Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?

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KANA is pleased to have Craig Le Clair, Principal Analyst, at Forrester Research present his research on current challenges among customer service knowledge workers and opportunities that Dynamic Case Management provides to meet those challenges. Watch this live webinar on Jan 19, 2011 at 11am PST

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Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?

  1. 1. Upcoming Webinar - How Well Is Your IT Equipped To Deliver Agile Customer Service Experiences?How do you ensure that what business demands, IT is able to deliver on time and on budget? How do youleverage your legacy systems investments to deliver a single, efficient customer service process? How doyou leverage the latest technologies for cost savings and agility? The answer lies in a customer-focusedservice experience delivered by KANA SEM.During this live event we will explore the power of: * Integrating fragmented, legacy customer service technologies and breaking-down functional silos into asingle process * Closing the gap between business requirements and IT delivery with improved communication andshared control * Leveraging the latest technologies, such as SOA and Web 2.0, to gain the flexibility to deploy on-premise or within the CloudDate & Time-Wednesday, February 16 at 10AM Pacific, 1PM Eastern, 6PM GMTPresenters-Vikas Nehru Vice President of Product Marketing, KANAVikas has 15+ years of experience as a senior engineering, product management and marketing professionalin the enterprise software industry. He has been instrumental in leading the direction and strategy forKANAs innovative solution suite.Webinar URL-http://www.kana.com/webinars/webinar_feb-16/deliver-agile-customer-service-experience.phpAbout KANAKANA, the leader in Service Experience Management, provides solutions that deliver a customer serviceexperience that successfully balances customer interests with business goals. KANAs clients report double-digit increases in customer satisfaction, increased revenue growth while reducing contact center costs by anaverage of 20 percent. KANAs award-winning solutions are proven in more than 600 companiesworldwide, including approximately half of the worlds largest 100 companies. For more information, visitwww.KANA.com. REGISTER NOW KANA Software, Inc. Copyright 2006 - 2010

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