehaviorSurveyResearch• Reach• Engagement• ActionAnalyticsPick the Right Tool for the Job
    16. The Skills
    17. Data Is Like Fresh Bread
    18. Collect Regularly
    19. Review your Spreadsheet for 20 MinutesLook for patterns
    20. Step 7 – Analyze ResultsJoyful Funerals Metrics MondaysSpecific Time for Reflection and Improvement
    21. 1. Take small or incremental to improve practice2. Identify results and one metric that matters3. Measure in context – don’t ever collect dataunless you can connect it to your goals4. Don’t wait until the end to collect or analyze data5. Uses measurement pilots to create a habit ofcollecting and apply data and to learnImproving Your Measurement Practice!
    22. Thank you!www.bethkanter.orgwww.facebook.com/beth.kanter.blog@kanter on TwitterMekong ICT Camp

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